Job Summary
Reporting to the Director of Connectivity Service, Product Development, the Manager, B2B Broadband Services will define, develop, evolve, and deliver new products and features for Altice USA's Broadband products portfolio. The Manager is responsible for driving the development and ongoing life-cycle support for Altice Broadband solutions and associated services (e.g., security services and wireless back-up).
Responsibilities
- Develop and refine the B2B Broadband roadmap, aligning it with the company's overall strategic goals.
- Define product vision, goals, and KPIs to guide product development efforts.
- Drive a matrix organization, that partners with business-oriented product partners, as well as cross functional technical resources, including product managers, engineers, designers, and other relevant roles.
- Oversee the end-to-end product development process, from idea generation to launch, ensuring products are delivered on time and within budget.
- Work closely with cross-functional teams, including sales, marketing, and customer support, to gather input and ensure product-market fit.
- Prioritize features, enhancements, and bug fixes based on market demand and customer feedback.
- Manage the entire product lifecycle, including product launch, maintenance, and eventual retirement or replacement.
- Continuously monitor product performance and customer satisfaction, making data-driven decisions for improvements.
- Ensure that product development activities align with revenue and profitability targets.
- Effectively communicate Broadband product strategies, updates, and performance metrics to executive leadership, stakeholders, and the broader organization.
- Collaborate with sales and marketing teams to create go-to-market strategies and sales enablement materials.
- Stay informed about industry regulations and compliance requirements relevant to B2B Broadband products and services.
- Conduct trials based on customer requirements and develop products in collaboration with the entire technology organization.
- Stay up to date with emerging technologies and industry trends to identify opportunities for innovation and product differentiation.
- Define and drive opportunities to enhance the customer experience, including evolution of Portals and the use of automation or AI/ML in the delivery and support of their products.
Qualifications
- Bachelor's degree; MS or MBA preferred.
- Five to seven years' experience successfully managing high profile cross-functional products for major Telecommunication company.
- Minimum five years' experience in a product development and/or product operations role
- Knowledge of IP Protocols, Access Technologies (FTTH, Cable, FWA)
- Experience with broadband/cable background and heavily regulated B2B environment.
- Extensive experience with engineering and technical architecture for B2B Connectivity solutions
- Proven experience with technical product management and product development
- P&L knowledge with a strong track record of growth and accomplishments/achievements
- Proven ability to collaborate across organizations.
- Analytical thinker who uses data to drive decisions and balances both short- and long-term needs of customers.
- Robust understanding of consumer behavior and experience using different channels to engage
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Top Skills
What the Team is Saying
What We Do
We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.
We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.
New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.
Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.
Why Work With Us
Optimum is part of a family of brands under Altice USA covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!
Gallery
Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
