Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.
Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.
What you’ll do:
State Management plays an invaluable role in MSI’s success, with responsibilities including setting product strategy, managing P&L, and executing d2d operations. In support of these goals is a high-powered group of product managers and analysts. As the Enablement & Analytics Manager, you will manage our team of analysts, each of whom directly supports a P&L Leader. You’ll support the analysts in their development journeys and partner with P&L Leaders to ensure our capacity planning adequately covers their critical objectives.
Additionally, as MSI continues to grow and expand the product suite, scalability and efficiency are critical. With line-of-sight into the operations of each product, you’re uniquely positioned to surface and champion initiatives driving stepwise improvements in productivity. You’ll have a strong leadership voice in the product org and interface with each growth services team to effect change.
Responsibilities:
- Manage ~10 product analysts spanning the portfolio of personal lines offerings
- Provide coaching & development support for each analyst
- Collaborate with P&L Leaders to ensure analyst objectives are calibrated to program goals and that LOB action plans contemplate team capacity planning
- Champion the analyst voice at the product leadership table
- Drive further consistency in standard team deliverables to facilitate ease & replicability
- Identify areas to improve the delivery model to promote better scale and efficiencies
- Partner with Process & Solutions team to build new processes & ensure consistent application in d2d delivery
- Champion operational initiatives, especially where cross-product uniformity is critical
- Create onboarding and training to support new colleague development, and help non-product colleagues to quickly orient to our product environment
Qualifications:
- 7+ years P&C insurance expertise, strong familiarity in personal lines property product preferred
- Servant leadership- experience managing others and desire to stay laser focused on enabling our analysts to grow
- Technical proficiency- knowledge of or desire to learn the technical ins and outs of our analysts’ tooling. Roll-up-the-sleeves mentality to really understand how things work
- Curiosity & energy- willing to challenge the status quo in search of more efficient processes
- Clear communication & interpersonal skills- ability to communicate effectively and succinctly, at all levels of an organization. Builds inclusive & engaging environments
- Structured, analytic thinking- comfortable breaking down bigger concepts into component parts; assess problems quantitatively and quickly translate findings into actions
- Adaptability- comfortable in a fast-past, remote-first environment and culture
Location:
- Remote, with access to local Baldwin Group offices as desired
- Travel occasionally for internal and external meetings
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What We Do
BRP is now The Baldwin Group! We’ve updated our name to reflect our unified group of talented teams across the country.
The Baldwin Group is a cohesive group of experts in business insurance, employee benefits, retirement planning, and all areas of private and personal insurance. Since our founding in 2011, we’ve evolved from a local business into a national firm with a vast network of specializations and industry practices for the benefit of our more than two million clients across the country.
In addition, we have built excellent relationships with a wide range of insurance company partners. These relationships, coupled with our entrepreneurial and family-oriented culture, and deep expertise enable us to seamlessly deliver a breadth of innovative solutions to clients.
At The Baldwin Group, we help provide the solutions our clients need to have confidence and gain peace of mind as they pursue what’s possible for themselves, their families, and their businesses. Whether they are renting their first apartment or buying a larger home, opening a small business or taking their company public, we offer solutions to support them on every step of their journey. This has been our story since the beginning—we provide the indispensable expertise and quality insights that give our clients peace of mind to pursue their purpose, passion, and dreams. And that’s what The Baldwin Group will continue to do for years to come: we Protect the Possible℠.
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