Manager, Customer Journey Communications

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Innovator. Entrepreneur. Able to see the big picture while working on the small details, manage multiple projects, and act as a subject matter expert. Did we just describe you? If so, consider joining the Digital Service & Customer Experience team at Spectrum.
At Spectrum, we keep more our customers connected across a 41-state footprint. Our Digital Service & CX team is at the front line of customer interaction. We define the holistic service experience across all touch points, especially digital self-service. Our dedication to a superior customer experience helps ensure we deliver the exceptional products and services Spectrum is known for.
BE PART OF THE CONNECTION
As a Manager of Customer Journey Communications, you will drive the execution of customer communications roadmap and various other enhancements aimed at providing transparency, reducing customer friction and improving customer satisfaction.
The team's focus is on sending the right message to the right customer at the right time.
You will be working closely with cross-functional stakeholders to design and delivery best-in-class customer communications. It is essential for you to be passionate about customers and how communications can help deliver excellent CX and outcomes.
WHAT OUR MANAGERS OF CUSTOMER JOURNEY COMMUNICATIONS ENJOY MOST

• Having a tangible impact on the lives of 30M+ customers
• Leveraging research, data, business cases, and customer behavior to drive decision making
• Partnering with the design team to create customer journey maps, wireframes/prototypes, and designs that articulate the vision
• Optimizing the customer experience based on key learnings, usability testing, and customer feedback

If you are an independent thinker, able to manage multiple projects while coordinating efforts across a variety of functional areas, and use an analytical approach to presenting recommendations and making decisions, this may be the role for you.
WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: Digital self-service/product development or equivalent customer experience design and implementation: 5 years or more; Working for companies with technology or software products: 1 year or more; Prior leadership experience: 3 years or more
• Education: Bachelor's degree (BA/BS) or equivalent experience
• Skills: In-depth understanding of software, web, and application technologies; in-depth knowledge of software development lifecycle and processes; project management
• Abilities: Read, write, speak, and understand English; understanding of the digital media environment; extensive knowledge of emerging digital trends and technologies; effective written and verbal communication skills
• Hybrid Schedule: Four in-office days weekly

CSU580 2025-60305 2025
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.