Xplor Technologies powers the experiences at the heart of everyday life. Through modern vertical software, embedded payments, and AI-powered capabilities, we help businesses in fitness, recreation, golf and club, field services, laundry, education, and other membership-based and service-based industries simplify operations, uncover insights, and elevate customer and member experiences.
Job DescriptionAbout the opportunity
You’ll join Xplor Education as the Implementation Manager, Software on a 9 Month Fixed-Term Contract, leading the team that helps new customers get set up on our platforms, learn how to use them, and move through a simple, seamless onboarding journey.
The Implementation Manager, Software will manage end-to-end software onboarding, migration and offboarding across Xplor, Discover, QikKids and MyWaitlist. This role will lead the Onboarding Team Lead, Enterprise Onboarding Specialists, Onboarding Specialists and Data Specialists that support early childhood educators in getting their services optimally set up on the platform, and ensuring their journey is as easy and simple as possible.
Responsibilities you’ll have as follows:
- Lead, coach and develop the team, building an engaged, collaborative and accountable culture that supports individual growth, strong performance and KPI outcomes.
- Manage team capacity, priorities and day-to-day onboarding delivery across Xplor Education software products to deliver positive customer outcomes.
- Improve onboarding, migration and offboarding processes to increase quality, efficiency and customer adoption.
- Partner with Sales, Product, Customer Success and Billing to resolve issues and improve customer handoffs.
- Support complex customer onboarding projects by coordinating stakeholders, managing risks and ensuring clear communication throughout the implementation journey.
- Use data, customer feedback and team insights to monitor performance, inform decisions and drive continuous improvement.
- Contribute to broader business planning, onboarding strategy initiatives that support scalable growth across the Xplor Education.
For this position, we offer a hybrid and flexible working model, where you will spend 2-3 days per week in the office and the rest working from home.
This is a 9 Month Fixed Term Contract role
QualificationsWhat would make me a good candidate?
We are looking for curious and empathetic people. We also love to hear from people who are motivated by meaningful work, resonate with our core values, have a positive outlook and thrive working in an ever evolving and complex environment. We are inspired by meeting big picture thinkers and doers, people who can be both tactical and strategic, aim high and put people first in everything they do.
- Minimum 5 years experience leading and developing customer-facing teams to deliver strong performance, engagement and consistent KPI outcomes.
- Strong experience in customer onboarding, implementation or service delivery, ideally within SaaS, software or education technology.
- Proven ability to manage team priorities, workload and day-to-day operations in a fast-paced customer environment.
- Confident using data, customer feedback and team insights to identify trends, solve problems and improve onboarding quality and efficiency.
- Strong stakeholder management and communication skills, with experience resolving issues, aligning priorities and supporting change.
At Xplor, we believe that the best innovation and ideas happen at the intersections of our differences - people of diverse cultures, generations, disciplines, and lived experiences. So even if you think you do not tick all the boxes, we still encourage you to apply.
Additional InformationValues and Life at Xplor
Our five core values guide us from how we hire and recognise our team members to how we interact with our customers day to day:
- Find a better way
- Do the right thing
- Say it straight
- Win together
- Own the outcome
If these values sound like you, and describe people you want to work with, you will thrive at Xplor.
As an Xplorer, you will be part of a global network of talented colleagues who will support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.
Some of our perks and benefits are:
- Paid Parental Leave benefit programs
- #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
- Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
- Unlimited access to Cornerstone Learning, 10% of your time devoted to growing you and your career, and further support to help you grow
- Access to free mental health support
- Flexible working arrangements
How to apply?
To start your application with us, please submit your CV and a cover letter and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your cover letter so that we know you really took the time to read our job ad.
We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected].
More about us
More than 130,000 businesses in 72+ countries rely on Xplor to run their day and get paid, processing over $47 billion in payments annually. Our connected ecosystem helps operators spend less time managing complexity and more time delivering the experiences that matter most.
Xplor is backed by world-class investors Advent International, Battery Ventures, and Silver Lake.
Good to know
To be considered for employment, you must be legally authorised to work in the location (country) you're applying for. Xplor does not sponsor visas, either at the time of hire or at any later time.
