Your Opportunity
Chewy is seeking a highly skilled and experienced Manager, Data Science to join our growing Customer Care Data organization! In this role, you will lead a team of Data Scientists and Machine Learning Engineers. You will collaborate with multi-functional partners to build, develop, and deploy machine learning and data-driven solutions that improve customer and agent experiences. You will guide projects from experimentation to production, bridging advanced analytics with scalable engineering, to deliver measurable business impact. This is a hands-on leadership role dedicated to technical depth, innovation, and execution excellence.
What You'll Do
- Lead the design and implementation of scalable, reliable machine learning and AI solutions that empower Chewy's Customer Care teams.
- Partner with engineering, product, operations and enterprise teams to identify high-impact use cases and translate business needs into technical solutions.
- Lead all aspects of the full data science lifecycle, from data acquisition and feature engineering to model development, deployment, and performance monitoring.
- Implement best practices in experimentation, model validation, and continuous improvement, ensuring rigor and reproducibility.
- Ensure models are operationalized through strong MLOps practices, including CI/CD pipelines, versioning, and automated retraining and data quality and governance standards are maintained across all projects.
- Mentor and develop Data Scientists & Machine Learning Engineers, fostering technical excellence, scalable thinking, and innovation within the team.
- Guide project prioritization and resource allocation, balancing long-term innovation with near-term business needs.
- Communicate findings and recommendations to senior leaders through compelling narratives and data visualizations that drive strategic decisions.
- Stay ahead of emerging ML and AI techniques, particularly in NLP, LLMs, and generative AI, and evaluate their applicability to Chewy's business context.
What You'll Need
- Master's degree (or Ph.D.) in Data Science, Computer Science, Statistics, or a related field.
- 5+ years of experience in data science or applied machine learning, including at least 2 years leading technical teams.
- Strong programming skills in Python or R, with experience in data manipulation and ML libraries (e.g., scikit-learn, TensorFlow, PyTorch).
- Solid understanding of machine learning algorithms, statistical modeling, experimental design and MLOps.
- Hands-on exposure to LLMs and advanced NLP techniques, including fine-tuning, prompt optimization, and generative AI.
- Experience with SQL and data engineering concepts; familiarity with cloud platforms (AWS, GCP, or Azure).
- Familiarity with big data and analytics technologies (e.g., Spark, dbt, Iceberg, Redshift, Athena).
- Experience with data visualization tools (e.g., Tableau, Streamlit, Plotly).
- Proven ability to translate complex analytical outcomes into actionable business insights.
- Excellent communication and stakeholder management skills, with the ability to align technical work to strategic objectives.
Nice to Have
- Knowledge of graph-based modeling, optimization, or recommendation systems.
- Previous experience in retail or e-commerce environments.
The base salary range for this role is $137,500 - $225,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
