The Enterprise Digital Expe1oducts – Amex Mobile App, Americanexpress.com, Customer personalization, navigation and communication.
As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express services to life through our digital experiences.
We're looking for an experienced and dynamic Product Manager to join the Digital Financial Experiences team. The Product Manager will drive global development for digital experiences with millions of daily views, focusing on defining the roadmap and strategy for line and credit fraud risk integrations across our global web experience.
With an outcome-first approach our core goals include driving customer satisfaction, engagement, digital adoption, and revenue contribution. The card represents a customer’s relationship with American Express, and you will work to be the voice of that customer as you develop digital journeys that enable customers to manage that relationship online. This person will partner closely with a team of product managers, engineers, designers, analytics and effectively engage multiple stakeholders across the organization.
Our product managers are often at the center of it all, connecting the dots, driving the core vision and the day-to-day. If that fits your career vision, we'd love to hear from you.
ResponsibilitiesHow will you make an impact in this role?
- Define your product vision and your roadmap by working with leadership, key stakeholders, and partners
- Drive global development for experiences with millions of daily views, partnering closely with other web and mobile team members
- Work closely with technology teams to develop, test and deliver features and services
- Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria
- Communicate the vision of card management, its impact to marketing and other content, and the high-level business needs to leaders across the organization
- Lead prioritization and development efforts with scrum teams
- Embody design-thinking in your practice, including empathy and journey mapping, and UX research
- Leverage data and analytics (qualitative + quantitative) to drive informed decisions, experimentation and product strategy.
- Understand and apply new trends and competitive best practices into product roadmap and requirements
- Support development of appropriate tracking and reporting to determine product performance
- University degree in a related field required
- 2/3+ years of experience in Product Management/Development
- Proven track record with consumer-facing product(s) and a core product vision
- Experience with rapid and iterative software development methodologies
- A solid understanding of application architecture (e.g. web, native app, PWA, APIs etc)
- Knowledge of reporting/analytical applications, i.e. Adobe
- Experience with agile product development methodologies and tools (JIRA, Rally, LPM, etc.) a plus
- Impeccable communication skills, both on and offline
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- University degree in a related field
- 2/3+ years of experience in Product Management/Development
- Proven track record with consumer-facing products and core product vision
- Experience with rapid and iterative software development methodologies
- Solid understanding of application architecture (web, native app, PWA, APIs)
- Knowledge of reporting/analytical applications (e.g., Adobe)
- Experience with agile product development tools and methodologies (JIRA, Rally, LPM)
- Impeccable written and verbal communication skills
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Healthcare Strength — Pay is often viewed as attractive when combined with comprehensive health, dental, and vision coverage that supports day-to-day needs. The benefits package is also framed as especially helpful for those supporting dependents.
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Retirement Support — Retirement benefits are positioned as a meaningful part of total rewards through a 401(k) plan with company matching. Financial wellness services and coaching are also highlighted as strengthening longer-term financial security.
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Leave & Time Off Breadth — Paid time off is repeatedly characterized as generous and a valued component of the overall package. Time off and flexibility are presented as helping the total rewards feel more complete beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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