JOB SUMMARY
The Manager, Global Loyalty Roadmap is a key member of the Loyalty Program Management Team and a strategic thought partner to the Director. This role manages the operational cadence that enables the Loyalty, Cards, and New Business (LCB) organization’s strategic priorities: structuring senior leadership working sessions, governing loyalty technology prioritization, and driving cross-functional coordination across Global, Continent, Digital, Technology, Analytics, and partner teams.
Serving as a connective hub across the loyalty ecosystem, the role translates strategy into a cohesive, executable roadmap with clear milestones, dependencies, and measurable outcomes. Beyond execution, the Manager iwill help proactively identify strategic risks, surface dependencies, and bring forward recommendations that sharpen leadership decision-making. This position reports to the Director, Global Loyalty Roadmap, and supports the Global Officer.
CANDIDATE PROFILE
Education and Experience
Required
- Bachelor’s degree from an accredited university in Business Administration, Hospitality Management, or related major
- Four or more years of relevant professional experience in hospitality, consulting, or a related field, demonstrating progressive career growth and exceptional performance
- Project management skills, including demonstrated ability to lead multi-functional teams to concrete results
Preferred
- Knowledge of the loyalty competitive landscape and ability to remain current with industry trends
- Ability to synthesize complex information into clear, executive-ready narratives and recommendations
- Understanding of the hospitality space and the needs of different brand tiers and consumer segments
CORE WORK ACTIVITIES
Strategy & Roadmap Advisory
- Collaborate with the Global Officer and Director to define in-year and multi-year strategy for the LCB organization, bringing forward recommended framings and identifying risks proactively
- Support the design and facilitation of leadership working sessions to drive alignment on strategic initiatives in accordance with enterprise-level objectives
- Support communication of LCB strategy with internal stakeholders across the enterprise and with select external stakeholders (e.g., owners, FMCs) where appropriate
- Develop executive-level presentations for senior leadership and key stakeholders related to strategic roadmap development, project status, and portfolio-level performance
Governance & Technology Prioritization
- Support the intake and governance process for loyalty technology initiatives, ensuring projects are properly sized, sequenced, and reviewed across technology, digital, and enterprise prioritization processes
- Support ongoing documentation associated with strategic planning, initiative prioritization, and quarterly reporting
- Support ongoing monitoring of progress against program and project-level milestones and performance metrics, developing reporting on associated risks and issues for leadership
- Assess the effectiveness of governance forums and prioritization cadences on an ongoing basis, recommending improvements to ensure they drive decisions rather than status updates
Cross-Functional Coordination & Stakeholder Forums
- Manage recurring leadership meetings and stakeholder forums, including sourcing topics, organizing agendas, and ensuring the right issues reach the right audiences
- Coordinate cross-functional working teams comprised of senior discipline experts including representatives from IT, Digital, Loyalty Operations, Global Operations, Human Resources, Cards, Finance, and Customer Engagement Centers to meet objectives on time and on budget
- Support coordination for initiative-specific execution across the loyalty portfolio, partnering with relevant stakeholders to drive accountability and remove blockers
Culture, Engagement & Team Development
- Manage loyalty champion programs focused on strengthening team culture and accelerating AI adoption through advocacy, enablement, and cross-team collaboration
- Support associate engagement initiatives, organizational events, and talent development programming across the LCB organization
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About UsMarriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
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Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
