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Job Description:
Manager, Global Platform Technology - ITAD
As Manager, Global Platform Technology, you will lead distributed engineering teams to deliver high-quality technology solutions aligned with business priorities across the IT Asset Disposition (ITAD) and reverse logistics business. You will be a strong partner to Business and Product leaders, driving execution, collaboration, operational excellence, and engineering performance in a fast-paced environment.
Your Role
- Lead, mentor, and develop distributed engineering teams with direct reports, fostering ownership, accountability, collaboration, and continuous improvement.
- Partner closely with Business, Product, and Technology leaders to translate business priorities into clear engineering objectives and successful outcomes.
- Drive end-to-end delivery, managing priorities, dependencies, risks, and commitments with strong ownership and accountability.
- Establish effective onshore/offshore communication and collaboration, ensuring transparency, alignment, and seamless execution across locations.
- Leverage Jira and Confluence for delivery planning, backlog management, documentation, reporting, and team collaboration.
- Own and continuously improve incident management and production support processes, ensuring timely resolution, effective escalation, root-cause analysis, and prevention of recurring issues.
- Partner with Engineering, Infrastructure, and Support teams to improve production stability, system reliability, and operational efficiency.
- Lead teams delivering high-volume, user-facing web applications that are scalable, reliable, secure, and performant.
- Communicate effectively with technical and business stakeholders, including senior leadership, clearly articulating status, risks, issues, and business impact.
- Lead by example with a can-do attitude, strong work ethic, and willingness to take ownership of challenging situations.
- Thrive in a high-paced, dynamic environment, effectively managing multiple priorities and delivering against aggressive timelines.
What You Bring
- 8+ years of experience in software engineering, technology, or enterprise IT.
- 2+ years of experience managing engineering teams with direct reports, preferably in a distributed/onshore-offshore model.
- Proven experience managing incident management, production support, problem management, and service reliability.
- Experience building and supporting high-volume, user-facing applications at enterprise scale.
- Prior experience with major technology platforms such as .NET, Java, Python and/or other similar programming language.
- Experience with cloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers.
- Strong database knowledge and troubleshooting skills, with the ability to guide teams through complex technical and production issues.
- Strong experience leading geographically distributed teams with excellent onshore/offshore communication and collaboration skills.
- Proven ability to partner effectively with Business, Product, and Technology stakeholders.
- Strong expertise with Jira and Confluence.
- Excellent communication, presentation, influencing, and stakeholder management skills.
- Strong ownership mindset with a demonstrated "can-do" attitude and lead-by-example leadership style.
- Ability to operate effectively in a high-paced environment, manage ambiguity, and deliver results under pressure.
Skills Required
- 8+ years of experience in software engineering, technology, or enterprise IT
- 2+ years of experience managing engineering teams with direct reports
- Proven experience managing incident management, production support, problem management, and service reliability
- Experience building and supporting high-volume, user-facing applications at enterprise scale
- Prior experience with major technology platforms such as .NET, Java, Python or similar programming languages
- Experience with cloud-native technologies and architectures on Azure, AWS, Google Cloud, or other major cloud providers
- Strong database knowledge and troubleshooting skills
- Strong experience leading geographically distributed teams with onshore/offshore collaboration
- Proven ability to partner effectively with Business, Product, and Technology stakeholders
- Strong expertise with Jira and Confluence
- Excellent communication, presentation, influencing, and stakeholder management skills
- Ability to operate effectively in a high-paced environment, manage ambiguity, and deliver results under pressure
Ingram Micro Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ingram Micro and has not been reviewed or approved by Ingram Micro.
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Strong & Reliable Incentives — Feedback suggests bonus eligibility is common and commission structures can lift total earnings in sales roles. Pay is described as solid and reliably on time in many contexts.
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Healthcare Strength — Feedback suggests the health offering is comprehensive, with multiple medical options including a copay-only plan and an HSA plan with employer funding. Wellness programs, pharmacy support, and an EAP reinforce the package.
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Retirement Support — Feedback suggests retirement support includes a 401(k) with company match and automatic savings features. This provides a structured foundation for long-term savings.
Ingram Micro Insights
What We Do
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partners to operate efficiently and successfully in the markets they serve. Unrivaled agility, deep market insights and the trust and dependability that come from decades of proven relationships, set Ingram Micro apart and ahead.
