Jobs at ScalableOS

Technical Account Manager supporting vCIO engagements, client relationships, project execution, vendor coordination, technology recommendations, proposals, and account growth. The role tracks project milestones, manages scopes of work, translates technical concepts for stakeholders, identifies risks, and supports renewals and upselling within managed services or IT consulting accounts.

Lead the Philippines NOC shift in a hands-on capacity, distributing workload, managing queues, handling complex network and infrastructure incidents, enforcing NOC and ITIL processes, coordinating shift handovers, mentoring engineers, and contributing to post-incident reviews and root cause analysis. The role requires deep expertise in either network security or Linux and virtualization, plus working knowledge of the complementary track.

Leads and coaches a remote team of Business Development Representatives responsible for outbound prospecting, inbound lead follow-up, appointment setting, and pipeline generation. The role establishes performance expectations, monitors KPIs, conducts coaching and reviews, supports onboarding, improves outreach strategies, ensures CRM accuracy, and reports team performance to the Director of Business Development. Requires strong B2B sales leadership, coaching, performance management, and CRM experience, with permanent remote night-shift availability.

Leads technical implementation of server, network, virtualization, cloud migration, security, backup, and disaster recovery projects. Designs and deploys Windows, Hyper-V, VMware, Azure, AWS, Microsoft 365, networking, firewall, and collaboration environments. Partners with project managers and clients, provides technical leadership, mentors junior technicians, troubleshoots complex multi-vendor systems, and documents configurations. The role is fully remote and requires independent ownership of infrastructure projects across diverse client environments.

Designs and develops scalable, secure, multi-tenant SaaS and ERP solutions. Responsibilities include architecting cloud systems, building Java and Angular applications, integrating REST, GraphQL, and messaging APIs, optimizing SQL databases, implementing CI/CD and containerized deployments, monitoring production systems, mentoring engineers, and ensuring compliance with security and privacy standards such as FedRAMP, SOC 2, and GDPR.

Provides advanced Tier 3 support and systems engineering across Windows Server, Active Directory, Microsoft 365, Azure, networking, cybersecurity, and virtualization. Designs, migrates, secures, and improves client environments; leads infrastructure, cloud, backup, disaster recovery, and network projects; performs root-cause analysis and complex escalations; collaborates with vendors and clients; documents solutions; and mentors junior technicians.

Supports major-account sales representatives by preparing quotes and proposals, obtaining vendor pricing, processing orders and documentation, managing Salesforce opportunities and reports, responding to customer inquiries, and identifying upsell or cross-sell opportunities. The role also maintains product knowledge, supports other inside-sales staff, attends customer events, and works a permanent night-shift schedule, including potential weekends and holidays.

Administer and support a 400+ user Salesforce environment across Sales Cloud and Service Cloud. Responsibilities include user and permissions management, reports, dashboards, automation, troubleshooting, requirements gathering, process improvement, enhancement prioritization, testing, roadmap support, release preparation, documentation, and end-user training. The role serves as a Salesforce subject matter expert and escalation point while collaborating with technical teams and business stakeholders.

Provides technical presales support by designing and scoping IT solutions, conducting product demonstrations, developing proofs of concept, assisting with RFPs, and advising sales representatives and clients. Maintains expertise in hardware, software, voice, data, virtualization, networking, and SAN technologies. Supports solution documentation, product evaluations, manufacturer relationships, demo equipment, strategic recommendations, and client-facing sales activities.

Generate sales pipeline through outbound prospecting and inbound lead follow-up. Research target accounts, engage C-level decision-makers, qualify prospects, set appointments, maintain accurate HubSpot CRM records, nurture early-stage opportunities, and hand off qualified leads. The role requires meeting activity and pipeline KPIs, refining outreach strategies, and collaborating with business development leadership. It is a permanent work-from-home position requiring a night shift aligned with Eastern Time.

