Ibotta is seeking an experienced people leader to manage our Training and Quality Assurance functions within Customer Operations. This role oversees a team of trainers and QA specialists — it does not deliver training directly, but sets the strategy, standards, and conditions for the team to execute at a high level.
The ideal candidate has a track record of stepping into growing and scaling training environments and rebuilding them into cohesive, stakeholder-aligned programs. They know how to manage competing training functions serving distinct audiences, and they're fluent in modern learning technology including AI-enabled tools.
This position is located in Denver, Colorado as a hybrid position requiring 3 days in office (Tuesday, Wednesday, and Thursday). Candidates must live in the United States.
Not based in Denver? We will offer a relocation bonus to help make your move to the Mile High City a smooth one.
What You'll Do
Own the overall training and quality strategy for Customer Operations, ensuring programs serve multiple audience types including Care agents and Business Operations Associates
Lead, coach, and develop a team of trainers and QA analysts — setting clear expectations, observing execution, and closing performance gaps
Evaluate the current QA program and implement a roadmap for improvement — including standardizing scoring criteria, increasing efficiency through automation, and ensuring quality data directly informs training decisions.
Assess the current state of training programs, identify gaps, and drive a structured refresh that meets the needs of all key stakeholders
Re-establish readiness benchmarks and nesting exit criteria that ensure trainees are production-ready before graduation
Build and govern a library of on-demand and async training content to reduce dependency on live-only delivery
Use quality data and new hire performance metrics to identify training gaps and deploy targeted interventions
Partner cross-functionally with Operations, Content & Communications, Workforce Management, Revenue, Engineering and other teams to anticipate training needs and deliver on time
Champion AI and automation tools to modernize content creation, assessments, and training delivery
Manage the training calendar and communicate capacity constraints proactively to stakeholders
What We're Looking For
3+ years of people management experience in a training or L&D function, preferably within a customer care or business operations environment
Demonstrated experience leading training programs that serve multiple, distinct audience types with competing priorities
Proven ability to evaluate a dynamic training environment with significant room to shape and scale
Hands-on experience with virtual, on-demand, and hybrid training delivery models
Familiarity with Workday Learning, Articulate Rise, or similar LMS/eLearning authoring platforms
Demonstrated ability to assess an existing quality assurance program, identify gaps in process, consistency, and tooling, and implement improvements that drive measurable outcomes — including automation of manual QA workflows where possible.
Experience leveraging AI tools in learning content development or training operations
Strong stakeholder management skills — able to translate business requests into structured plans and set realistic expectations
Proficiency with Google Suite and Microsoft Office applications
Excellent written and verbal communication skills
Strong problem-solving abilities with capacity to see the bigger picture
Advanced time management skills with ability to shift priorities quickly
Experience improving training satisfaction metrics
Additional Details:
This position is located in Denver, CO and includes competitive pay, flexible time off, benefits package (including medical, dental, vision), Employee Stock Purchase Program, and 401k match. Denver office perks include paid parking, snacks, and occasional meals.
Total compensation range: $65,000-$75,000. Equity is granted in addition to the overall compensation package. This compensation range is specific to the United States labor market and may be adjusted based on actual experience.
Ibotta is an Equal Opportunity Employer. Ibotta’s employment decisions are made without regard of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.Applicants must be currently authorized to work in the United States on a full-time basis.
Applicants are accepted until the position is filled.
For the security of our employees and the business, all employees are responsible for the secure handling of data in accordance with our security policies, identifying and reporting phishing attempts, as well as reporting security incidents to the proper channels.
Recruiting Agency Notice
Ibotta does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to any Ibotta employees.
Skills Required
- 3+ years of people management experience in a training or L&D function
- Experience leading training programs serving multiple, distinct audience types
- Proven ability to evaluate and scale dynamic training environments
- Hands-on experience with virtual, on-demand, and hybrid training delivery models
- Familiarity with Workday Learning, Articulate Rise, or similar LMS/eLearning authoring platforms
- Experience assessing QA programs, standardizing processes, and implementing improvements including automation of manual QA workflows
- Experience leveraging AI tools in learning content development or training operations
- Strong stakeholder management skills and ability to translate business requests into structured plans
- Proficiency with Google Suite and Microsoft Office applications
- Excellent written and verbal communication skills
- Advanced time management skills with ability to shift priorities quickly
- Experience improving training satisfaction metrics
- Located in the United States and able to work hybrid in Denver, CO (3 days in office)
- Currently authorized to work in the United States full-time
What the Team is Saying
Ibotta Compensation & Benefits Highlights
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Healthcare Strength — Medical, dental, and vision coverage are provided to full‑time employees, and healthcare is often characterized as solid. Mental health access via an Employee Assistance Program further strengthens the health offering.
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Leave & Time Off Breadth — Flexible/unlimited time off is available and generally seen as usable, with additional touches like earlier summer closures noted in some materials. Usage norms can differ by team, but the program provides broad flexibility.
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Parental & Family Support — Paid parental leave and a fertility benefit are highlighted (e.g., maternity and bonding leave durations and a lifetime fertility allowance), with added childcare support via a partner program. These offerings extend beyond standard leave to family‑building needs.
Ibotta Insights
What We Do
Ibotta (NYSE: IBTA) is a leading performance marketing platform allowing brands to deliver digital promotions to over 200 million consumers through a network of publishers called the Ibotta Performance Network (IPN). The IPN allows marketers to influence what people buy, and where and how often they shop – all while paying only when their campaigns directly result in a sale. American shoppers have earned over $1.8 billion through the IPN since 2012. The largest tech IPO in history to come out of Colorado, Ibotta is headquartered in Denver, and is continually listed as a top place to work by The Denver Post and Inc. Magazine.
Why Work With Us
We help people in a very tangible way – we pay them. The more we give back, the more we earn. We don’t have to choose between doing good and doing well. Our company goals keep us on track as we build a highly profitable business that maximizes a positive impact on the world around us.
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Ibotta Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ibotta empowers our employees to achieve our mission and values from anywhere within the continental U.S. with our flexible hybrid work schedule.
