Jobs at ScalableOS

Provide remote advanced support and engineering for on-premises and cloud voice systems (PBX, contact centers, voicemail, collaboration). Troubleshoot networks and applications, manage installations and upgrades, engage vendors/escalations, create documentation, offer on-call support, and maintain relevant certifications. Night-shift remote role.

Design, install, support, and maintain enterprise networks and Windows server environments. Perform integrations, virtualization, storage and backup design, troubleshooting, capacity planning, documentation, on-call support, mentoring, and client-facing project work including pre-sales and SOW development.

Provide tier III support for complex applications, hardware, and networks. Troubleshoot root causes, manage servers/databases/cloud services, mentor junior staff, document solutions, monitor security/performance, and participate in incident response with cross-team collaboration.

Resolve IT security tickets and alerts; manage email security, Active Directory, Group Policy, firewalls, cloud security, MFA, and encryption. Conduct audits, threat detection, incident response, and security maintenance. Implement security projects, oversee laptop and server cybersecurity (including remote maintenance), and maintain security awareness and risk assessment platforms. Document work and collaborate with teams.

Responsible for designing and developing high-performance, scalable applications using Go and Rust, primarily on Google Cloud Platform, while mentoring team members and driving best practices.

The Presales Engineer assists clients with technology decisions, designs solutions, engages in requirements analysis, and collaborates with internal teams.

The L2 Helpdesk Engineer provides technical support, troubleshooting hardware and software issues, manages incidents and service requests, and ensures customer satisfaction in a Managed Service Provider environment.

Serve as primary contact for a high volume of small client accounts, triage and resolve requests, coordinate internal teams, follow ticket SOPs, monitor trends, and drive client satisfaction and retention through white-glove service.

Manage end-to-end contract renewals: prepare and process quotes, monitor renewal opportunities, maintain CRM records, coordinate cross-functional teams, support sales with pricing and documentation, and improve renewal workflows to ensure timely signed agreements and handoff to purchasing.

Design, deploy, and maintain enterprise server and virtualized infrastructure (VMware/Hyper-V, Windows Server) across client environments. Manage Dell/HPE servers, storage, backup, disaster recovery, and network services. Troubleshoot complex infrastructure issues, perform upgrades/migrations, document procedures, and provide on-call/night-shift support while collaborating with teams and clients to improve performance, security, and reliability.

Senior Systems Engineer responsible for advanced server and infrastructure implementation, escalation troubleshooting, and proactive improvements in a remote MSP. Administers Windows/Linux servers, Active Directory, virtualization (VMware/Hyper-V/Nutanix), cloud (AWS/Azure), storage and backup, monitoring, and ITSM platforms. Leads incident and P1/P2 outage resolution, patching, DR tests, automation (PowerShell/Python/Bash), security posture reviews, change management, mentoring, and adoption of AI tools to improve operations.

Lead and coordinate multiple technical IT projects for hedge funds and asset managers from initiation to closure. Manage cross-regional delivery teams, enforce RAID discipline, run Agile or Waterfall ceremonies, maintain Jira/Confluence documentation, coordinate architecture and cloud migrations, communicate progress to stakeholders, and support pre-sales scoping and compliance evidence requests.

Senior technical leader for Cloud Operations providing L3 escalation, incident management, and mentorship. Manage complex Azure, hybrid Windows, virtualization, networking, security, VDI, and endpoint environments. Lead major incidents, drive problem management, automate operations with PowerShell/Azure Automation, and maintain Jira workflows while liaising with clients and vendors.