About M&G India
We are M&G India, the strategic innovation and digital hub for M&G. Established in 2003, we have offices in Mumbai and Pune.
Our teams work closely with colleagues across the Group worldwide to drive transformation, build digital capability, and support sustainable growth. By leveraging technology, AI, automation, and process excellence, we bring new ways of thinking to improve outcomes for both customers and colleagues.
Grounded in a vibrant culture with strong foundations, we are central to how M&G is transforming as a business.
About M&G
Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.
Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.
Through telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.
Job Description
Job Title
Manager – Front Office Support
Job Function
Asset Management Tech and Change
Job Sub Function
Front Office Application Support
Reports to
VP – Asset Management Tech and Change
Location
Mumbai
Business Area
M&G Global Services
Overall Job Purpose
The role holder’s primary objective is to play the role of the Investment application service owner on behalf of M&G Technology. This role will work closely with our Strategic Partner organisations to ensure that the Investment application run function delivers fantastic customer service whilst complying with all audit, compliance and regulatory requirements.
As part of the role, this person is expected to consult with stakeholders to identity/review Service improvement opportunities including outcomes, time frames, and funding.
Accountabilities/Responsibilities
- Accountable for working with the Front Office Application support team.
- Responsible for Incident Management within the Front Office area.
- Responsible for working with Front Office Application support to drive Service Improvement.
- Responsible to drive prioritization for the Front Office book of work.
- Accountable to work with business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution.
- Accountable for understanding the entire Trade Life Cycle and prioritize the issue based on criticality.
- Responsible for championing the use of Aladdin throughout the business.
- Responsible for participating in any Business Continuity, Disaster Recovery and Failover activities.
- Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc.
- Ability to work in 3 different time zones on rotation basis and over weekend for business critical activities.
Key Stakeholder Management
Internal
External
M&G Asset Management leadership
M&G Plc Support Groups
Third Party teams
Knowledge, Skills, Experience & Educational Qualification
Knowledge & Skills (Key):
Sound understanding of Investment Life Cycle. Sound understanding of Aladdin Platform Knowledge along with the various components of Aladdin e.g. PfC, PmC, Explore. Sound knowledge of Trading Venues & OMS/EMS e.g. Bloomberg, MarketAxess, TradeWeb. Ability to query trade data, logs and troubleshoot the issue. Understanding of FIX messages for trade execution. Knowledge of Market Data e.g. Bloomberg Terminal, Reuters, EIKON and other data sources. Sound knowledge entire Trade life cycle and various steps involved in trading life cycle. Sound understanding of various Financial Asset Classes. Fair knowledge of Market Regulations.
Knowledge and Skills (Desirable):
- Hands-on experience in Front Office Application i.e. Aladdin, Bloomberg, WSO
- Experience in ITIL guiding principles.
- Good knowledge of Excel.
- Logical and analytical approach coupled with intelligence, passion and a drive to learn.
- Good knowledge of support tools used (Service Now, JIRA, Confluence, CMDB).
Experience:
- 8 - 10 years of corporate experience and large part of that with asset management firms
- 3 years of experience Service Management.
- Experience working in fast paced agile environments and cross functional teams
We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.
Skills Required
- Sound understanding of the Investment Trade Life Cycle
- Sound understanding of the Aladdin platform and its components (PfC, PmC, Explore)
- Knowledge of trading venues and OMS/EMS (Bloomberg, MarketAxess, TradeWeb)
- Ability to query trade data, analyze logs and troubleshoot production issues
- Understanding of FIX messages for trade execution
- Knowledge of market data sources (Bloomberg Terminal, Reuters, EIKON)
- Sound knowledge of financial asset classes and market regulations
- Ability to resolve queries related to business-critical applications (Aladdin, Bloomberg, WSO)
- Willingness/ability to work across three time zones on rotation and weekends for critical activities
- Participate in Business Continuity, Disaster Recovery and Failover activities
- 8-10 years corporate experience, largely within asset management firms
- Minimum 3 years of Service Management experience
- Experience working in fast-paced agile environments and cross-functional teams
- Hands-on experience with front office applications (Aladdin, Bloomberg, WSO)
- Familiarity with ITIL guiding principles
- Good knowledge of Excel
- Familiarity with support tools (ServiceNow, JIRA, Confluence, CMDB)
- Logical and analytical approach with passion to learn
M&G Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about M&G and has not been reviewed or approved by M&G.
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Retirement Support — Pension support in the UK is presented as notably generous versus typical market norms and is positioned as a core part of total reward. Formal materials also highlight share plans and financial‑wellbeing tools alongside pension value.
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Leave & Time Off Breadth — Annual leave in the UK is described as substantially above statutory norms with the option to purchase additional days. Additional flexibility is referenced through policies such as “Time Off When You Need It.”
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Parental & Family Support — Parental policies (e.g., “Inspiring Families”) are characterized as extensive, including long fully paid leave and phased return‑to‑work support. External recognition is cited as reinforcing family support as a distinctive element of the package.
M&G Insights
What We Do
M&G plc is a leading international savings and investments business, managing money for around 4.6 million individual clients and more than 900 institutional clients in 38 offices worldwide. As at 31 December 2023, we had £343.5 billion of assets under management and administration. Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, M&G plc has a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions. Our three distinct operating segments, Asset Management, Life and Wealth, work together to provide access to balanced, long-term investment and savings solutions.
