Manager - Engineering (E-commerce)

INSPIRE | EXHILARATE | DELIGHT

Chalhoub Group’s Capability Hub is our technology and innovation hub set up with the vision to unite exceptional talent to build technology and capabilities that elevate luxury experiences and define the future of luxury retail.

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing  

Lead the E-Commerce Engineering capability across Salesforce Commerce Cloud (SFCC/Demandware) and Shopify, owning technical execution, full-stack delivery, and operational reliability across all brand websites while building and developing a high-performing engineering team.

• Own platform technical execution and codebase governance across SFCC (Demandware) multi-brand realms and Shopify Plus applications.

• Oversee end-to-end frontend and backend code delivery using Node.js, ISML, SFRA (Storefront Reference Architecture), and modern JavaScript frameworks across all brand websites.

• Drive migration from monolithic SFCC setups toward composable, decoupled frontend microservices and API-first integrations.

• Enforce secure coding standards, peer code reviews, automated unit and integration testing, and DevSecOps practices across e-commerce squads.

• Lead multi-squad engineering delivery within two-week agile sprints and 8-week Program Increment (PI) planning cycles. Engineering Reports to Director of Engineering Bengaluru.

• Ensure peak site availability, fast page-load speeds, and zero-downtime checkouts during high-volume retail trading events.

• Oversee technical interfaces connecting e-commerce applications with middleware (MuleSoft), Order Management (Fluent OMS), POS (Oracle XStore), and payment gateways, and track DORA metrics (Deployment Frequency, Lead Time for Changes,Defect Escape Rate, MTTR).

• Manage production code deployments and implementations releases, constantly improving the process to reach a goal of multi releases per day.

• Own SFCC and Shopify platform from maintenance perspective making sure that everything is operationally working as expected without any disruptions.

• Direct, mentor a high-performing team of full-stack e-commerce engineers and tech leads, run performance reviews, career development paths, and adoption of AI-assisted engineering tools (Claude Code).

• Partner with the Architecture, Omnichannel, Product, and QA on workforce and capacity planning.

• Own end-to-end e-commerce engineering delivery across SFCC and Shopify, including integrations, release readiness, and production stability.

• Remain hands-on: contribute to complex implementation and plan, design, execute, and document functional, integration, end-to-end, and regression testing across integrated SFCC and Shopify systems for assigned scope.

What you’ll need to succeed  

• Minimum 10 years of total software engineering experience, including 5 years hands-on e-commerce full-stack development and 3 years directly managing engineering teams of 15+ people.

• Experience leading complex e-commerce platforms across SFCC and Shopify Plus in multi-brand retail environments, with strong ownership of integrations, performance, and operational reliability.

• Deep expertise in SFCC (Business Manager, SFRA, Controllers, Pipelines, Job Frameworks) and Shopify Plus, with mastery of ISML, HTML5, CSS3/SASS, JavaScript (ES6+), and React.

• Strong command of Node.js, RESTful API design, GraphQL, headless architecture, and microservices integration.

• Experience with e-commerce search engines (Algolia, Constructor.io), CDN/caching (Fastly/Cloudflare), catalog indexing, GitLab CI/CD, Git workflows, and automated build and release pipelines.

• Practical experience with observability and APM tools (Datadog, Splunk) for site health, error logging, and incident response, and SAFe/Agile delivery (Jira/Confluence); familiarity with Claude Code for AI-assisted engineering.

  What we can offer you  

With us, you will turn your aspirations into reality.  We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.  

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.  

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.