About the role:
Cloud Delivery Engineering (CDE) is transforming into a best-in-class cloud-ready organization optimized for our modern cloud solutions. We’re doubling down on quality and process, and ramping up our automation capabilities, to deliver the highly scalable, reliable, secure and performant platform that will delight our customers.
As a DevOps Manager, you will lead a team of system engineers responsible for public cloud environments as well as co-located datacenters as we finish our migration efforts to the public cloud. You’ll focus on quality and process, and advance our automation and engineering capabilities, to deliver the highly scalable, reliable, secure and performant applications that will delight our customers. You’ll relentlessly pursue opportunities to advance our operational
effectiveness and increase customer satisfaction.
What you’ll be doing:
Cultivate a diverse, high-performing team that develops, recognizes and retains the best people and challenges them to advance their technical and engineering skills to meet the demands of rapidly evolving technologies and to transition from co-location to cloud-based applications
Oversee the implementation of automation projects to ensure consistency with design decisions, standards, and best practices, utilizing experience building a cloud operating model and container strategy with cloud services including IaaS, PaaS, SaaS, Docker & Kubernetes, etc.
Manage Incident response and resolution processes to minimize downtime and ensure service reliability
Prepare and present reports on team performance, project status and operational metrics to leadership
Establish and maintain best practices for security, performance and scaling infrastructure in production environments
Provide technical guidance and leadership to team developing and maintaining automation using languages like powershell, python and ansible to streamline system administration
Collaborate with CyberSecurity to implement necessary safeguards to protect the infrastructure from unauthorized access, threats and vulnerabilities
Facilitate effective communication within and outside of the team
Participate in budget planning and management for resources, evaluating new technologies and solutions to improve efficiency
Keep abreast of emerging technologies and industry trends, applying this knowledge to enhance organizational practices
Monitor infrastructure and analyze performance metrics to identify areas for improvement
Continuous and effective performance management of the team
What we'll want you to have:
10+ years of experience as an engineer with a strong technical background managing systems and infrastructure
5+ years of experience in a managerial or leadership role managing cloud infrastructure.
In-depth knowledge of cloud platforms such as Microsoft Azure and AWS
Hands-on DevOps experience building out the infrastructure for and installing the tooling for an enterprise software development lifecycle as well as writing/constructing all necessary scripts, build/deploy jobs & workflows
Experience with infrastructure as code (IaC) tools such as Terraform and CloudFormation
Experience working with large and geographically distributed teams preferred
Excellent leadership and interpersonal skills to work effectively within team members and key stakeholders
Strong ability to mentor, coach and drive professional development within the team.
Able to work flexible hours as required by business priorities; Available on a 24x7x365 basis when needed for production impacting incidents or key customer events
Exposure to and experience in using AI to automate and maintain production environments strongly preferred
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Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
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The starting base pay is $133,700.00 to $173,800.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.Benefits Include:
Medical, dental, and vision insurance
Remote-first workforce
401(k) program with employer match
Flexible paid time off
Generous Parental Leave
Volunteer for vacation
Opportunities to connect to build community and belonging
Pet insurance, legal and identity protection
Tuition reimbursement program
Top Skills
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As
the leading software provider exclusively dedicated to powering social impact, Blackbaud
expands what is possible across the nonprofit and education sectors, at companies committed to
social responsibility, and for individual change makers. Built specifically for fundraising,
nonprofit financial management, digital giving, grantmaking, corporate social responsibility and
education management, Blackbaud’s essential software accelerates impact through unmatched
expertise and powerful data intelligence. Millions of people across more than 100 countries
connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that
creates a better, more connected
world.
When nonprofits, social impact
teams, schools and individual
change-makers have powerful and
effective foundational infrastructure,
they transform our communities and
our world.
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