Job Summary
Reporting to the VP of Technical Product Management and Development, the Manager, Technical Product Management, Frontline Tools will define, develop, evolve, and deliver cutting edge Field Tech and Tech Support Agent tools. The Manager is responsible for driving the development and ongoing life-cycle support for Altice's emerging OneTech mobile app and OneAgent-TSR desktop tools, in addition to driving the back end that serves them.
Responsibilities
- Develop and refine Altice's emerging, new Technician and Sales Agents tools, its concept, and relevant roadmap, aligning it with the company's overall strategic goals.
- Leads effective brainstorming and strategic conversations
- Drives multi-scrum priorities, discovery and return on investments
- Identifies opportunities that arise from new technologies
- Establishes and gains acceptance of product roadmaps and backlog priorities
- Go to expert for our technical frontline employees' tools
- Writes clear thought leadership and workflow documents
- Connects work to company objectives during interactions with co-workers
- Drive a matrix organization, that partners with business-oriented product partners, as well as cross functional
- Work closely with cross-functional teams, including Field (tech) Ops and sales, to gather input and ensure product-market fit.
- Prioritize features, enhancements, and bug fixes based on demand and user feedback.
- Proactively solves problems with other scrums/functions, and avoids unnecessary conflict
- Continuously monitor tool performance and end-user satisfaction, making data-driven decisions for improvements.
Qualifications
- Bachelor's degree; MS or MBA preferred.
- Five to seven years' experience successfully managing high profile cross-functional products for major Telecommunication company.
- Minimum five years' experience in a product development and/or product operations role
- Experience in Field Operations and/or Sales is desired
- Strong experience with engineering and technical architecture for B2B solutions
- Proven experience with technical product management and product development
- P&L knowledge with a strong track record of growth and accomplishments/achievements
- Proven ability to collaborate across organizations.
- Analytical thinker who uses data to drive decisions and balances both short- and long-term needs of customers.
- Robust understanding of customer behavior and experience using different channels to engage
- Knowledge of Jira and Confluence
Nearest Major Market: Long Island
Nearest Secondary Market: New York CIty
Top Skills
What the Team is Saying
What We Do
We are a top broadband communications video services provider in the US utilizing the latest technology. We serve nearly 5 million residential and business customers across 21 states with an advanced portfolio of connectivity services, including Optimum Fiber Internet, Optimum TV and Optimum Mobile.
We also operate Optimum Media, an advanced advertising and data business, which provides audience-based, multiscreen advertising solutions to local, regional, and national businesses and clients, as well as hyper-local and international news networks through its News 12 and i24NEWS brands.
New to our portfolio is Juice Media. Juice is an emerging outcome focused, omni-channel customer acquisition platform.
Central to how our company operates is the idea of reinvention - fearless reinvention. And to meet the needs of our customers, we have built a company and team that is equipped to deliver on the Optimum promise and one that is reflective of the many diverse communities we serve. Optimum employees are driven, innovative, and know how to lean in and use their voices to challenge ideas and celebrate one another, understanding how they, as individuals, impact the greater team and our customers for the better.
Why Work With Us
Optimum is part of a family of brands under Altice USA covering the telecommunications, news, media and advertising spaces. There is overlap across all of our businesses and some roles offer the opportunity to support multiple brands!
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Optimum Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
