Senior Associate, National Implementation Manager

Location Designation: Fully Remote
Group Benefit Solutions deliverscomprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of beingthere when we're needed most. Here, you'll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions.
As a National Implementation Manager within our Group Benefit Solutions (GBS) division, you will play a key role in delivering seamless onboarding experiences for large-scale clients (5,000+ lives). You'll help manage the implementation process across product lines and collaborate with internal and external stakeholders to ensure successful delivery of client commitments. This role is ideal for someone who thrives in client-facing environments, enjoys cross-functional collaboration, and excels at driving execution through precision, communication, and service excellence.
What You'll Do:
Support End-to-End Implementations

• Help coordinate the implementation process for newly sold or renewing clients, ensuring all deliverables are met on time and to a high standard.

Manage Project Plans and Timelines

• Assist in developing and maintaining implementation calendars, facilitating meetings, and communicating deadlines to clients, brokers, and internal teams.

Coordinate Across Teams

• Serve as a liaison between Sales, Client Management, Legal, Underwriting, and Operational teams to align goals, documentation, and service delivery.

Ensure Documentation and Compliance

• Review enrollment and policy materials for accuracy, ensure compliance with contractual/legal standards, and obtain client approvals on required documentation.

Enhance Communication and Engagement

• Help execute effective communication and enrollment strategies tailored to each client's needs, collaborating with marketing and operations for timely delivery of materials.

Identity and Resolve Issues

• Assist in addressing potential roadblocks, flagging red flags, and helping to resolve issues that may arise throughout the onboarding process.

Support Internal Process Improvement

• Participate in internal knowledge-sharing, support training initiatives, and contribute to continuous improvement efforts within the implementation function.

Champion Client Experience

• Consistently deliver on client expectations by ensuring transparency, responsiveness, and a solution-oriented approach throughout the implementation journey.

What You'll Bring:

• 3-5+ years of experience in benefits implementation, client onboarding, or project coordination (insurance or healthcare preferred)

• Bachelor's degree preferred (or equivalent professional experience)

• Familiarity with group insurance products (life, accident, disability) and related administrative processes

• Strong communication skills-written, verbal, and presentation-with the ability to engage directly with clients and internal partners

• Experience managing timelines, tracking deliverables, and coordinating across departments in a fast-paced environment

• Collaborative, proactive mindset with a strong focus on service excellence and client satisfaction

• High attention to detail and strong organizational skills

• Proficiency with tools such as Microsoft Excel, PowerPoint, and collaboration/project management platforms (e.g., SharePoint, Smartsheet, Salesforce) is a plus

• Ability to identify process gaps and recommend improvements based on client and team feedback

Pay Transparency
Salary range: $85,000-$120,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Actual base salary within that range will be determined by several components including but not limited to the individual's experience, skills, qualifications, and job location.In addition to base salary, employees may also be eligible to participate in an incentive program.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Diversity Promise
We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Job Requisition ID: 92523
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