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Team Overview
At TransUnion, we strive to build an environment where our associates are in the driver's seat of their professional development while having access to support along the way. We encourage everyone to pursue their passions and take ownership of their careers. With the support of colleagues and mentors, our associates are given the tools and opportunities needed to grow and succeed. Regardless of title, every associate has the opportunity to learn, contribute, and make a meaningful impact every day.Come be a part of our team. You'll work with great people, pioneering products, and cutting-edge technology. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Role OverviewWe are seeking a highly skilled Database & Infrastructure Engineer to support and maintain mission-critical database and application environments. This role is responsible for database administration, system administration, performance tuning, capacity planning, security management, and infrastructure support across Linux, Windows, and cloud platforms. The successful candidate will work closely with application development, support, network, and infrastructure teams to ensure the stability, availability, and security of enterprise systems.
Key Responsibilities
- Administer and maintain enterprise database platforms including SQL Server, Oracle, PostgreSQL, Informix, MySQL, and other relational database management systems.
- Install, configure, patch, monitor, and optimize database and application environments to ensure high availability and performance.
- Perform database sizing, design reviews, performance tuning, capacity planning, and database reorganization activities.
- Maintain Windows and Linux server infrastructure supporting business-critical applications.
- Monitor and respond to security incidents, system alerts, and operational issues in accordance with established procedures.
- Perform regular system and database patching to maintain compliance with information security requirements.
- Support and maintain application servers and middleware technologies including JBoss, Tomcat, Apache, and related platforms.
- Maintain and support virtualization environments, including VMware and cloud-based infrastructure.
- Collaborate with application support and development teams to ensure systems are configured and maintained effectively.
- Evaluate, test, and implement new technologies, tools, and infrastructure solutions.
- Support backup, recovery, disaster recovery, and annual business continuity planning (BCP) testing activities.
- Create and maintain technical documentation, operating procedures, and system configurations.
- Manage and resolve incidents, service requests, and change requests through ticketing systems such as Remedy.
- Build, maintain, and monitor production services, ensuring system reliability and operational excellence.
- Support batch processing environments and scheduled reporting systems.
- Work closely with network and infrastructure teams to ensure compatibility and performance across integrated environments.
- Participate in on-call support and 24/7 support rotations as required.
Required Knowledge And Experiences
- Bachelor's degree in Information Technology, Computer Science, or a related discipline.
- Minimum 5 years of hands-on Database Administration experience.
- Minimum 5 years of Linux/Unix system administration experience.
- Strong knowledge of database technologies including Oracle, SQL Server, PostgreSQL, Informix, MySQL, and similar platforms.
- Experience administering both Linux/Unix and Windows environments.
- Hands-on experience with database performance tuning, capacity planning, database design, and troubleshooting.
- Experience installing and supporting enterprise software such as Red Hat, Oracle, DB2, Informix, Apache, JBoss, and Tomcat.
- Knowledge of Linux scripting and automation practices.
- Experience with virtualization technologies, particularly VMware.
- Working knowledge of server infrastructure, networking, SAN storage, cloud platforms (e.g., AWS), and enterprise IT environments.
- Familiarity with configuration management and automation tools.
- Experience with load balancing technologies, firewalls, and network security concepts.
- Proficiency with system monitoring and management tools such as Splunk, NGINX, HAProxy, iptables, and related technologies.
- Strong analytical and troubleshooting skills with the ability to work independently.
- Ability to manage multiple priorities while maintaining service quality and operational stability.
- Strong understanding of Change Management processes and controls.
- Excellent written and verbal communication skills in English and Cantonese.
- Knowledge of Software Development Life Cycle (SDLC), Agile methodologies, and DevOps practices.
- Professional certifications in Oracle, SQL Server, Linux, AWS, PostgreSQL, or related technologies.
- Experience supporting large-scale production environments and mission-critical applications.
- Exposure to containerization technologies such as Docker and modern cloud architectures.
- Experience working in highly regulated or security-focused environments.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion's Internal Job Title:
Consultant, Infrastructure Engineering and ProvisioningSkills Required
- Degree in Information Technology, Computer Science, or a related discipline
- At least 5 years of hands-on database administration experience, including sizing, design, tuning, reorganization, capacity planning, and problem analysis
- At least 5 years of Linux or Unix systems administration experience
- Strong database administration knowledge, including Informix, Oracle, SQL Server, MySQL, PostgreSQL, or similar systems
- Experience administering Unix/Linux and Windows systems, preferably in virtualized environments
- Experience installing, configuring, and maintaining Red Hat, JBoss, Tomcat, Apache, Oracle, DB2, Informix, or similar services
- Familiarity with Linux scripting languages
- Experience with virtualization technologies such as VMware
- Knowledge of servers, networking, SAN storage, relational databases, and cloud platforms such as AWS
- Proficiency in spoken and written English and Cantonese
- Availability to provide 24/7 roster-based support
- Knowledge of change management processes and procedures
- Leadership capability to drive results
- Strong knowledge of configuration management tools
- Familiarity with load balancing and firewalls
- Proficiency with system management tools such as iptables, HAProxy, NGINX, and Splunk
- Ability to build and monitor services on production servers
- Excellent written and verbal communication skills
- Ability to work independently and understand business priorities
- Knowledge of software development methodologies, SDLC, and Agile frameworks
- Oracle, SQL, Linux, or AWS certification
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — The package includes day-one medical coverage with multiple plan options, HSA/FSA, dental, vision, disability resources, and robust mental-health support (therapy, coaching, EAP).
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Parental & Family Support — Offerings include 12 weeks of paid parental leave with a gradual return, adoption and caregiver assistance, dependent-care FSA, Care@Work, and recognition for inclusive family benefits such as subsidized childcare and fertility reimbursement.
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Leave & Time Off Breadth — Flexible time off, 10 paid holidays, two global wellness days, and paid volunteer time indicate a broad time-off program.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
