Manager, Business Intelligence (Salesforce Administration) (Remote)

Who We AreJoin a team that puts its People First! As a member of First American’s family of companies, Data & Analytics is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry’s largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree®, FraudGuard®, RegsData™, TaxSource™ and ACI®. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We DoRole Overview:
This role leads the Salesforce.com Administration function and oversees the Business Intelligence (BI), reporting strategy, and CRM development initiatives within First American Data & Analytics. The position collaborates closely with management to define business metrics, prioritize data and reporting needs, and deliver analytics and CRM solutions that support informed decision‑making and operational efficiency.

How You’ll Contribute

• Lead the design and delivery of dashboards, reporting tools, data pipelines, and self-service analytics solutions across Data & Analytics lines of business
• Plan, prioritize, and manage team initiatives to deliver scalable, technology-driven reporting and analytics solutions
• Serve as a subject matter expert and collaborate with business and technical partners to translate data into actionable insights
• Advise stakeholders through strategic and technical analysis to identify trends, risks, and opportunities
• Ensure reporting standards, governance, and best practices align with enterprise strategy
• Build strong cross-functional relationships to drive efficiency and focus on high-impact initiatives
• Partner with channel leaders to define, refine, and prioritize reporting, data, and CRM requirements
• Manage a team of Salesforce.com certified administrators

What You’ll Bring

• Bachelor’s degree or equivalent combination of education and relevant experience
• 5–7 years of experience in business intelligence, analytics, or reporting
• 3–5 years of experience leading or managing teams
• Proven experience delivering complex reporting and analytics initiatives
• Salesforce certification preferred
• Project Management experience desired, related certification a plus
• Experience in the real estate or title industry a plus

Knowledge & Skills

• Strong analytical, strategic, and problem-solving skills
• Solid business and financial acumen, with the ability to translate data into measurable outcomes
• Experience leading complex projects from planning through execution
• Effective leadership skills, including communicating vision, developing talent, and driving change
• Strong communication and stakeholder management skills
• Working knowledge of BI tools, databases, and reporting systems
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word
• Familiarity with HubSpot, Outreach, and Oracle helpful
• Commitment to ethics, compliance, data governance, and security standards

Scope & Impact

• Influences investment and prioritization decisions related to reporting technologies, business metrics, and CRM development
• Oversees day-to-day operations of the BI and reporting function & team
• Addresses complex business challenges through multi-source data analysis and market insights
• Accountable for delivering initiatives aligned to enterprise priorities, timelines, and quality standards

Pay Range: $126,350-$149,886 Annually
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.