We kindly ask you to apply through our careers portal or external job boards only. Please don't send your application via email.
To learn more about us and our products, please visit xplor.com/careers/.
We also invite you to check out our Candidate FAQs for more information about our recruitment process xplor.com/recruitment-faqs/.
EEO and Artificial Intelligence
We believe in transparent hiring. We use an applicant tracking system that includes artificial intelligence enabled features to assist with the screening and assessment of job applications, such as candidate scoring or ranking. These tools support our recruitment process, but all hiring decisions are made by our recruitment team following human review. We do not rely on artificial intelligence to make final hiring decisions. Find our Candidate AI Usage guidelines here.
Xplor is dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
We make it a priority to respond to every applicant.
Skills Required
- Minimum 5 years of experience leading and developing customer-facing teams
- Experience delivering strong team performance, engagement, and KPI outcomes
- Experience in customer onboarding, implementation, or service delivery
- Experience ideally within SaaS, software, or education technology
- Ability to manage team priorities, workload, and day-to-day operations in a fast-paced customer environment
- Ability to use data, customer feedback, and team insights to identify trends and improve onboarding quality and efficiency
- Strong stakeholder management and communication skills
- Experience resolving issues, aligning priorities, and supporting organizational change
- Legal authorization to work in the application location
Xplor Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Xplor Technologies and has not been reviewed or approved by Xplor Technologies.
-
Leave & Time Off Breadth — Leave options appear broad, with generous PTO and paid sick days frequently highlighted as a notable part of the overall package. Paid volunteer time and bereavement leave add additional time-off breadth beyond standard vacation policies.
-
Retirement Support — Retirement support is positioned as a meaningful component of total rewards, including a 401(k) match that is described with a clear match formula. Eligibility for performance bonuses and mentions of equity/pension options further contribute to perceived long-term value for some roles.
-
Healthcare Strength — Healthcare coverage is described as comprehensive, spanning medical, dental, vision, life, and disability insurance, alongside U.S.-specific supports like an FSA. Mental health support through an employee assistance program and wellness programs strengthen the overall health-and-wellbeing offering.
Xplor Technologies Insights
What We Do
WHAT WE DO At Xplor, we build easy-to-use technology for the businesses that make up everyday life – whether booking a gym session, dropping the kids at daycare, registering for a community center class, fixing your furnace, or playing 18 holes on Saturday. That’s what people expect in the experience age – and why more than 130,000 businesses across 72+ countries use our integrated software and embedded payment solutions to attract, connect, engage, and retain their customers. Our platform processes $47 billion in payments annually because we've made it simple for businesses to get paid, manage their operations, and focus on what they do best: serving their customers. WHY JOIN XPLOR? • Work that has real-world impact: What we build helps businesses serve customers more effectively, and adapt as their businesses grow. When our customers succeed, everyday life works better for millions of people around the world. • Technology with purpose: We build technology for real operators solving real-world problems. That means designing products that fit how businesses actually work, helping customers make better decisions, and creating tools that improve both operations and the experiences they deliver. • A portfolio with breadth and depth: Our teams support a diverse set of industries, including fitness and leisure, golf and club, recreation, field services, garment care, education, and payments. That means the opportunity to solve meaningful challenges across multiple markets, while contributing to one shared company vision. OUR VALUES Our values shape how we lead, how we make decisions, and how we work every day. • Find a better way: We challenge outdated processes, improve the way we work, and look for smarter solutions. We bring ideas, not just problems, and stay open to better ways forward. • Do the right thing: We act with integrity, make ethical decisions, and hold ourselves to a high standard. We own mistakes quickly, learn from them, and apply our principles consistently. • Say it straight: We communicate clearly, and with respect. We share context, not just outcomes, give timely feedback, and speak up early when something needs attention. • Win together: We work across teams and functions with trust and shared purpose. We seek input early, assume positive intent, and celebrate success together. • Own the outcome: We take responsibility for results. We follow through, solve problems, and step in when something needs to be fixed.
Why Work With Us
At Xplor, you get room to grow, work that has real impact, and a team where you can bring your whole self. In return, we ask you to put people first, innovate fearlessly, and aim high. Be part of a global community built to help you – and the businesses we serve – thrive.
Gallery