Designs, implements, and supports Microsoft Modern Work environments, including Microsoft 365, hybrid identity, Intune, endpoint management, Exchange, SharePoint, and Entra ID. Leads tenant consolidations, cloud migrations, device modernization, and hybrid-to-cloud transformations. Provides advanced troubleshooting, root cause analysis, technical documentation, stakeholder collaboration, and mentoring. Uses PowerShell for automation and manages security, compliance, governance, and authentication solutions across enterprise environments.

The Senior Staff Accountant manages journal entries, invoicing, contract billing, revenue recognition, reconciliations, financial reporting, and month-end close activities. The role supports accounting controls, recurring and subscription-based billing, process improvements, and finance queue management. It also provides mentorship and work review for Staff Accountants and may supervise up to three team members. Experience with GAAP, SaaS revenue recognition, Sage Intacct, and Microsoft Excel is important.

Designs, develops, tests, and maintains business-process automations using PowerShell, Python, APIs, workflow platforms, and data tools. Integrates ConnectWise, Microsoft 365, Azure, PIA, and third-party systems; analyzes processes, documents workflows, monitors production automations, troubleshoots failures, and measures efficiency gains. Collaborates with technical and non-technical stakeholders, including clients, to gather requirements and deliver reliable solutions. The role requires strong documentation, testing, security, error handling, communication, and process-improvement skills, along with permanent night-shift availability and a long-term work-from-home arrangement.

Leads L3 cloud operations and serves as the highest escalation point for complex Azure, Microsoft 365, Windows, networking, security, virtualization, VDI, and endpoint issues. Responsibilities include major incident management, root cause analysis, mentoring L1/L2 engineers, client communication, runbook development, Jira workflow ownership, automation with PowerShell and Azure Automation, and service improvement. The role also supports architecture, change management, vendor coordination, client onboarding, and pre-sales technical assessments.

Provides administrative and operational support to the marketing team by coordinating campaigns, webinars, events, and trade shows; managing social media, email marketing, CRM databases, and website updates; creating marketing collateral; tracking campaign performance; preparing reports; supporting lead generation; and maintaining brand consistency. The role requires strong organization, writing skills, basic AI knowledge, marketing software familiarity, fluent English, and willingness to work permanently from home on a night shift.

Owns the organization’s EOS operating cadence by facilitating weekly Level 10 meetings in Strety, tracking Rocks, To-Dos, and scorecards, monitoring accountability, preparing quarterly and annual planning materials, and maintaining process documentation. Requires strong coordination, written English, confidence holding senior leaders accountable, operations or project management experience, and availability during US Pacific hours for a permanent night-shift, work-from-home arrangement.

Manages endpoint protection, vulnerability management, firewalls, SIEM, and other security solutions. Performs vulnerability assessments, hardening recommendations, patching, remediation, troubleshooting, automation, and client consultation. Provides escalated technical support, maintains security infrastructure and documentation, collaborates with vendors, and participates in on-call coverage. The role requires practical experience with Microsoft environments, security tooling, Python or PowerShell scripting, security frameworks, and customer-facing remediation planning.

Designs, configures, integrates, deploys, and supports document intelligence and AI solutions across their full lifecycle. Responsibilities include presales discovery, solution architecture, platform configuration, OCR and AI workflow implementation, enterprise integrations, upgrades, testing, production stabilization, optimization, advanced troubleshooting, incident management, documentation, training, and technical advising. The role requires strong analytical, communication, documentation, and client-service skills, plus willingness to work permanently from home on a night shift.

Manages a shift-based NOC team with direct responsibility for staffing, performance, development, rostering, onboarding, and succession planning. Ensures consistent NOC standards, ITIL processes, ticket prioritization, SLA performance, and queue health. Acts as the escalation point for technical and operational risks and represents the local team to UK leadership. Requires technical fluency in networking, Linux, virtualization, and security infrastructure, along with experience managing technical staff in a 24/7 operation.

Designs, builds, and maintains scalable cloud data pipelines and integrations supporting analytics, AI, reporting, and business transformation. Responsibilities include ETL/ELT development, source system integration, data modeling, quality monitoring, governance, performance optimization, troubleshooting, documentation, and reusable engineering standards. The role collaborates with technical, business, analytics, and client stakeholders to translate requirements into reliable data solutions.