The Role
Supports major-account sales representatives by preparing quotes and proposals, obtaining vendor pricing, processing orders and documentation, managing Salesforce opportunities and reports, responding to customer inquiries, and identifying upsell or cross-sell opportunities. The role also maintains product knowledge, supports other inside-sales staff, attends customer events, and works a permanent night-shift schedule, including potential weekends and holidays.
Summary Generated by Built In
SUMMARY
The Major Account Sales Assistant role responsible for accurate, timely and quality
transactions of all products and solutions to company’s Sales Representatives that
contribute to a high level of client satisfaction.
JOB RESPONSIBILITIES
• Assist Major Account Sales Representatives by performing sales support
activities including product inquiry, preparing quotes, proposals, obtaining
vendor quotes and checking availability of product.
• Process orders and supporting documentation which includes vendor quotes,
special pricing requests, configurations, PO documentation, lease
documentation, etc. to our Purchasing Department
• Administrative duties in Salesforce as needed such as creating new
opportunities, cases, validation of closed opportunities having products,
correct terms, assigning accurate sales rep, etc.
• Build customer relationships in a variety of ways, including answering client
inquiries from phone, fax, email, and mail.
• Upsell and cross-sell when opportunities arise.
• Registration of accounts for NBO and special bid or big deal pricing as
needed.
• Create and manage Salesforce reporting and validation of accurate
opportunities.
• Maintain product training by staying current with products, technology,
recalls, etc.
• Attend events to drive demand for company’s solutions and develop
relationships with customers.
• Provide backup to other Inside Sales team members as needed.
• Attend required company and departmental meetings.
• Act in accordance with company policies and procedures as set forth in the
Employee Handbook.
• Perform other related duties as assigned.
QUALIFICATIONS
• Strong decision making, time management, accountability, and high level of
written and verbal communication skills.
• Customer oriented and complaint
resolution.
• Proficiency with business collaboration tools including MS Office applications,
Outlook, vendor software and company specific programs.
• Excellent verbal communication skills with internal and external clients.
• Manage varying workloads from designated Sales while prioritizing effectively.
• Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality; Applies feedback to improve performance; Monitors own
work to ensure quality.
• Highly organized, ability to maintain accurate and detailed reports.
• Identifies and resolves problems in a timely manner; Gathers and analyzes
information skillfully; Works well in group problem solving situations.
• Self-starter with the ability to perform with little or no supervision with critical
thinking skills.
• Strong ability to exercise independent judgment and critical thinking.
• Takes initiative.
• Manages conflict with a healthy approach and desired outcome.
JOB REQUIREMENTS
• Should be willing to accept a long-term work-from-home arrangement.
• Should be amenable to a permanent night shift schedule. Hours may vary and
include nights, weekends, and holidays.
Skills Required
- Strong decision-making, time-management, accountability, and written and verbal communication skills
- Customer-oriented approach and complaint-resolution skills
- Proficiency with Microsoft Office applications, Outlook, vendor software, and company-specific programs
- Ability to manage varying workloads and prioritize effectively
- Accuracy, thoroughness, organization, and ability to maintain detailed reports
- Problem-solving, information-gathering, analytical, independent-judgment, and critical-thinking skills
- Ability to work with little or no supervision and take initiative
- Ability to manage conflict constructively
- Willingness to accept a long-term work-from-home arrangement
- Availability for a permanent night-shift schedule, including nights, weekends, and holidays
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The Company
What We Do
ScalableOS is an expert offshoring company that connects growth-focused businesses with exceptional global talent, providing tailored offshore staffing solutions to enhance business efficiency and drive growth.
