We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
In this role, you are primarily responsible for uncovering and synthesizing customer attitudes and perceptions related to various aspects of the retail pharmacy business. You may also be responsible for ‘owning’ insights for specific parts of the business and customer (ex. Immunizations, OTC medication, etc.)
You will work with business partners to understand objectives and context. Then, you will help plan actionable, insightful, timely, and cost-effective studies to uncover the relevant customer truths, and partner with research suppliers to execute the work. Learning plans may include a variety of methodologies and data sources (e.g., custom quant surveys, AI-Powered Synthetic Research (Agentic Twins), focus groups, ongoing trackers, syndicated data synthesis, reviewing historical documents, etc.). Upon completion of research, you will synthesize the insights into concise summaries and actionable story.
Responsibilities:
- Collaboratively develop research plans to address needs of project and brand teams with input from supervisor. Successful research project management; development of and adherence to timelines and cost targets.
- Use your understanding of the pharmacy consumer to actively participate in multifunctional team discussions and initiatives, identifying opportunities for teams to act on those insights and reduce the risk of business decision making.
- Coordinate multiple external suppliers on design alternatives, executional conflicts, and analytical options, and provide actionable results and effective business judgment and decisions.
- Identify and promote innovative market research processes or opportunities in new research methodologies, resource allocations (time, money), and effective research plan problem solving.
- Seek to learn and master new consumer research methodologies from outside suppliers, from Senior Manager, and from research consultants. Participate in collaborative problem solving.
Required Qualifications
- 5+ years of experience helping to design, plan, analyze and execute successful qualitative and/or quantitative customer research across a variety of methodologies that meets business partner objectives.
- Demonstration of strong analytical skills and ability to balance priorities and efforts across multiple projects at once.
Preferred Qualifications
- Related experience in Retail, Pharmacy or CPG industry
- Be proactive and a self-starter when approaching your work
- Have a high attention to detail
- Have strong project management skills
- Be comfortable with a fast-paced, deadline-oriented environment
- Be adaptive to real-time change in strategy and scope, and able to pivot accordingly
- Have strong written and verbal communication skills
Education
Bachelor’s degree or equivalent (HS Diploma and 4 years of experience) required.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$54,300.00 - $159,120.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Skills Required
- 5+ years designing, planning, analyzing, and executing qualitative and/or quantitative customer research across varied methodologies
- Strong analytical skills
- Bachelor's degree or equivalent, including a high school diploma with 4 years of experience
- Related experience in retail, pharmacy, or CPG
- Proactive and self-starting approach
- High attention to detail
- Strong project management skills
- Comfort working in a fast-paced, deadline-oriented environment
- Adaptability to changes in strategy and scope
- Strong written and verbal communication skills
CVS Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CVS Health and has not been reviewed or approved by CVS Health.
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Healthcare Strength — Health coverage includes medical, dental, and vision with HSA-eligible options, free preventive care, virtual care, and access to MinuteClinic services. Mental-health resources such as counseling support are emphasized, and coverage is often considered solid for full-time colleagues.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% after one year and an Employee Stock Purchase Plan are consistently highlighted in Total Rewards materials. Feedback suggests retirement programs are a meaningful strength within the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing offerings include up to 20 no-cost counseling sessions per issue, backup care, tuition assistance, and substantial in-store discounts, alongside broader wellness tools. These everyday perks expand value beyond base pay and can be especially meaningful for full-time schedules.
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What We Do
CVS Health is the leading health solutions company that delivers care in ways no one else can. We reach people in more ways and improve the health of communities across America through our local presence, digital channels and our nearly 300,000 dedicated colleagues – including more than 40,000 physicians, pharmacists, nurses and nurse practitioners. Wherever and whenever people need us, we help them with their health – whether that’s managing chronic diseases, staying compliant with their medications, or accessing affordable health and wellness services in the most convenient ways. We help people navigate the health care system – and their personal health care – by improving access, lowering costs and being a trusted partner for every meaningful moment of health. And we do it all with heart, each and every day.
