Guest Experience Host - Outdoorsy Hill Country

About Outdoorsy Hill Country

Outdoorsy Hill Country is a luxury glamping retreat in Stonewall Texas. It sits on 34 acres and features 22 safari style tents alongside other event spaces. It opened in April 2023 offering guests a unique way to spend time outdoors at the heart of Texas Hill Country, right on the Texas wine trail and 20 minutes from historic Fredericksburg. Outdoorsy Hill Country is one of three properties owned and operated by the Outdoorsy Destination Network - Outdoorsy Bayfield, Colorado and Outdoorsy Yosemite, California are RV campgrounds that also feature cabins and glamping accommodations. 

About the Outdoorsy Group

Founded in 2015, the Outdoorsy Group has pioneered access to the outdoors by creating the world's leading outdoor travel ecosystem. The Outdoorsy Group’s lines of business include: 

• Outdoorsy.com, the most trusted online RV & campervan rental marketplace
• The Outdoorsy Destination Network, a portfolio of campgrounds and glamping retreats in the backyard of our nation's most beautiful landscapes; 
• Roamly, its proprietary insurance company that underpins Outdoorsy.com and serves as a transformative insurance platform to power global marketplaces. Outdoorsy's businesses are united by a long-term mission to restore our relationship with the outdoors, and each other.

About The Role

The Guest Experience Host is a key ambassador of Outdoorsy Hill Country, ensuring that every guest’s experience from check-in to check-out is welcoming, seamless, and memorable. This person will be the first friendly face guests see and interact with on the property, setting the tone for their entire stay. With a love for people and the outdoors, the Guest Experience Host is energized by providing exceptional customer service and personalized support. The ideal candidate is upbeat, empathetic, detail-oriented, and thrives in a fast-paced environment.

This is a full-time role reporting directly to the General Manager.

Responsibilities

• Guest Interaction: Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment.
• Communication & Support: Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions.
• Concierge Services: Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival.
• Housekeeping Coordination: Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest.
• Post-Stay Inspections: Conduct thorough room checks following guest departures to maintain quality and cleanliness.
• Sales Transactions: Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records.
• Facility Maintenance: Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere.

Requirements

• Availability: Ability to work weekends and holidays as needed, including occasional night shifts based on business demand.
• Mindset: A “can-do,” team-oriented attitude with a willingness to jump in where needed.
• Technical Skills: Proficiency with computer systems, POS software, and basic online communication tools.
• Communication Skills: Professional and courteous communication across all channels, including phone, email, video, and text.
• Adaptability: Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment.
• Reliability: Highly responsive, dependable, and committed to delivering a superior guest experience.
• Customer Service: Strong experience in customer service with the ability to empower, empathize, and engage with guests.
• Physical Requirements: Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift.
• Professionalism: Maintain a high standard of conduct and adhere to all company policies and procedures.

Preferred:

• New Build/Opening Team Experience: Familiarity with the unique demands and opportunities of opening a new property.
• Passion for the Outdoors: A genuine love for outdoor activities and sharing that passion with guests.
• TABC & Food Handler Certifications: Current certifications for alcohol and food handling compliance.

Benefits

The pay range for this role is $18-20 DOE

Onsite accommodation provided

The expected compensation range for this position is displayed in accordance with potentially applicable laws. The final agreed-upon compensation is based on a number of factors, including but not limited to: individual education, qualifications, prior work experience, and geographic work location. The total annual compensation package may consist of a base salary and bonus dependent upon position.
It is the policy of Outdoorsy Holdings, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities.

We continue to have our home and headquarters in Austin, Texas, but we have embraced a distributed model of working to reach the best talent in the United States and globally. While some roles may require proximity to our Austin office or one of our properties, roles based outside of our Austin office can sit in any of the following 21 US states: AR, AZ, CA, CO, FL, GA, IL, IN, MN, MO, MT, NV, OH, OK, SD, TN, TX, UT, VA, WA and WV. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.