Jobs at ScalableOS

Design, implement, and support scalable, secure cloud and data platform environments across AWS, Azure, and GCP. The role involves Python automation, Airflow and Databricks administration, Terraform-based infrastructure provisioning, CI/CD and GitOps deployment, Kubernetes, cloud security, self-service platform development, troubleshooting, and collaboration with architects and delivery teams. Requires long-term work from home and permanent night-shift availability.

Designs, builds, and automates Azure and Microsoft 365 cloud platforms using infrastructure as code. Resolves complex incidents, escalations, and change requests; supports client onboarding, migrations, service improvements, and SLA management. Develops automation, mentors junior engineers, partners with cybersecurity and relationship teams, and provides senior technical sign-off. Participates in weekend and public-holiday support rotations.

Provides Level 1–2 technical support to multiple MSP clients through phone, email, and ticketing systems. Diagnoses and resolves hardware, software, networking, application, access, endpoint security, backup, and Microsoft environment issues. Manages tickets to SLA standards, documents resolutions, supports executives, escalates complex incidents, maintains technical documentation, and participates in weekly on-call coverage. The role requires a permanent night shift and long-term work-from-home arrangement.

Administer, maintain, and optimize Linux systems across RHEL, CentOS, and Ubuntu environments. Troubleshoot operating system, performance, resource, and networking issues; automate administration with Bash; and manage Proxmox and KVM virtualization. Configure Juniper vSRX virtual firewalls, centralized policies, and network segmentation in multi-tenant environments. Support ticket-driven incident management, documentation, and collaboration with globally distributed infrastructure and NOC teams. Requires a permanent night shift and long-term work-from-home arrangement.

Designs, implements, maintains, and troubleshoots enterprise and datacenter networks. Manages routing, switching, BGP, Juniper switches and firewalls, network security, high-availability infrastructure, upgrades, migrations, capacity planning, monitoring, incident response, documentation, and change management. Collaborates with customers, vendors, providers, and internal teams while serving as a senior escalation point. Contributes to network automation and operational improvements.

Design, deploy, configure, and support analytics platform solutions for electronic trading clients on Linux. Responsibilities include infrastructure implementation, application integration, Python scripting, deployment automation, client onboarding, troubleshooting, training, dashboard development with Grafana, and operational data analysis using relational and time-series systems. The engineer also collaborates with software and ML engineering teams on product enhancements, model deployment, bug fixes, and new customer use cases.

Provides first-contact technical support for UCaaS, VoIP, and collaboration services. Handles inbound and outbound customer communications, troubleshoots endpoint, connectivity, registration, voicemail, and call-routing issues, manages support tickets, performs user provisioning and routine service requests, and documents resolutions. Requires help desk experience, UCaaS or VoIP knowledge, networking fundamentals, ticketing-platform experience, Microsoft 365 proficiency, and strong communication skills. The role involves a permanent night shift and long-term work-from-home arrangement.

Designs and leads enterprise infrastructure and hybrid cloud architectures across compute, storage, virtualization, backup, disaster recovery, and cloud integration. Conducts assessments, discovery, proof-of-concept activities, and technical validations; develops architecture documents, roadmaps, and implementation plans; and presents recommendations to clients and executives. Provides technical guidance during implementations and migrations, troubleshoots complex infrastructure issues, evaluates emerging technologies, ensures security and compliance alignment, and mentors engineering and delivery teams.

Lead hands-on implementation, support, troubleshooting, and modernization of enterprise datacenter infrastructure across compute, storage, virtualization, and backup/disaster recovery. Independently manage infrastructure projects from planning through completion, perform migrations and technical assessments, resolve complex issues, produce technical documentation, and collaborate with architects, clients, and engineering teams. The role requires long-term work from home and a permanent night shift.

Leads complex IT installations and client emergencies while providing remote and on-site support for desktops, servers, networks, cloud environments, and escalations. Mentors junior staff, supports cybersecurity and infrastructure architecture, contributes to pre-sales scoping and project design, maintains documentation and SLAs, and manages client relationships. The role includes rotating after-hours on-call coverage and a permanent night-shift schedule.

Manage and optimize company security solutions, including endpoint protection, vulnerability management, firewalls, and related systems. Provide advanced technical support, incident and ticket escalation, client consultation, troubleshooting, automation, documentation, and vendor coordination. Identify recurring issues, improve security operations, follow industry frameworks and best practices, manage stakeholder expectations, and participate in on-call and after-hours support.

Resolves complex escalated IT support tickets across endpoints, identity, networking, and cloud environments. Mentors support specialists, maintains a personal queue, authors IT Glue knowledge articles, and escalates issues to systems administrators and technology leadership. The role focuses on high customer satisfaction, first-contact resolution, documentation, and collaboration with technical account managers. Requires 5+ years of IT support experience and permanent remote night-shift availability.

Designs and maintains production-ready AI automation solutions using Microsoft Power Platform, Dataverse, Microsoft Graph, Microsoft 365, APIs, and MSP tools. Builds LLM-enabled workflows, integrates systems, models data, and improves operational efficiency for multiple clients or organizations. The role emphasizes reliability, security, maintainability, documentation, error handling, and lifecycle management. Requires strong scripting and systems-thinking skills, with independent end-to-end ownership in a remote, permanent night-shift environment.

Designs, deploys, configures, and validates VMware Cloud Foundation 9 environments across single-site, stretched, multi-site, and global data centers. Leads design workshops, develops enterprise architectures, oversees project delivery, advises sales teams and customers, and ensures adoption of VMware best practices. The role also provides technical leadership, customer presentations, documentation, peer training, and accountability for customer satisfaction and project outcomes.

Supports the sales cycle by conducting customer discovery, designing Mitel voice and telephony solutions, preparing proposals, statements of work, bills of materials, and pricing, and presenting recommendations to technical and non-technical stakeholders. Collaborates with sales, solution specialists, and operations to validate feasibility and commercial alignment. The role is customer-facing, remote, and requires a permanent night-shift schedule.

Design, deploy, and maintain enterprise server and virtualized infrastructure (VMware/Hyper-V, Windows Server) across client environments. Manage Dell/HPE servers, storage, backup, disaster recovery, and network services. Troubleshoot complex infrastructure issues, perform upgrades/migrations, document procedures, and provide on-call/night-shift support while collaborating with teams and clients to improve performance, security, and reliability.

Back-of-house Senior Microsoft 365 Engineer focused on complex security and identity escalations, M365 security tooling, and project delivery such as SharePoint migrations and tenant security uplift. Responsible for root-cause analysis, operational handover documentation, and improving runbooks and repeatability across multi-tenant MSP environments.

Design, implement, support, and troubleshoot Microsoft 365 Modern Work solutions (Exchange Online, Teams, SharePoint, OneDrive). Manage Intune, Autopilot, Entra ID, Defender, and Copilot; automate with PowerShell; lead projects, perform root-cause analysis, mentor junior staff, and maintain documentation while following change and security processes.

Senior Systems Engineer responsible for advanced server and infrastructure implementation, escalation troubleshooting, and proactive improvements in a remote MSP. Administers Windows/Linux servers, Active Directory, virtualization (VMware/Hyper-V/Nutanix), cloud (AWS/Azure), storage and backup, monitoring, and ITSM platforms. Leads incident and P1/P2 outage resolution, patching, DR tests, automation (PowerShell/Python/Bash), security posture reviews, change management, mentoring, and adoption of AI tools to improve operations.

Provide tier III support for complex applications, hardware, and networks. Troubleshoot root causes, manage servers/databases/cloud services, mentor junior staff, document solutions, monitor security/performance, and participate in incident response with cross-team collaboration.