Manager - Digital Transformation and Innovation.Group Strategy and Transformation

We at MTN are a purpose and value-led organization. At MTN, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood and empowered to live an inspired life.

  
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA. 

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us! 

Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

Live Y’ello 

•    Lead with Care 
•    Can-do with Integrity 
•    Collaborate with Agility 
•    Serve with Respect 
•    Act with Inclusion 

MTN is entering a new phase in its lifecycle. With the launch of its new strategy, Ambition 2025, the business is furthering its evolution from “telco”, to “tech-co.” The sharp focus on operational and commercial excellence has become increasing critical for success during this evolution. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates. The Senior Manager must therefore ensure the success in her/his role in context of:
-    Rapidly changing ICT environment
-    The geographic complexity of MTN’s footprint across Africa and the Middle East
-    Driving growth through business intelligence and standardization to maximize business impact
-    Management of customer and supplier expectations 
-    Enhance MTN position as a leading network and system provider
-    Constant dynamics and local challenges in the economic, regulatory, and legal environments

Digital Transformation Program Delivery
•    Support definition of the workstream scope required to achieve a given set of program objectives. This will require the translation of program objectives and milestones into an actionable set of deliverables in consultation with the business unit subject matter experts
•    Create the plan to deliver the scope of defined workstreams
•    Collaborate with colleagues and supervisors to achieve buy-in for scope and plans developed from key stakeholders to secure the resources and funds to deliver with the support of the General
•    Work within and contribute to the governance framework of the program
•    Support or lead the delivery of a workstream from inception to handover to business units responsible to operationalise and take ownership, facilitate the required change management and capability building needed in the handover process
•    Identify and manage risks which will impact program or work stream delivery and communicate risks to all relevant stakeholders
•    Build subject matter expertise on workstream topics and be able to succinctly drive to and articulate key insights in a structured manner both verbally and in writing
•    Support the larger Strategy & Transformation team in developing and launching the blueprint for MTN’s enterprise innovation program/methodology leveraging industry best practices and Agile test-and-learn techniques to accelerate the organizations path toward launching successful innovations at scale
Agile education and adoption
•    Support the organization in embracing Digital Transformation and Agile as a culture shift:
•    Educate MTN employees across all levels and OpCos on the Agile methodology and oversee the development of Agile teams to ensure effective outcomes for the organization
•    Guide teams through the Agile implementation process and encourage all functions and leadership to embrace Agile principles and methods; leverage best-practices and 3rd-party insights as needed to support a phased Agile transformation of the enterprise
•    Drive collaboration with other MANCO and OpCo functions to strengthen adoption of Agile processes, principles and practices across all levels and departments in the organization,
•    Serve as an objective party to help navigate common roadblocks and pain points in the Agile adoption process
Contribute to enhancing MTN’s overall program execution capability
•    Contribute to the knowledge repository for cross functional and cross market knowledge share - compile and constantly refine the Digital Transformation “playbook”
•    Perform post-mortems of digital transformation projects and initiatives to enable continuous improvement
•    Improve and standardise the quality and effectiveness of relevant key projects’ performance management processes
•    Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
•    Implement and improve tools, processes and people management techniques to build the overall capacity to deliver, the ability to track progress and impact to manage risks
•    Serve as a subject matter expert on programs outside of one’s portfolio and share best practices learnt with other program leads and teams
•    Build a culture and capability of continuous improvement in the Digital Transformation team and in the organisation more broadly
Role Deliverables
•    Supporting the digital transformation strategy and planning, including initiative pipeline prioritization and delivery planning
•    Create and present Digital Transformation program status in various forums (incl. Group ExCo and other organisational and project governance forums)
•    Provide inputs to budget and financial planning for digital transformation initiatives at MANCO and in OpCos
•    Periodically assess and baseline digital maturity targets for MTN OpCos
•    Additional program related deliverables as required
Role Dependencies
•    Significant cross-team collaboration with Group and OpCo IT, Digital, Consumer, and Enterprise business groups
•    Ability to access and leverage best-in-class tools, models, methods, learnings, and insights in a contextually relevant manner for MTN
•    Inputs to high-level reports, direction and guidance from GM Strategy & Transformation
•    The morale, effectiveness and co-operation of all associated staff..

Education:

•    Minimum 4 Year Academic Degree in a technical or engineering discipline e.g. Computer Science, Electrical Engineering, etc.  
•    Masters or Post Grad Degree in (Engineering or Computer Science or Business Administration) would be ideal but not required
Experience:
•    Minimum of 3 years of relevant work experience delivering technical projects using Agile methodologies 
•    Consulting or Telco experience highly preferred
•    Proven ability to introduce and drive innovations in products, processes, or other high-value business functions/deliverables 
•    Work across diverse cultures and geographies
•    Strong understanding of digital sales platforms, CRM systems, and sales automation tools
•    Exposure to working in emerging markets and multicultural environments
Competencies:
•    Agile Scrum certification preferred but not required
•    Demonstration of strong technical aptitude, ability to build credibility with peer and senior technical executives
•    Very strong analytical and conceptual problem-solving abilities
•    Ability to work highly independently and collaborate with cross-functional teams
•    Resilience, strong solution mindset, 80-20 focus
•    Ability to build strong senior relationships across complex orgs
•    Creativity and tenacity are key