Manager - Investigations

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is looking for a skilled Manager - Investigations to join our Investigations team. 

The primary duties and responsibilities of this role are:

• Conduct complex investigations, request video coverage, and initiate engineering work orders.

• Foster team commitment, motivate staff, and encourage an inclusive workplace.

• Mediate employee concerns and resolve conflicts professionally.

• Provide objective feedback, guidance, and learning opportunities to develop team abilities.

• Recognize and mentor performance, motivating others toward shared goals.

• Communicate clearly and concisely, tailoring messages to the audience.

• Evaluate conditions and events, identify problems, and base decisions on sound reasoning.

• Set priorities, develop action plans, and articulate vision, strategy, and goals.

• Document incidents accurately and promptly in investigative reports.

• Complete various investigative reports, including missing property and misconduct.

• Utilize relevant forms and documents for Corporate Investigations.

• Identify affected people and witnesses, ensuring proper procedures are followed.

• Gather pertinent information to determine if incident reports are necessary.

• Correct conditions or hazards contributing to incidents.

• Collect and secure evidence, ensuring proper chain of custody.

• Assist outside agencies, such as police and regulatory authorities.

• Collaborate with other investigative departments and share details when needed.

• Provide follow-up and contact information to affected individuals.

• Maintain direct communication and timely notifications with management and departments.

• Ensure confidentiality of sensitive information.

• Remain calm and rational during high-stress situations.

• Assist with training opportunities for team members.

• Stay updated on department developments.

• Manage internal and external guest relations with patience and diplomacy.

• Assist with scene management during security incidents.

• Ensure timely submission of Investigators' reports.

• Understand hazardous materials and relevant regulations.

• Maintain industry knowledge through ongoing education and training.

• Work with guest claims and risk management to mitigate company liability.

About You:

• Required:  Bachelor’s degree in related fields.

• Preferred: Certified Fraud Examiner (CFE)

• Preferred: Professional Certified Investigator (PCI)

• Preferred:  Minimum 5 years’ experience as an investigator.

• Required:  Minimum 3 years’ experience as a manager or above.

• Preferred:  Prior law enforcement or military experience.

• Preferred:  Past work experience in the United Arab Emirates.

• Strong leadership, effective management and good communication skills.

• Self-starter possessing strong analytical, organizational, and decision-making skills.

• Strong verbal and written communication skills. Must be confident interacting with executive leaders.

• Strong program and project management skills.

• Detailed oriented and ability to deliver quality products on schedule.

• Strong presenter and public speaker.

• High proficiency with Microsoft programs, including Word, Excel, Power Point, and database programs.

• Able to work on shifts and be flexible regarding work schedules according to business demand.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other colleague benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.