Manager, Cloud Operations

Druva is the leading provider of data security solutions, empowering customers to secure and recover their data from all threats. The Druva Data Security Cloud is a fully managed SaaS solution offering air-gapped and immutable data protection across cloud, on-premises, and edge environments. By centralizing data protection, Druva enhances traditional security measures and enables faster incident response, effective cyber remediation, and robust data governance. Trusted by nearly 7,500 customers, including 75 of the Fortune 500, Druva safeguards business data in an increasingly interconnected world. Visit druva.com and follow us on LinkedIn, X and Facebook.

Role Overview

As Manager – Cloud Operations, you will play a key role in managing Druva’s cloud infrastructure and operational excellence across a large-scale SaaS environment. You will lead a team of engineers responsible for cloud infrastructure stability, performance, observability, cost management, and operational automation. This role requires a hands-on technical leader with strong AWS experience, who can drive improvements, enforce best practices, and ensure service availability in a 24x7 environment..

Key Responsibilities:

Team Management:

• 8 – 10  years of experience in Cloud Operations, including at least 2+ years in a people management role.
• Provide technical guidance and support to engineers, ensuring they deliver their best work
• Represent and lead the team in cross-functional discussions and remove obstacles to productivity
• Hire, coach, and retain high-performing  talent.

Technical Strategy and Execution:

• Drive automation efforts to reduce manual intervention, improve system reliability, and enhance operational efficiency.
• Ensure compliance with security protocols and industry standards
• Collaborate with DevOps teams for continuous improvement of the SRE team across. 
• Advocate for cost-efficiency methodologies while maintaining system performance.

System Reliability and Performance:

• Conduct periodic reviews of the system performance and Red flag application breaches for adherence to  SLOs to devise deployment strategies.
• Ensure the availability, security and scalability of systems through proactive monitoring and incident management.
• Oversee incident response processes, root cause analysis and post-mortem reviews to bring visibility to Druva's cloud availability and performance.

Collaboration:

• Work with engineering teams for effective deployment of SaaS services to prod. 
• Conduct cross functional meetings with RHD owners to apprise the of deployment quality.

COGS: 

• Ensure reservation posture adherence.
• Report COGS anomalies via automated detection tools and in-house alerts.
• Conduct thorough analysis of Unit costs and report anomalies and customer behavior trends aligning with Cost anomalies.

Security and Compliance:

• Conduct periodic schedule of validations for ensuring adherence to compliance. 
• Collaborate with security teams to devise quarterly execution strategies for delivering security roadmap goals.
• Respond to critical security alerts.