Manager, Cloud Operations, Network

| Atlanta, GA, USA
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At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

So, what’s the role all about?

As a Cloud Network Manager, you will be responsible for leading and managing a team of Network Engineers in the implementation, administration, and support of CEA’s network devices (switches, routers, firewalls, load balancers, WAF, VPN concentrators, taps, and other network equipment). We are looking for a self-starter with good communication skills who is looking for a challenging role as an infrastructure network team manager, delivering the latest technologies in a fast-paced environment.  

How will you make an impact?  

  • Managing datacenter operations
    • Circuit installs and decommissions
    • Moves/Adds/Changes of network equipment
  • Working with procurement on third-party hardware/software renewals and purchasing
  • Managing network engineering team
    • Onboarding/Offboarding
    • Performance management 
    • On-Call Scheduling
    • Time off management
  • Managing problem escalations
  • Coordinating and running network team meetings
  • Upkeeping network monitoring systems (e.g. PRTG, NodePing, Science Logic, etc.)
  • Ensuring adequate Network configuration backups 
  • Ensuring tickets and projects are assigned and on track
  • Monitoring email and chat communication channels
  • Participating in the CAB and IT Service Request approval process
  • Conducting quarterly IT team presentations to review team accomplishments
  • Monitoring the network team ticket queue and ensure tickets are assigned
  • Filling in for team members as needed for hands-on technical work
  • Providing guidance on implementation, administration, monitoring, and support for routers, switches, firewalls, load balancers, F5 ASM, and other network appliances as well as 3rd party tools (PRTG, ScienceLogic, SolarWinds/CatTools, IPAM) 
  • Collaborating with senior engineers and customers on the design, configuration, and deployment of WAN and site-to-site VPN solutions between the hosted data center and peering sites 
  • Troubleshooting network LAN/WAN performance and/or connectivity issues 

Have you got what it takes?

  • Bachelor’s degree in Computer Science, or equivalent experience preferred
  • 5+ years of hands-on work experience as a network engineer
  • 1+ years as a manager. 
  • Understanding of TCP/IP network fundamentals and common protocols such as FTP, SSH, SMTP, HTTP, HTTPS
  • Router/BGP and switch configuration experience 
  • Firewall deployment and administration experience 
  • Experience with VPN technologies. Both site-to-site and remote client VPN tunnels 
  • Demonstrated proficiency with troubleshooting and problem solving
  • Detail-oriented and possess strong customer service and communication skills 
  • Excellent problem-solving, analytical, written, and communication skills
  • Motivation to continuously learn and expand professional skill set in a rapidly evolving environment
  • Strong leadership skills with the ability to mentor and develop a team of network professionals

You will have an advantage if you also have:

  • Industry standard certifications: CCNA, CCNP, NSE, ITIL, etc. 
  • Experience with Cisco ACI, Cisco Nexus, Cisco IOS, Cisco ASA/Firepower, Fortinet FortiGate, Palo Alto Firewalls, Arista EOS, Gigamon GigaVUE, F5 LTM, F5 ASM
  • Proficiency with packet capture and analysis tools 
  • Experience with scripting language competency using Python 
  • Familiarity with emerging network technologies including VPC, Kubernetes, NFV, SDN 


What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!



At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 4106
Reporting into:
Director, Cloud Operations
Role Type: Manager

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

More Information on NICE
NICE operates in the Analytics industry. The company is located in Hoboken, NJ. NICE was founded in 1986. It has 10130 total employees. To see all 209 open jobs at NICE, click here.
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