Manager, Liability Claims (Southwest)

Currently seeking a Claims Liability Manager to oversee the daily operations of a commercial claims liability team to ensure all assigned claims are investigated and adjusted appropriately for the state of Texas.  The team determines liability, secures information, reviews coverages, and settles claims. The preferred location will be in the Richardson, TX regional office.

What you will do

• Determine work objectives and planning workloads and deadlines for the commercial liability team. Review procedures; workflows and time utilization: identifies potential volume or workflow issues and/or areas where efficiency can be improved and implements changes. Advise user departments of policy or procedural changes.
• Process and document all file activity including but not limited to phone calls, attorney contact, medical providers, etc.  Document a plan of action, strategy and future exposure.  Set and maintain an appropriate diary schedule as specified in our claims company guidelines.
• Direct attendance at mediations for those cases within authority and any other duties related to the effective handling of claims.  Implement strategies to expeditiously close files and manages claims to a conclusion in the most effective manner possible.
• Select, contract with, and work with independent adjusters and miscellaneous vendors in an attempt to handle claims effectively and contain expenses.
• Manage exposures and ensure that reserves are appropriate at the case level for assigned team.
• Investigate and resolve claimant, policyholder and agent inquiries and complaints.

In exchange for your talents, FCCI offers competitive salaries and an excellent benefits package which includes:

• Flexible Work Environment
• Paid Family Leave
• Competitive PTO & Holidays
• Recognition & Bonus Programs
• Medical, Vision, Dental & Life Insurance
• Employee Referral Bonus
• Paid Volunteer Time
• 401(k) Match & Profit-Sharing

The salary range for this position is $102,357-$157,629 annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, knowledge, skills, and abilities. 

We are an Equal Employment Opportunity employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Please apply via our website at www.fcci-group.com.     

Drug Free Workplace (*Pre-employment drug screen is conducted for all positions)

Qualifications Experience Required * Bachelor's Degree (Note: Relevant, progressively responsible work experience may be substituted on a year for year basis for the required education). * Six or more years relevant business experience and two years in a leadership role. * Strong working knowledge of insurance contracts, claim laws, rules, and systems. * Strong working knowledge of claim file management techniques and processes. * Strong working understanding of the judicial and legal systems. * Knowledge of medical terminology. * Excellent communication, negotiation, interpersonal and organizational skills. * Ability to analyze, define and solve problems; the use of good judgment and decision-making. * Ability to interpret and explain insurance policy coverage as applicable to the area of claims handling. * Ability to interpret and explain insurance policy coverage’s. * Current, active Adjusters License in assigned jurisdiction(s); upon hire * AIC, CPCU or AEI designation(s), or equivalent experience Equal Opportunity Employer
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