Manager - IP Video Operations

This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day each week.
JOB SCOPE
Responsible for the deployment, operation and restoration of video products and solutions. Drive strategic direction and management of the video operations staff across various platforms, in various locations, with varying degrees of technology. Deploy and ensure consistent, structured and disciplined practices to ensure stable product delivery consistent with company initiatives and expectations. Support Regional and market operations to ensure unparalleled customer experience.
DUTIES AND RESPONSIBILITIES

• Report to senior management on weekly & monthly metrics on Incidents, outages, impairments, support tickets, and deployments
• Provide on-call support for all issues reported by Network Operations Center.
• Ensure effective outage management and drive issues to root cause.
• Must ensure teams follow the correct procedures, policies, and documentation requirements for all production change deployments
• Guide/mentor the team through the Kubernetes infrastructure build outs in AWS, deployment of software applications through
• DevOps tools Jenkins, ArgoCD, monitoring & alerts through Datadog & splunk, security practices.
• Identify resource and equipment requirements, efficient capacity planning and manage software and hardware availability
• Task allocation and performance evaluation of team members
• Project scheduling and resource management using JIRA
• Meet with stakeholder teams and conduct regular team meetings, and track deployments/project progress
• Interview candidates and hire technical resources
• Conduct performance reviews of team members and identify areas of improvement, give feedback, and recommend for promotions or salary increments
• Provide an efficient working atmosphere to project teams and ensure objectives are met within stipulated time
• Actively and consistently support all efforts to simplify and enhance the customer experience
• Research issue and resolution of action items as needed and directed by Charter
• Ensure that all engineers have an active development plan and are progressing in their skill sets.

BASIC / MINIMUM QUALIFICATIONS

• Bachelor's Degree in Computer Science, Network Management, Information Systems, Electrical Engineering or related field, or equivalent work experience
• Minimum five (5) years of Experience in Video Control and Distribution Systems
• Minimum three (3) years of Engineering management experience

REQUIRED JOB QUALIFICATIONS

• 2+ years of Experience in AWS, Kubernetes, Datadog, Splunk, devOps tools and JIRA to guide team members as needed.
• Ability to provide the 27x7 operation support for IP Video issues
• Ability to read, write and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
• Strong ability to handle multiple projects and tasks
• Ability to supervise and motivate team members
• Strong ability to work with internal/external clients, various operation support groups, vendors, carriers and utilize all network tools and resources to resolve the majority of trouble tickets assigned.
• Strong knowledge of IP Video solutions

EVD505 2024-44486 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2024-12-31 03:50 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$98,900.00 and $175,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you're joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most.
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