Our Opportunity
Chewy is seeking a Senior Facilities Manager, Workplace Experience to join our Pack. As the senior onsite Facilities leader, you are responsible for creating an environment where Team Members can do their best work by delivering a workplace that is safe, welcoming, energizing, reliable, and operationally excellent.
You will own the overall workplace experience for your assigned location, balancing exceptional service, operational excellence, financial stewardship, and evolving business needs. By building strong partnerships across the business, you will translate organizational priorities into workplace solutions that enable productivity, collaboration, and long-term portfolio success.
Beyond your site, you will help shape the future of the Facilities organization by partnering with peers to develop enterprise programs, operating standards, performance metrics, and best practices that strengthen consistency, scalability, and operational excellence across Chewy's workplace portfolio.
Business Partnership & Workplace Strategy
- Serve as the senior onsite Facilities leader, partnering with business leaders and Workplace Strategy to align workplace operations, occupancy, and workplace planning with evolving business priorities.
- Leverage workplace, occupancy, operational, and financial data to identify trends, provide strategic recommendations, and continuously improve Team Member experience and workplace performance.
- Build trusted partnerships across HR, Finance, Procurement, IT, EHS, Asset Protection, Workplace Strategy, and Corporate Real Estate to deliver integrated workplace solutions.
- Exercise sound business judgment by balancing Team Member experience, operational reliability, financial stewardship, and business risk in workplace decisions.
Enterprise Leadership & Functional Excellence
- Partner with Facilities leaders across the portfolio to design, standardize, and continuously improve enterprise-wide programs, operating standards, and business processes, leading initiatives where appropriate and supporting enterprise priorities across the organization.
- Use qualitative and quantitative insights to identify trends, share best practices, and improve consistency, scalability, and service delivery across the Facilities function.
- Help establish enterprise operating rhythms, business reviews, performance metrics, reporting, and governance that improve visibility, accountability, and execution.
- Foster a collaborative One Team culture by sharing expertise, developing peers, and contributing to the continued maturity of the Facilities organization.
Operational Excellence & Service Delivery
- Own the safe, reliable, compliant, and day-to-day operational performance of the workplace.
- Deliver exceptional workplace services through effective management of facility operations, maintenance programs, service providers, landlords, and business partners.
- Establish service standards, vendor expectations, and operational KPIs that drive accountability and an exceptional Team Member experience.
- Lead workplace improvements, moves, space optimization initiatives, and continuous improvement efforts that enhance operational effectiveness and workplace readiness.
Financial Stewardship & Capital Planning
- Own operating and capital budgets, financial forecasting, and multi-year capital planning.
- Develop business cases and prioritize investments that support operational excellence and long-term portfolio objectives.
- Partner with Finance and Procurement to optimize contracts, maximize value, and ensure disciplined financial management.
- Identify opportunities to improve efficiency, optimize occupancy costs, prioritize capital investments, and reduce long-term operational risk.
People Leadership
- Build, coach, and develop a high-performing onsite Facilities team while serving as a mentor and collaborative partner across the broader Facilities organization.
- Create a culture of ownership, accountability, collaboration, customer obsession, and continuous improvement.
- Develop future leaders through coaching, succession planning, and intentional capability building.
Risk, Safety & Business Continuity
- Partner with EHS and Asset Protection to maintain a safe, compliant, and secure workplace.
- Lead emergency preparedness, business continuity, and incident response planning.
- Serve as the primary onsite escalation point for critical operational issues and executive support.
- Communicate operational performance, workplace initiatives, and business risks to leaders through timely, clear, and data-informed communication.
What You'll Need:
- 7+ years of progressive leadership experience in Facilities Management, Workplace Operations, Property Management, or Corporate Real Estate.
- Experience leading complex workplace operations, budgets, vendors, and cross-functional partnerships in a corporate environment.
- Strong business and financial acumen with the ability to translate data into strategic decisions.
- Demonstrated ability to influence without authority, lead through ambiguity, and build trusted partnerships across business functions.
- Excellent leadership, communication, stakeholder management, and problem-solving skills.
The base salary range for this role is $110,500 - $176,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
Skills Required
- 7+ years of progressive leadership experience in Facilities Management, Workplace Operations, Property Management, or Corporate Real Estate
- Experience leading complex workplace operations, budgets, vendors, and cross-functional partnerships in a corporate environment
- Strong business and financial acumen with the ability to translate data into strategic decisions
- Ability to influence without authority, lead through ambiguity, and build trusted partnerships across business functions
- Excellent leadership, communication, stakeholder management, and problem-solving skills
What the Team is Saying
Chewy Compensation & Benefits Highlights
How does Chewy ensure its pay and bonus plans are competitive?
Chewy approaches compensation through a total rewards strategy that combines salary, bonuses, equity opportunities, healthcare benefits, employee discounts, and career growth opportunities. The company emphasizes supporting employees across ecommerce, healthcare, pharmacy, customer service, technology, and fulfillment operations while competing for talent in both retail and tech markets.
Competitive compensation and bonus opportunities: Chewy offers market-based compensation packages that may include salary, performance bonuses, commissions, and equity depending on role and level. Built In also notes benefits such as relocation assistance, employee discounts, and bonus opportunities across multiple teams and functions.
- Healthcare and wellness support: Benefits include medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, disability coverage, telemedicine, mental health resources, and wellbeing programs. Chewy also offers wellness-focused resources designed to support employees physically, mentally, and financially.
- Retirement and financial wellbeing: Employees receive 401(k) plans with company matching along with financial wellness resources and broader support programs. Benefits are designed to support both short-term needs and long-term financial planning.
- Pet-focused and family-oriented benefits: Chewy offers pet insurance discounts, employee discounts on Chewy products, parental leave, fertility support, family-focused benefits, and caregiving resources. The company’s benefits package is closely aligned with its pet-focused identity and customer mission.
- Flexibility and workplace support: Corporate employees may have access to hybrid work arrangements, flexible scheduling, commuter benefits, PTO, paid holidays, and wellbeing initiatives. Employees also cite supportive managers and collaborative teams as important parts of the broader employee value proposition.
- Long-term career investment: Compensation is reinforced through career growth opportunities, mentorship, leadership development, cross-functional learning, and exposure to large-scale ecommerce, automation, healthcare, and logistics initiatives. Employees often describe growth opportunities as an important part of the overall company experience.
- External signals: Comparably reports that 70% of employee reviews are positive overall. Employees frequently highlight healthcare benefits, employee discounts, coworkers, and growth opportunities as strengths of the company experience. (Glassdoor; Comparably)
Chewy Insights
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Teams
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
