Manager, Digital Platform Engineering

ABOUT US
At HUB International, we are a team of entrepreneurs. We believe in empowering our clients, and we do so by protecting businesses and individuals in our local communities. We help businesses evaluate their risks and develop solutions tailored to their needs. We believe in empowering our employees. As a global firm, we offer employees resources in both technology and industry expertise, but we still maintain the local flavor of our offices. Our structure enables our teams to maintain their own unique, regional culture while leveraging support and resources from our corporate centers of excellence.

HUB is the 5th largest global insurance and employee benefits broker, providing a boundaryless array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 17,000 employees in more than 550 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions.

Seeking a FinTech role within one of the top five largest insurance brokers? This pivotal role is at the forefront of transformational initiatives delivering a fresh perspective on insurance. Join our enthusiastic, entrepreneurial, and collaborative team, relentlessly focused on hitting goals, while delivering creative product offerings and technology solutions to our customers and partners.

Job Overview – Manager, Digital Platform Engineering

HUB International is rapidly expanding our digital product offerings and technology solutions and is seeking a motivated leader to head our Digital Platform Engineering team. In this role, you will be responsible for leading the teams focused on Cloud Engineering and Operations for HUB’s expanding portfolio of Digital products, ensuring the availability and performance of mission-critical infrastructure and applications hosted within a cloud environment.

Our ideal candidate can demonstrate a track record of partnering with business and technology leaders to design, develop, and manage cloud infrastructures supporting digital products and solutions. You will collaborate closely with Product Owners and Designers, Solutions Architects, Application Development Managers, ITSM/Tooling and DevOps Teams, Agile Scrum and Program Management Teams, Internal Business Partners, Security and Compliance Teams, and the broader IT organization to deliver and maintain digital insurance products that our customers love.

The successful candidate has a strong talent for designing, developing, integrating, and supporting cloud-based infrastructures for digital products. This leader will oversee all aspects of Cloud Engineering and Operations, including requirements definition, design, deployment, integration, and operations support for HUB’s suite of digital properties, leveraging each product's capabilities and best practices in support of HUB’s long-term digital strategy. You will develop and promote the team’s capabilities and practices across HUB’s IT and Business teams, expanding their reach, impact, and capacity as needed to consistently execute their responsibilities and achieve their goals in a timely and quality manner.

This leader will oversee all Cloud Engineering and Operations, including application and database administration, monitoring and alerting, production scheduling, release management, incident management, change management, and communications for the cloud-based infrastructures supporting HUB’s digital properties.

The Manager, Digital Platform Engineering will be a natural leader with a strong talent for developing high-performing teams and a proven ability to plan, design, deploy, and maintain cloud infrastructure for strategic digital platforms, ensuring consistent performance and timely support. This leader consistently builds strong working relationships with business and technology partners, communicates effectively across all levels of the organization, welcomes challenges, and always drives for the best business outcome. This leader thrives in a matrixed and virtual environment and excels at leading and supporting teammates, internal stakeholders, contractors, and managed service partners.

In This Role, You’ll Get To:

