Manager Business Process Excellence

Main Purpose:Puma Processing Services LLP (PEPS) established in Year 2018, represents Puma Energy’s first captive offshoring unit and is based in Mumbai, India with over 200 employees. PEPS provides the Puma Group a key advantage of centralising its core competency in services at one location and allows the group the ability to scale size to increase volumes in key areas. PEPS manages mid office and back office activities for Puma Businesses across all its business verticals like Retail, B2B, Aviation, and also enabling functions like IT & Corporate. It serves the countries which are a part of the Africa Continent, Middle East and Asia Pacific and further extends the support to the Puma Group in Geneva for its core activities.
Main Purpose
 You will be part of a team with the goal of streamlining processes across the organisation globally
 In every organisation, processes are at the core of structure and efficiency. The team remit is to define, develop, optimize and document optimal processes within the whole organisation.
 Utilize operational improvement levers to achieve cost effectiveness & customer experience impact
 Be a trusted and independent advisor to the Business
 Upskilling and empowering our people to independently solve problems using LEAN frameworks for the benefit of our clients.
 Help craft and drive the strategy and execution of the LEAN & Automation programmeKnowledge Skills and Abilities, Key Responsibilities:

Key Responsibilities         

• Your role will be to partner with senior leaders across Puma Energy to drive end-to-end process transformation, putting efficiency at the centre of the process
• Through the application of Lean tools and techniques, you will identify major pain points, investigate their root causes and provide solutions that eliminate, simplify & automate the business process
• Collaborating with Puma Energy’s IT leadership– you will bring & expand best-of-breed intelligent automation and robotics solutions that augment processes improved through LEAN methodologies.
• You will be an Independent & objective advisor to the Business, upskilling and empowering our people to independently solve problems for the benefit of our clients and the organisation.
• You will also be responsible for developing & reporting and monitoring quality metrics of the processes
• You will be responsible for end to end (idea to delivery) of the project including preparation/approving requirement documents , working with solution architects, project managing & ensuring seamless business change
• Retail POS understanding & Loyalty understanding is a good skill to posses
• Support UATs with test cases. Ensure Post Go-Live Stability

Key Cultural Fit   

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
• You are comfortable with ambiguity & strive to break complex challenges into smaller bit sized problems
• You have a passion for emerging tech & trends, and are always on the lookout for “what’s new”
• You are naturally analytical & are adept at systems thinking
• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders
• You can work across organisational boundaries & hierarchies.
• You get things done irrespective of the role

Work Experience: 

• 6-8 years of overall experience in leading multinationals;  Part of consulting environment for 3+ years, experience as a Business Analyst will be an add on
• Understands the complexity of managing a multi-process operation set up. This could be captive or non-captive

Skills:  

• Desired (Not Mandatory): Certified LEAN & Six Sigma certifications, Project Management (PMP)
• Great with Data analysis & creating a compelling pitch using data & presentation skills
• Proven ability to act as a bridge between the business and development team, translating business concepts into requirements that are implementable
• CXO level stakeholder mgmt. experience is a plus
• Knowledge or prior experience of tools such as Xceptor Data Hub/RPA are a plus.
• Understanding of any computer language is a good to have
• Strong verbal communication skills
• Strong academic background, logical thinking, precise understanding and clear articulation

Competencies:  

• Ability to operate at both conceptual and working levels
• An eye for detail and an extremely hands-on working style
• Strong interpersonal and influencing skills
• Ability to think strategically and translate strategy into action plans
• Proven verbal and written communication skills, presentation skills, team working skills and ethical standards
• Ability to deliver results

Languages:

• Fluency in verbal and written English mandatory

Reporting Structure          

• Head of Business Process Transformation

Equal Opportunity Employer

We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

Key Relationships and Department Overview:

• Internal –  Managers across various departments, Senior Management, Head of Departments in other regional hubs of Puma Energy
• External – External Consultants