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Our mission is to create a modern work experience that empowers organizations to be remarkable.
The Role
Lead customer expansion and retention across Israel and Eastern Europe by managing Account and Renewal Managers, owning NRR and ARR growth, improving forecasting and pipeline health, and applying MEDDPICC, Clari, Salesforce, and AI-driven sales strategies. The role focuses on coaching teams, increasing deal volume and velocity, reducing churn, and partnering with Customer Success, Product, and Marketing to deliver customer outcomes and sustainable commercial growth.
Summary Generated by Built In
About Us
HiBob is transforming how modern companies manage their people and operations, bringing HR, Finance, managers, and employees together in one AI-powered system designed for the realities of today’s world of work. From people management and engagement to workforce planning and business insights, Bob helps organizations operate more efficiently, make smarter decisions, and build stronger cultures at scale. Today, more than 5,000 companies worldwide choose HiBob to power their people operations.
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
As the Manager of Customer Growth, IL, you will own the long-term commercial success and partnership value for HiBob’s existing customers across Israel and Eastern Europe. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimization with the strategic "hunt" for new expansion opportunities, all while implementing data-driven strategies for sustainable, profitable growth.
Job requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
Job responsibilities
Benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive Total Reward offer including:
Financial & Equity Incentives 💰
HiBob is transforming how modern companies manage their people and operations, bringing HR, Finance, managers, and employees together in one AI-powered system designed for the realities of today’s world of work. From people management and engagement to workforce planning and business insights, Bob helps organizations operate more efficiently, make smarter decisions, and build stronger cultures at scale. Today, more than 5,000 companies worldwide choose HiBob to power their people operations.
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
As the Manager of Customer Growth, IL, you will own the long-term commercial success and partnership value for HiBob’s existing customers across Israel and Eastern Europe. You are responsible for leading and developing a dedicated team of Account Managers and Renewal Managers focused on expanding HiBob's product footprint and delivering world-class retention rates. This is a critical leadership role that requires balancing the immediate need for renewal optimization with the strategic "hunt" for new expansion opportunities, all while implementing data-driven strategies for sustainable, profitable growth.
Job requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience, or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.
- 4+ years of progressive SaaS Sales / Account Management experience with consistent attainment, specifically growing a portfolio of diverse customer accounts in the IL / Eastern EU region.
- 3+ Proven experience managing a Sales / Account Management team with a successful impact on growth & retention target attainment.
- Required experience of at least 2 years with the MEDDPICC sales methodology.
- Required experience utilizing Clari for forecasting, pipeline inspection, and revenue intelligence, in addition to strong proficiency with Salesforce and other sales technologies.
- Demonstrated experience with creating and driving adoption of AI-driven tools (e.g., chat GPT, GPT Agents, Notebook, Clari, Gong Engage, Outreach, LinkedIn Sales Navigator) to enhance prospecting, qualification, and scalable outreach.
- Expertise in driving sales through value-led selling and product bundling strategies.
- Solid understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment.
- Excellent communication skills with the ability to present to and engage with GTM executives.
- A Bachelor's Degree in Business, Economics, or a related field is typically advised.
Job responsibilities
- Lead for Expansion and Retention: Own Net Revenue Retention (NRR) and ARR growth across all customer segments in the IL/Eastern EU region.
- Drive Strategic Scalability: Evolve HiBob’s commercial model with AI-driven insights and innovative sales strategies that accelerate deal volume, size, and velocity.
- Elevate Team Performance: Build, coach, and empower a high-performing team with a “Hunt and Harvest” mindset, operational excellence, and alignment to the HiBob Leadership Code.
- Ensure Operational Rigor: Maintain forecasting accuracy and pipeline health through Salesforce and Clari, ensuring consistent execution of the MEDDPICC framework.
- Collaborate Cross-Functionally: Partner with Customer Success, Product, and Marketing to align on customer outcomes, reduce churn, and unlock new growth opportunities.
Benefits
HiBob is a village filled with amazing people and we’re especially proud of that. It’s a place where Bobbers can be themselves. We’re about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you’ll receive competitive Total Reward offer including:
Financial & Equity Incentives 💰
- Equity Plan: Participation in the Company Share Options Plan
- Social Contributions and Keren Hishtalmut
- Employee Referral Program: $2,500 for each successful hire
- Wolt Benefit (meal card): ₪1,000 per month
- Private Health Insurance: Comprehensive premium medical coverage
- Sick Leave: Full payment from the first day of illness
- Wellness Benefits: Annual Headspace subscription and dedicated wellness programs
- Preventive Screening: Health screenings for employees aged 40+
- Paid Time Off: Competitive paid time off policy
- HiBaby: 3 weeks of additional fully paid bounding time for new parents
- Bob Balance Days: 4 additional company-wide "long weekend" days (one per quarter)
- Social Impact: 2 paid days per year for volunteering and social contribution
- Work from Anywhere: Temporary remote work option for up to 2 months (available after 6 months of tenure).
- Birthday Day Off: Enjoy a day off during your birthday month
- Hybrid Model: A flexible balance between office and home-based work
- Home Office Allowance: One-time stipend to ensure an ergonomic and productive home setup
- Transportation: Monthly travel allowance or parking arrangements
- Pet-Friendly: Dog-friendly office environment to support a stress-free workplace
- Social Events: Regular team-building and company-wide events, both local and global
- Professional Growth: A culture built on precision, performance, and ambitious career scaling
Skills Required
- 4+ years of progressive SaaS sales or account management experience with consistent attainment and portfolio growth in Israel or Eastern Europe
- 3+ years of experience managing a Sales or Account Management team with successful growth and retention results
- At least 2 years of experience using the MEDDPICC sales methodology
- Experience using Clari for forecasting, pipeline inspection, and revenue intelligence
- Strong proficiency with Salesforce and other sales technologies
- Experience creating and driving adoption of AI-driven sales tools
- Expertise in value-led selling and product bundling strategies
- Strong understanding of sales cycles, forecasting, and pipeline management in a high-growth SaaS environment
- Excellent communication skills, including presenting to and engaging with go-to-market executives
- Bachelor's degree in Business, Economics, or a related field
HiBob Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as strong, with employee‑only medical, dental, and vision often 100% subsidized in the U.S., day‑one eligibility, and $0‑cost plan options. Employer‑verified listings also cite mental‑health support and a wide selection of plans.
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Retirement Support — Retirement support includes a 401(k) with a company match available from day one and immediate vesting. This provides a clear savings foundation alongside core benefits.
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Leave & Time Off Breadth — Time‑off offerings commonly include ~18–20 days of PTO, a birthday day, 12 U.S. holidays, volunteer days, and quarterly “Bob Balance Days.” These extras signal an emphasis on periodic recharge in addition to standard leave.
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The Company
What We Do
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Huel, What3words, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people.
Why Work With Us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.
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HiBob Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We love collaborating and connecting with our team members in person and we hope you do too. Our team spends 2-3 days per week in our NYC office.
Typical time on-site:
2 days a week
