Manager Gift Operations

SUMMARY:

Leads Brown Health's enterprise gift administration program, ensuring gifts are processed accurately, efficiently, and in compliance with donor intent, accounting standards, and regulatory requirements. Establishes service standards and quality controls supporting timely gift entry, reconciliation, and financial reporting. 

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Brown University Health is actively committed to a diverse workforce that represents the patients and community that we serve.

Brown University Health employees are expected to embrace Brown University Health’s mission of "Delivering health with care" and successfully role model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Brown University Health Competencies which tell us how we work together and how we get things done. The core Brown University Health Competencies include:

• Instill Trust and Value Differences
• Patient and Community Focus and Collaborate

In addition, our leaders will demonstrate an aptitude for:

• Ensure Accountability and Build Effective Teams
• Drive Vision and Purpose and Optimize Work Processes

By applying core and leadership competencies, leaders help Brown University Health achieve its strategic goals.

Performance Expectations 

• Achieve enterprise service standards for gift processing accuracy and turnaround.  

• Maintain compliance with gift acceptance policies, audit requirements, and financial controls.  

• Deliver timely reconciliation and reporting in partnership with Finance.  

Core Responsibilities 

• Lead enterprise gift administration operations, including gift intake and handling, CRM processing, adjustments, reconciliation, documentation, and financial controls.  

• Develop policies, procedures, quality assurance standards, and service level expectations in partnership with Data staff.  

• Serve as primary liaison with Finance regarding reconciliation, audits, fund administration, and gift compliance.  

• Produce and maintain Pledge Aging reports for review with fundraisers to assess risk and write off needs in accordance with financial policies.  

• Oversee funds, campaigns, and appeals creation needs in CRM for accurate and timely entry of gifts.   

• Monitor workload, staffing, service levels, and departmental performance metrics.  

• Identify opportunities to improve efficiency, automation, and operational quality.  

• Recruit, coach, and develop gift administration staff.  

• Other duties as assigned. 

EXPERIENCE:

• 5+ years of advancement services, gift administration, finance, or accounting experience.  

• Strong understanding of gift processing, financial controls, and nonprofit compliance.  

SUPERVISORY RESPONSIBILITY:

Yes

Pay Range:

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

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Driving Required: