Manager, Clinical Applications & Systems

Strategic Leadership 

• Lead, mentor, and develop a team of Clinical Application Analysts and Specialists. 

• Establish departmental goals, performance expectations, and professional development plans. 

• Manage staffing, scheduling, workload prioritization, and budget responsibilities. 

• Foster a culture of collaboration, accountability, innovation, and continuous improvement. 

Clinical Applications Management 

• Oversee the implementation, maintenance, enhancement, and support of clinical applications including Electronic Health Records (EHR), Laboratory Information Systems (LIS), Radiology Information Systems (RIS), Pharmacy systems, and other clinical technologies. 

• Develop and maintain application roadmaps aligned with organizational strategy. 

• Ensure system availability, performance, and reliability. 

• Coordinate application upgrades, patches, testing, and releases. 

• Manage application lifecycle planning and vendor relationships. 

Project Leadership 

• Lead cross-functional implementation and optimization projects. 

• Coordinate project timelines, resource allocation, risk mitigation, and stakeholder communication. 

• Ensure projects are completed on time and within budget. 

• Participate in organizational strategic planning initiatives involving clinical technology. 

Clinical Workflow Optimization 

• Partner with physicians, nurses, ancillary departments, and operational leaders to improve workflows through technology. 

• Analyze clinical processes and recommend application enhancements. 

• Promote the adoption of evidence-based workflows and standardized documentation. 

Compliance & Quality 

• Ensure clinical applications comply with regulatory requirements including HIPAA, CMS, Joint Commission, and applicable state and federal regulations. 

• Support cybersecurity initiatives related to clinical systems. 

• Develop policies, procedures, and documentation for application governance. 

• Participate in audits, disaster recovery planning, and business continuity efforts. 

Vendor & Relationship Management 

• Serve as primary contact for clinical application vendors. 

• Manage vendor performance, contracts, issue resolution, and service level agreements. 

• Evaluate new technologies and software solutions. 

• Coordinate third-party integrations with enterprise systems. 

Training & Change Management  

• Support organizational change management initiatives. 

• Collaborate with education teams to develop user training programs. 

• Ensure effective communication regarding system changes and upgrades. 

• Promote end-user engagement and satisfaction. 

Reporting and Analytics 

• Monitor application performance metrics and key performance indicators. 

• Prepare reports for executive leadership regarding application utilization, support metrics, and project status. 

• Utilize data to identify improvement opportunities and measure outcomes. 

Experience 

• Bachelor's degree in healthcare administration, information technology, computer science, nursing informatics, or related fields. 

• 5-7 years of progressive leadership experience in healthcare technology, clinical systems, or interoperability, with at least 3 years managing enterprise healthcare technology teams. 

• Experience with healthcare interoperability standards and integration architectures including HL7, FHIR, CCD/CCDA, and API-based integration. 

• Demonstrated experience leading large-scale clinical technology implementations, optimizations, and interoperability initiatives. 

• Strong understanding of clinical workflows, healthcare operations, and regulatory compliance requirements. 

• Proven experience managing vendor relationships and enterprise technology contracts with cost and performance discipline. 

• Track record of leading cross-functional transformation initiatives in complex, multi-entity healthcare environments. 

Preferred Experience & Certifications 

• Advanced degree in health informatics, healthcare administration, information technology, or equivalent. 

• PMP, CPHIMS, or CHDA certification. 

• Experience with multi-entity or integrated delivery network clinical systems governance. 

Technical Fluency 

• Demonstrated technical fluency in healthcare information systems, including application architecture, interfaces, databases, and system integrations. 

• Working knowledge of interoperability standards such as HL7, FHIR, DICOM, CCD/C-CDA, and interface engines. 

• Understanding Active Directory, identity and access management, single sign-on (SSO), role-based security, and user provisioning. 

• Familiarity with SQL, reporting tools, dashboards, and data analytics to support operational and clinical decision-making. 

• Knowledge of cloud-based and on-premises application environments, virtualization, and infrastructure dependencies affecting clinical applications. 

• Understanding of IT service management (ITIL), change management, release management, and incident/problem management processes. 

• Ability to interpret technical documentation, logs, and system performance metrics to facilitate troubleshooting and root cause analysis. 

• Working knowledge of APIs, web services, and application integration methodologies. 

• Understanding of cybersecurity principles, vulnerability management, disaster recovery, business continuity, and HIPAA security requirements. 

• Ability to communicate concepts effectively to clinicians, executives, vendors, and IT professionals. 

• Experience evaluating emerging healthcare technologies, including artificial intelligence, clinical decision support, workflow automation, and digital health solutions, for operational and clinical value 

Skills & Competencies 

• Strong analytical and problem-solving abilities with a proactive, solution-oriented approach 

• Ability to assess risks, prioritize competing demands, and make sound operational and technical decisions 

• Commitment to enterprise security, compliance, and governance as foundational disciplines. 

• Ability to lead through analysts and specialists, building organizational capability across clinical applications 

• Commitment to innovation, continuous learning, and operational excellence.