Manager, Digital Insights and Technology

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Are you a good match?
The ideal candidate for this role will have 5+ years of professional experience in Luxury eCommerce/Digital; Master's degree (MBA, Data Analytics, or related) preferred.  You will have a proven track record in insights or data analysis roles, preferably within e-commerce or online marketplaces. You will be able to leverage web analytics tools, including GA4 to track digital performance, measure customer behavior and generate insights that optimize online customer journeys in a luxury retail environment. The ideal candidate will have strong experience building dashboards and reports using BI tools (Power BI, Looker, Qlik Sense, or Tableau); Strong proficiency in SQL for data extraction, transformation, and manipulation; Working knowledge of Python or R for statistical analysis and data processing; Experience with light ETL work extracting, transforming, and loading data from multiple sources; Experience using AI tools for analytics, automation, or insight generation (e.g., generative AI, Copilot, or AI features within BI platforms). You will have a strategic mindset and have the ability to connect data insights to broader business strategies and make recommendations that drive meaningful outcomes. Experience working with sales, operations, or customer data, retail, logistics, or contact center data is a plus

What are we expecting from you?
We are seeking an innovative, strategic, and analytically minded Manager to join our Digital Analytics & Insights team. This is not a traditional analytics role, we are looking for a dreamer and a doer who is not afraid to experiment, challenge the status quo, and bring fresh ideas to life.
This role is designed to be the right hand to the Senior Manager, owning the data analysis, reporting, insight generation, and AI-enhanced analytics that drive business decisions in a fast-paced luxury retail environment.
If you are someone who looks at data and sees opportunity, not just numbers, who asks "what if?" and then figures out "how“ , we want to talk to you.

In this role, you will:
 

• Partner with business leaders to understand their questions and translate them into analytical requirements

• Extract, clean, and analyze large datasets using SQL and Python

• Build and maintain dashboards and reports in Power BI, Google Looker, or Qlik Sense that provide real-time visibility into business performance

• Proactively identify trends, risks, and opportunities delivering insights before stakeholders ask for them

• Reduce ad-hoc data requests by creating self-service reporting solutions

• Leverage AI tools (e.g., generative AI, Copilot, or embedded AI features in BI platforms) to accelerate data analysis, automate repetitive tasks, and generate first-pass insights

• Use AI to summarize complex datasets, identify patterns, and suggest hypotheses for deeper investigation

• Partner with the Senior Manager to pilot new AI capabilities (e.g., Ambition AI, SharePoint Agents) that enhance team productivity and insight generation

• Ensure AI-generated insights are validated, accurate, and aligned with business context

• Build and maintain simple ETL processes to extract data from source systems

• Perform data transformation and cleansing to ensure accuracy and consistency

• Work with the Senior Manager to define data models that support reporting needs

• Serve as the primary data partner to other online retail teams (CRC, Operations, Web Experience and CRM)

• Translate complex data into clear, compelling narratives and recommendations for non-technical audiences

• Present findings to mid-level and senior leadership with confidence and clarity

• Regularly track and monitor online retail performance, web traffic and contact center traffic. Provide insights on trends and actionable to improve KPIs

• Work with Van Cleef & Arpels HQ and Richemont partners to maintain established data governance policies and procedures and to understand the entire data lifecycle

• Support with adhoc data and AI related projects.

More than a role…we recruit for a career!
By joining Van Cleef and Arpels, you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how as well as trainings about our creations.
The recruitment process:
Please submit an application on-line. If your profile matches our search criteria, you will be contacted by the Talent Acquisition team for an interview. The recruitment process will consist of several interviews at various levels of the organization. Applicants must have valid work authorization for employment in the USA. Salary will be negotiated based on skills and prior work experience.
Richemont offers a generous compensation and benefits package for eligible employees.
We Offer:
Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.