Jobs at ScalableOS

Manage a portfolio of small-to-mid customers to drive onboarding, product adoption, satisfaction, and retention. Serve as primary customer contact, coordinate with Support/Product/Sales, deliver training, track CS metrics, identify renewal risks, and contribute to success materials and processes.

Resolve IT security tickets and alerts; manage email security, Active Directory, Group Policy, firewalls, cloud security, MFA, and encryption. Conduct audits, threat detection, incident response, and security maintenance. Implement security projects, oversee laptop and server cybersecurity (including remote maintenance), and maintain security awareness and risk assessment platforms. Document work and collaborate with teams.

The Presales Engineer assists clients with technology decisions, designs solutions, engages in requirements analysis, and collaborates with internal teams.

Responsible for designing and developing high-performance, scalable applications using Go and Rust, primarily on Google Cloud Platform, while mentoring team members and driving best practices.

Develop, configure, and enhance the ServiceNow platform for managed services: build workflows, automations, and integrations; support ServiceBridge/eBonding; troubleshoot issues; follow SDLC and testing standards; collaborate with Product Owners and BSAs; participate in code reviews and QA.

Senior full-stack developer designing, building, and maintaining .NET Core backends and React frontends. Develop APIs and microservices, implement CI/CD on Azure, use Azure DevOps/GitHub, apply SOLID and Clean Architecture, troubleshoot production issues, and collaborate in Agile teams.

The L3 Support Engineer provides technical support, remediates alerts and vulnerabilities, troubleshoots hardware/software issues, and creates documentation.

The L2 Helpdesk Engineer provides technical support, troubleshooting hardware and software issues, manages incidents and service requests, and ensures customer satisfaction in a Managed Service Provider environment.

The Network Engineer maintains network infrastructure services, resolves network incidents, monitors network resources, and supports service provisioning in a high-performance environment.

The Senior IT Support Engineer will provide technical support for client systems, ensuring excellent customer service while troubleshooting hardware, software, and network issues. Responsibilities include incident ownership, documentation, vulnerability assessments, and collaboration within a team. Required qualifications include 5+ years of experience and relevant certifications.

Provide GRC support to clients: develop Written Information Security Programs, perform vendor due diligence and gap assessments, assist with regulatory compliance and tabletop exercises, deliver security awareness training and simulated phishing, and support vCISO advisory and internal cybersecurity governance initiatives.

Support automated AP and purchasing workflows by resolving UiPath Action Center exceptions, creating purchase orders, reconciling Ramp transactions to Sage Intacct, researching discrepancies, maintaining audit documentation, partnering with cross-functional teams, and driving automation accuracy improvements.

Senior Systems Engineer responsible for advanced server and infrastructure implementation, escalation troubleshooting, and proactive improvements in a remote MSP. Administers Windows/Linux servers, Active Directory, virtualization (VMware/Hyper-V/Nutanix), cloud (AWS/Azure), storage and backup, monitoring, and ITSM platforms. Leads incident and P1/P2 outage resolution, patching, DR tests, automation (PowerShell/Python/Bash), security posture reviews, change management, mentoring, and adoption of AI tools to improve operations.

Lead and coordinate multiple technical IT projects for hedge funds and asset managers from initiation to closure. Manage cross-regional delivery teams, enforce RAID discipline, run Agile or Waterfall ceremonies, maintain Jira/Confluence documentation, coordinate architecture and cloud migrations, communicate progress to stakeholders, and support pre-sales scoping and compliance evidence requests.

The Account Manager manages a portfolio of small- to mid-sized clients, ensuring client satisfaction through effective communication, operational excellence, and collaboration with internal teams.