US Mobile

Senior Product Manager, Devices & eCommerce

Reposted 17 Days Ago

New York City, NY, USA

Hybrid

150K-180K Annually

Senior level

Internet of Things • Mobile • Other • Software

We’re on a mission to revolutionize connectivity. We're building the next-generation connectivity platform.

The Role

The Senior Product Manager will own the roadmap for Devices & Marketplace, driving initiatives across product development, marketing, and operations to enhance customer experiences and profitability.

Summary Generated by Built In

US Mobile is on a mission to revolutionize connectivity. Imagine a world where you can go into a single app and buy terabytes of data for every one of your devices: phone, wearables, smart devices, home broadband, and more. That’s the future that US Mobile is building: a software platform built truly for the 21st century and the age of 5G and beyond, with world-class engineering, best-in-class user experience, and features that will define the next generation of connectivity.

US Mobile is America’s first and only Super Carrier, allowing customers to access all three major mobile networks & switch seamlessly between them, anytime, anywhere, to get the best coverage possible. We’re now the #1 Phone Plan Provider on Consumer Reports and growing fast - including our team!

We’re looking for an experienced Product Manager to own and scale Devices & Marketplace at US Mobile. This currently includes phones, SIM cards, and other physical products, with plans to expand into new categories over time. They will also lead device-adjacent programs such as device protection plans, trade-ins, and upgrades. This is a highly cross-functional, execution-heavy role that works closely with growth, operations, logistics, and customer support.

You are a builder. You’re comfortable getting deep into the details with engineers, designers, and analysts, and just as comfortable zooming out to communicate clearly with leadership. When needed, you are willing to call customers, write copy, build mockups, analyze data, respond to support tickets, negotiate with partners, work through operational or legal constraints, and do whatever it takes to ship great products. Your role is to remove friction for the teams around you and ensure we deliver products that customers genuinely love. PMs here are not consensus-drivers or peacemakers. The job is not to collect opinions, it’s to deliver results. Great PMs at US Mobile find creative solutions, make decisions with imperfect information, and help their teams push through obstacles.

Key Responsibilties:

Own the roadmap, metrics, and execution for all device and marketplace initiatives.
Collaborate deeply with Engineering, Design, Growth, Customer Support, and Operations to deliver cohesive experiences.
Lead device-adjacent programs such as protection plans, trade-ins, financing, and upgrade offerings.
Partner closely with Growth and Marketing to design and launch device offers and experiments.
Drive conversion, revenue, and profitability through data-driven iteration and experimentation.
Build capabilities and integrations needed for logistics teams to manage inventory, fulfillment, and reverse logistics.

Qualifications:

5+ years of product management experience.
Strong generalist problem-solver who can identify and execute on high-impact opportunities.
Proven experience working closely with engineers to ship real products, not just write specs or manage people.
Experience in marketplace, e-commerce, or telecom products
Experience with physical products, logistics, or supply chain complexity.
Background in growth, experimentation, or revenue-focused product areas.
Bachelor’s degree in Computer Science, Engineering, or related technical field

Benefits:

Competitive salary; onsite Monday-Wednesday.
Gym reimbursement.
Free cellular service on the best network in the US.
Free lunch in NYC office & fully stocked kitchen.
Metrocard reimbursement.
Flexible working hours

Think You could be a good fit? Apply to learn more!

Top Skills

Data Analysis

Devices

E-Commerce

Logistics

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The Company

New York City, NY

131 Employees

Year Founded: 2014

What We Do

At US Mobile, we’re on a mission to revolutionize connectivity. We're building a next-generation connectivity platform to connect the next billion wireless devices onto nationwide 4G and 5G networks, including your phone, drone, car, watch, pet tracker, and everything in between. We’re accomplishing this by leveraging cutting-edge technology and forward-thinking UI design. Whether it’s with our free high-speed international roaming, customizable perks, AI-facilitated plan savings, customizable plans, or real-time dashboards, we’re building the industry’s most delightful user experience all backed by our excellent customer service. US Mobile’s 4G LTE network reaches more than 300 million Americans and includes international calling to over 200 countries and territories, but you will never hear from an operator at US Mobile. Our real, live Customer Support Representatives are available by phone or chat 24 hours a day, 7 days a week – to keep you connected, informed, and saving with US Mobile.