Manager, Ecommerce

Casper (Casper.com) believes everyone should sleep better. The Sleep Company has a full portfolio of obsessively engineered sleep products—including mattresses, pillows, bedding, and furniture—designed in-house by the Company’s award-winning R&D team at Casper Labs. In addition to its e-commerce business, Casper has Sleep Shops across the United States and its products are available at a growing list of retailers.

We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.

• Monitor performance of site KPIs and provide actionable recommendations based on business trends. Partners closely with Analytics to refine daily/weekly/monthly/quarterly business reporting.
• Perform competitive analysis of key websites in the industry to inform promotional strategy, assortment strategy, visual merchandising strategy
• Owner of Shopify product catalog (Site Merch, Product Details, SKUs, etc.)
• Primary front end operational/implementation counterpart to site digital product & marketing team
• Site A/B testing operational counterpart with D&A and UX/UI designer
• Oversee landing page builds and new content creation in Shopify
• Responsible for all Site/page content swaps (copy, imagery, product info)
• Site/page merchandising
• Partner with tech and digital product on configuring capabilities built from the ecomm road map
• Oversee sitewide promo configurations and SEO optimizations on both casper.com and Casper Blog content
• Coordinate with Marketing, CRM, Supply Chain/Planning, Merchandising, and Customer Experience teams to ensure Ecommerce P&L goals are met and accurate product inventory is reflected onsite
• Proactively optimize conversion for Casper’s online assortment 
• Own and optimize casper.com SKU launch process, in partnership with Marketing, Creative, Digital Product, and Wholesale
• This is a hybrid role, requiring that you work 2 days per week (Tuesdays and Wednesdays) from our NYC office

• Minimum 5 years of experience in Ecommerce operations
• Bachelor’s Degree in Business, Economics, a related field, or equivalent experience
• Entrepreneurial problem solver with a solution-oriented mindset
• Strong quantitative and data skills, especially Excel
• Ability to quickly learn new systems and interest in new technologies
• Very high attention to detail and ability to pinpoint opportunities for improvement
• Experience in cross functional collaboration and alignment
• Ability to work independently, multi-task, and drive projects forward 
• Strong verbal and written communication skills

Targeted Annual Base Salary Range: $110,000-125,000 USD

Casper’s compensation philosophy ensures that the actual base salary is based on factors including but not limited to skills, education, experience, special training, time in position, and/or years of service.

We recognize that annual base salary is just one part of a total rewards package. In addition, we offer a comprehensive benefits package, wellbeing resources, and other perks including:

• Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)...
• Paid Time Off. We believe in the power of rest so take the time you need to recharge.
• Dream-worthy gifted products after tenure milestones!
• Employee Discount to use on whatever you like (with a few exceptions) and product discounts for friends and family!
• … and more!

If you dream about this stuff this job is probably right for you.  We look forward to learning more about you!

#LI-Hybrid