The Role
The Manager of Implementation will lead a team to successfully onboard strategic customers, collaborating cross-functionally and ensuring project delivery aligns with client goals.
Summary Generated by Built In
Attentive® is the AI-powered mobile marketing platform transforming the way brands personalize consumer engagement. Attentive enables marketers to craft tailored journeys for every subscriber, driving higher recurring revenue and maximizing campaign performance. Activating real-time data from multiple channels and advanced AI, the platform personalizes content, tone, and timing to deliver 1:1 messages that truly resonate.
With a top-rated customer success team recognized on G2, Attentive partners with marketers to provide strategic guidance and optimize SMS and email campaigns. Trusted by leading global brands like Neiman Marcus, Samsung, Wayfair, and Dyson, Attentive ensures enterprise-grade compliance and deliverability, supporting trillions of interactions across more than 70 industries. To learn more or request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!
About the Role
Attentive is seeking a highly skilled and people-first Manager to lead our team of Implementation Consultants responsible for Attentive’s largest, most complex, and most strategic customer launches. This leader will balance operational rigor, customer outcomes, and team development, ensuring our strategic customers are onboarded successfully and positioned for long-term retention and growth.
The Manager will work cross-functionally with Sales, Customer Success, Solutions Architecture, Product, and Partner teams, serving as a point of escalation for executive-level customers while also shaping the strategy and process for enterprise onboarding.
What You'll Accomplish
- Team Leadership & Development
- Manage, mentor, and grow a team of Implementation Consultants delivering for strategic/enterprise customers
- Provide coaching and guidance on project planning, executive communication, and technical solutioning
- Develop career development paths, provide regular feedback, and foster a culture of accountability and collaboration
- Strategic Customer Delivery
- Oversee the execution of complex onboarding projects for high-value customers ($150K+ ACV), ensuring launches are on time, in scope, and aligned to business goals
- Act as an executive escalation point for strategic customers during implementation
- Partner with cross-functional leaders to proactively remove blockers and align resources
- Operational Excellence
- Establish best practices, playbooks, and repeatable frameworks for strategic implementations
- Drive consistency in how we scope, staff, and deliver projects, balancing customization with scalable practices
- Monitor team utilization, timelines, and customer satisfaction, reporting progress to leadership
- Cross-Functional Collaboration
- Partner with Sales and Customer Success leadership to align pre-sales scoping with delivery capacity and ensure smooth handoffs
- Collaborate with Product, Solutions Architecture, and Partner teams to anticipate and address complex technical requirements
- Influence strategic customer strategy by representing Professional Services in internal executive conversations
Your Expertise
- 5+ years of experience in Professional Services, Implementation, or Program Management at a SaaS or marketing technology company
- 1 - 3 years managing teams that deliver to enterprise/strategic accounts, or demonstrated leadership qualities
- Demonstrated success leading complex SaaS implementations involving integrations, data migrations, and marketing/retention technology
- Strong executive presence and communication skills, capable of engaging C-suite stakeholders at strategic brands
- Proven track record of driving operational excellence, standardizing processes, and scaling enterprise delivery
- Experience in SMS, Email, or MarTech platforms strongly preferred
Why You'll Love Working Here
- Play a critical leadership role in shaping how our most strategic customers experience Attentive from day one.
- Lead and grow a team that sits at the center of our enterprise growth strategy.
- Collaborate with world-class Sales, Success, and Product leaders.
- Be part of a company that’s redefining retention marketing and building the future of customer engagement.
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $120,000 - $145,000 annually + variable compensation + equity + benefits
- Equity is a substantial part of the total compensation package
- Our salary ranges are determined by role, level and location
#LI-JH1
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.
Top Skills
Email
Marketing Technology
Martech Platforms
SaaS
Sms
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The Company
What We Do
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbeque Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
To learn more about Attentive or to request a demo, visit www.attentive.com or follow us on LinkedIn, X (formerly Twitter), or Instagram.
Why Work With Us
At Attentive, you'll connect with inspiring, high-caliber people, and be encouraged to take risks, get creative, and think bigger. We're solving big problems for our customers, through our innovative AI solutions, giving employees the opportunity to thrive along the journey. The sky's the limit when it comes to what's possible.
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