Our Opportunity:
Chewy is looking for a Manager, Healthcare Program Management III to lead a team and a portfolio of cross-functional programs across pricing, merchandising operations, and promotions. Reporting to an Associate Director in Healthcare, this role will set priorities, develop talent, improve business processes, and deliver scalable tools and operating mechanisms. The leader will also play a central role in integrating a business unit into Chewy by defining future-state processes, coordinating cross-functional dependencies, and driving implementation and adoption.
What You'll Do:
- Lead, coach, and develop a team responsible for program delivery across pricing, merchandising operations, promotions, process optimization, and business integration.
- Set clear goals and priorities, allocate work effectively, provide ongoing feedback, manage performance, and create development opportunities that strengthen team capability and engagement.
- Own the end-to-end strategy, roadmap, and delivery for a portfolio of programs that improve pricing execution, merchandising operations, and promotional planning and execution.
- Lead the integration of a business unit into Chewy, mapping current-state processes, defining the future-state operating model, and coordinating the transition of workflows, data, tools, and decision mechanisms into Chewy capabilities.
- Partner with leaders and operators across Merchandising, Pricing, Marketing, Finance, Product, Technology, and other functions to validate problems, align on objectives, and resolve dependencies.
- Improve pricing and promotion mechanisms, including governance, planning, setup, quality controls, performance measurement, and post-event evaluation.
- Identify and prioritize opportunities to automate repetitive work, standardize decision-making, reduce defects, and improve the speed and scalability of merchandising operations.
- Create program plans with clear milestones, owners, timelines, dependencies, risks, and outcomes; proactively remove barriers and escalate decisions when needed.
- Establish and monitor success metrics for pricing, promotions, operational efficiency, adoption, and integration milestones; use results to adjust priorities and improve performance.
- Communicate strategy, trade-offs, program status, and recommendations to senior leaders; lead change-management mechanisms and document standardized workflows to sustain adoption.
What You'll Need:
- Bachelor's degree in Business, Operations, Program Management, Analytics, Engineering, or a related field, or equivalent professional experience.
- 5+ years of experience in program management, business process improvement, pricing, merchandising operations, promotions, retail, ecommerce, or a related field.
- Demonstrated people leadership experience, including setting direction, coaching and developing team members, managing performance, and building an inclusive, high-performing team.
- Demonstrated ability to formulate and execute strategy across multiple complex programs while managing competing priorities and navigating ambiguity.
- Experience leading cross-functional business integrations, operating-model changes, platform transitions, or other large-scale transformation programs.
- Strong understanding of pricing, merchandising operations, and promotional processes, with the ability to connect operational execution to customer and business outcomes.
- Strong process-improvement and problem-solving skills, including the ability to define problems, determine root causes, evaluate alternatives, and implement scalable solutions.
- Experience using data and metrics to develop actionable insights, establish success measures, monitor performance, and communicate program status and risks.
- Ability to build relationships and influence stakeholders across functions and seniority levels through clear, concise, and data-driven written and verbal communication.
- Experience managing cross-functional dependencies, risks, schedules, and resource constraints to deliver programs on time.
- Experience leading change management and driving adoption of new tools, processes, operating mechanisms, or business solutions.
- Position may require limited travel based on business needs.
Bonus:
- Experience in healthcare, ecommerce, retail, pricing, merchandising operations, promotions, or multi-channel business environments.
- Experience integrating an acquired or distinct business unit into a larger enterprise, including process, technology, data, and change-management workstreams.
- Experience developing business-owned automation, analytical tools, or workflow solutions using platforms such as AI-related tools, SQL, Snowflake, KNIME, or comparable technologies.
- Experience partnering with Product, Engineering, or enterprise platform teams to determine when an existing capability can be leveraged and when a lightweight business solution is appropriate.
What You'll Get:
- A place where you can be your authentic self and grow your career. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are encouraged to bring their perspectives to deliver on our mission!
- Work in a culture that cares, with managers who value you and your career journey. Be empowered to think big, thrive on delivering results, and become your best.
- Development of meaningful connections with a diverse group of Chewtopians through Team Member Resource Groups and company events, programs, and activities.
- Comprehensive medical, dental, and vision benefits, in addition to wellness programs and resources, enabling you to be your best self in and outside of work.
The base salary range for this role is $118,500 - $189,500.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- Bachelor’s degree in Business, Operations, Program Management, Analytics, Engineering, or a related field, or equivalent professional experience
- 5+ years of experience in program management, business process improvement, pricing, merchandising operations, promotions, retail, ecommerce, or a related field
- People leadership experience, including setting direction, coaching and developing team members, managing performance, and building high-performing teams
- Experience formulating and executing strategy across multiple complex programs while managing competing priorities and ambiguity
- Experience leading cross-functional business integrations, operating-model changes, platform transitions, or large-scale transformation programs
- Strong understanding of pricing, merchandising operations, and promotional processes
- Strong process-improvement and problem-solving skills, including root-cause analysis and scalable solution implementation
- Experience using data and metrics to develop insights, establish success measures, monitor performance, and communicate status and risks
- Ability to build relationships and influence stakeholders across functions and seniority levels through clear, concise, data-driven communication
- Experience managing cross-functional dependencies, risks, schedules, and resource constraints
- Experience leading change management and driving adoption of new tools, processes, operating mechanisms, or business solutions
- Experience in healthcare, ecommerce, retail, pricing, merchandising operations, promotions, or multi-channel business environments
- Experience integrating an acquired or distinct business unit into a larger enterprise
- Experience developing business-owned automation, analytical tools, or workflow solutions using AI-related tools, SQL, Snowflake, KNIME, or comparable technologies
- Experience partnering with Product, Engineering, or enterprise platform teams to evaluate existing capabilities and lightweight business solutions
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. • Put Customers First • Act as an Owner • Deliver Results • Earn Trust • Debate Openly; Commit Fully • Operate in the Details • Shape the Future Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