• Lead and manage the Digital Platform Engineering team, focused on maintaining the availability and performance of HUB’s mission-critical suite of applications that are hosted within a cloud environment,
• Oversee the design, development, integration, availability, and performance of the company's digital platform engineering and operations frameworks, including policies, standards, guidelines, and tools. Ensure the frameworks promote consistency, repeatability, supportability, and scale, and enable the automation, orchestration, and monitoring of the products, applications, and supporting infrastructure throughout their lifecycle,
• Understand the needs and challenges of the Business, Marketing, and Technical teams and devise solutions that advance their business and technical goals. Collaborate with product owners, design teams, technical leads, and other stakeholders to identify business, technical, and operational requirements. Review technical specifications from clients and vendors to confirm the adequacy, accuracy, and functionality of proposed solutions,
• Ensure that the digital platforms align with the company's strategic goals and customer needs. Practice continuous improvement in standards, processes, designs, and tooling,
• Partner with development teams to ensure that solutions are designed with customer user experience, scale/performance, and operability in mind,
• Work closely with security and compliance teams to ensure that digital platforms adhere to corporate policies, address vulnerabilities, and align with industry standards,
• In concert with the DevOps manager, ensure operational practices provide a DevOps-enabled foundation that utilizes tools and processes to identify application issues rapidly and ensures ongoing production availability.
• Lead integration efforts to connect the digital platform(s) to various systems and services. Identify potential technical issues and assist in engineering possible solutions,
• Define performance benchmarks and develop and manage key performance indicators (KPIs) for environmental, application, and operational performance that align with business and program objectives,
• In concert with the ITSM/Tooling manager, monitor systems and application performance and system resource utilization to ensure the performance and reliability of mission-critical applications. Recommend strategies to address potential technical issues and to optimize availability and scalability,
• Be available 24/7 for any critical system issues that require immediate resolution, providing leadership and direction to a multi-disciplinary IT team, and lead service-restoration efforts during critical outages,
• Perform root-cause analysis for service interruption and establish preventive measures, mitigations, or needed changes,
• Evaluate cloud applications, infrastructure, and associated costs at regular intervals. Recommend changes, upgrades, or improvements to support the scaling of HUB’s digital platform and continued realization of HUB’s product goals,
• Lead “Technical Archeology” efforts (Platform and System Decomposition) to determine the digital platform needs to integrate with legacy, acquired, or new systems and services. Assist with application stack and systems decomposition research,
• Engage with management regularly with reports on project status, activities, and achievements,
• Direct and mentor a team of professionals, fostering an environment of growth and development. Promote a culture of customer obsession, inclusion, agility, and learning within the team,
• Lead, manage, and motivate multiple internal and third-party resources, creating a collaborative environment across the business teams, IT, and vendors. Provide the organizational and technical leadership to plan and achieve project and operational goals, while holding internal and third-party resources accountable for their commitments and deliverables,
• Maintain current knowledge of relevant technology, bringing forth ideas for modernization and improvement.

We want someone who has:

• A strong understanding of business and technology with an established track record for successfully planning, leading, delivering, and managing complex digital platforms and solutions of varied scope, size, and end-user impacts.
• Demonstrated ability to collaborate and communicate proficiently (both verbally and in writing) with internal and external teams, across all layers of the organization, including virtual team members across multiple time zones,
• Passion for delivering value to business partners and end-users, with a customer-centric mindset that anticipates business needs and responds positively to feedback. Consultative skills with the ability to interpret and define technical requirements and solutions, while making recommendations to manage foreseen and unforeseen impacts to strategic programs and product offerings,

• Extensive experience in system design and integration. Thorough knowledge of layered systems architectures and layered solutions and designs. Expertise in analyzing and documenting large-scale distributed systems,
• 10+ Years of experience with programming languages (PowerShell, python, shell scripting),
• Extensive experience with TCP/IP, DNS, CDN, HTTP, WAF, OAuth, SAML,
• 5+ years of experience with Azure infrastructure and O365 services and technology,
• 3+ years of experience with AWS infrastructure as a service,
• Google infrastructure as a service experience is a plus,
• 5+ years of experience with cloud service, infrastructure orchestration, and automation tooling (Azure Runbooks, CloudFormation, Terraform, etc.)
• Ability to lead and motivate others, demonstrating empathy, adaptability, and knowledge of personality types, with a desire to help teammates succeed. Proficiency and propensity for servant leadership, facilitation, situational awareness, problem-solving, prioritization, conflict resolution, team empowerment, and transparency,
• Experience managing executive and business stakeholders, with strong presentation skills, ability to adjust the message to the audience, and explain complex concepts in easily understood ways,
• Highly organized, with considerable experience in agile, hybrid-agile, and plan-driven software delivery methodologies, and ITSM,
• Successfully held vendors accountable for delivery,
• Familiarity with Bitbucket, Git, Azure DevOps, Jira, Confluence, Miro, SharePoint, and Microsoft Office tools,
• Insurance background is a plus,
• Desire to learn.

Education and Qualifications:

• Required Experience: 5-7 years of relevant experience
• Required Education: Bachelor’s Degree (4-year degree) in technology or equivalent work experience
• Required Travel: Up to 10%
• Full-Time

• Exempt

Although this is a hybrid Chicago position, we will consider remote candidates.

JOIN OUR TEAM
Do you believe in the power of innovation, collaboration, and transformation? Do you thrive in a supportive and client focused work environment? Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization? When you join HUB, you will be part of a community of learners and doers focused on helping our leaders maximize the potential of their employees.

Department Information Technology

Required Experience: 5-7 years of relevant experienceRequired Travel: Negligible

Required Education: Bachelor's degree (4-year degree)

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .

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