We are TouchWorks!!  We are an EMR development organization that was started over 20 years ago.  Our “sweet spot” in the market is medium-to-large, multi-specialty physician practices (50+ physicians) seeing hundreds of patients per day.  We are rolling out our new, web-based solution to our customers over the next year.  At the same time, we are accelerating the evolution of our software engineering practices, tooling and architecture to build the solutions needed for the next 20 years.

Overview

Manages the Development team resources across one or more product lines to ensure that software development Programs are adequately staffed and ensure that targets for the Development and Maintenance and quality of products are achieved. This can include leading quality, test, or documentation efforts.

Focused on scope required for project, program, or initiative and as required by line management or Program. Budgetary responsibilities for headcount, cost control, capital, expenses, etc. may also exist and vary based on department, location requirements, etc.

This is a remote role in the US.

Responsibilities

• Resource forecasting and allocation of software engineers, quality engineers, and/or scrum masters across several development programs for new product development.
• Defining, leading, and auditing progress with development process and quality initiatives, as appropriate to project and product need.
• Ownership of standards-based compliance or process improvement efforts, as required by Programs and as appropriate to project and product need.
• Participation-in and well-planned implementation-of established global software quality improvement initiatives and processes, leveraging ROI, adherence to standards, and timely, measurable results,
• Establishing and cultivating collaborative, effective relationships with global counterparts to ensure adequate resource allocation to projects and maximum efficiency.
• Regular use/reporting of metrics for resource allocation, software defects, productivity, and efficiency.
• Establishment of performance goals for all team members.
• Leveraging effective, clear, timely communication via all available written and verbal forms and in a global context as appropriate for the initiatives and locations involved.
• Ensuring commitments and progress to schedules remain clear, reasonable, and proactively monitored.
• Ensuring communication and status forums/formats make optimal use of time and effect, draw attention to important matters, and are effective mediums for managing initiatives and teams.
• Identify and recruit internal/external talents to ensure effective mix of competencies.
• Induct new joiners in order to quickly maximize performance.
• Set and communicate team/individual objectives and KPI to inspire individuals to achieve high performance.
• Allocate workload to fully utilize every employee’s talent and growth potential.
• Implement development plans and coach for individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre performance on a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate on company news and team progress against business plan
• Create and foster team spirit.
• Effectively and proactively lead team in the global, multi-site context as/if required.
• Able to collaborate with teams and clients during client escalations.

Qualifications

Academic and Professional Qualifications:

• Bachelor's Degree in a relevant Program of study, or equivalent business/technical experience

Experience:

• 8+ years relevant work experience; 2-3 years at the Expert level or equivalent experience as a software engineer or developer; 3-4 years’ experience writing full stack web applications is preferred.
• Experience with C#, JavaScript, HTML, SQL, T-SQL.
• 2-4 years relevant leadership experience.
• It is essential that a person at this level proactively maintain awareness of management strategies, development methodology and standards for team operations, and improve project, product, or process quality.

Travel Requirements:

• May require some travel (

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards