The eCRMS (Enterprise Customer Relationship Management Solutions) team sits within ICRST and supports the GCS and ICS iterative delivery teams’ sales tooling and deal-flow platforms, built primarily on Salesforce, ensuring the sales organization has the day-to-day product capabilities it needs to run the business. This team partners closely with Sales Always On and Business Health engineering teams and eCRMS product managers across the GCS and ICS sales domains to keep the platform healthy and continuously improving.
The Senior Manager, Digital Product Management will own the day-to-day business health of the GCS and ICS Salesforce platform, driving product enhancements that impact sales tooling and deal flow from initial change request through to a deployed, tested solution. This is a high-agency individual contributor role with no direct reports, responsible for keeping many concurrent issues moving in parallel across product, engineering, and business stakeholders.
ResponsibilitiesOwn the end-to-end process of taking a business-submitted Change Request from intake through aligned business requirements, a solution agreement with Engineering and Product, agile development, and a tested, deployed solution that meets the original business purpose.
Partner directly with Product Managers, Engineering, and Sales (business) stakeholders to gather and align on business requirements, then bring Engineering and Product together to compile a comprehensive solution agreement.
Once a solution is approved, break down the PM-authored feature into stories and work with assigned TPMs to slot the work across available engineering teams for an upcoming sprint.
Serve as the accountable owner for advancing Change Requests to their next stage and ultimately into build with the iterative delivery engineering teams.
Manage multiple concurrent issues and initiatives simultaneously, with strong project management skill to keep many workstreams progressing at once without dropping details.
- Influence outcomes through building and maintaining strong working relationships across Sales Always On and Business Health engineering teams and eCRMS product managers in the GCS and ICS sales space
10+ Years of experience.
Strong Salesforce platform knowledge strongly preferred.
Prior experience owning or managing an internal user-facing platform is a plus.
Demonstrated ability to work across multiple teams and issues at once, with strong organizational and project management skills to advance several initiatives simultaneously.
Experience partnering with Technical Program Managers (TPMs) and Engineering to translate approved solutions into sprint-ready stories.
Comfortable operating in an agile software development environment, from requirements through deployment.
Strong communication skills; able to work effectively with Product, Engineering, and Sales business stakeholders at all levels.
- People management experience is a nice to have but not required. This is a high agency individual contributor role with no direct reports who will work across multiple delivery teams and stakeholders.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Skills Required
- 10+ years of experience
- Strong Salesforce platform knowledge
- Experience owning or managing an internal user-facing platform
- Strong organizational and project management skills to manage multiple teams, issues, and initiatives simultaneously
- Experience partnering with Technical Program Managers and Engineering to translate approved solutions into sprint-ready stories
- Experience working in an agile software development environment from requirements through deployment
- Strong communication skills with Product, Engineering, and Sales stakeholders at all levels
- People management experience
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Strong & Reliable Incentives — Bonuses are often viewed as strong and materially boost total compensation when combined with benefits. Company-performance bonuses are highlighted as a recurring strength.
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Leave & Time Off Breadth — Paid time off and paid leave are frequently highlighted as strengths within the total rewards package. These policies support work-life balance and contribute meaningfully to overall satisfaction.
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Retirement Support — Retirement benefits are frequently mentioned as a positive component of the package. These offerings add tangible value beyond base salary.
American Express Insights
What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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