M-Pesa Africa is the largest FinTech providing services to more than 60 million customers and 5 million businesses solutions across Financial Services, Enterprise, Merchant and Retail. We are now well on our way to becoming the preferred digital payment method across the markets that we serve, for both in-store, remote and online payments. With headquarters in both Nairobi and Johannesburg, we serve markets that include Kenya, Tanzania, DRC, Lesotho, Ghana, Egypt, Ethiopia, and Mozambique.
We are a united, energetic and passionate team. A place where leaders coach, teams connect, and everyone is empowered to go further, faster. A place where heroes become superheroes; through growth, opportunity, and the chance to work with the best minds in FinTech.
The EHOD – Digital will be responsible for championing the digital transformation of M-Pesa as we prepare for millions of our customers and merchants to transition from feature phones to smartphones. This includes bringing the voice of the customer, industry trends and design thinking to the M-Pesa app and actively engaging and influencing key internal and external stakeholders. You will be the “linchpin” between the engineering teams and the business.
- Champion App Product Strategy & Execution:
- Own the vision for the consumer fintech app across 7 Markets
- Leading 80+ people across Engineering, UX and Product to achieve product delivery
- Drive the roadmap, incorporate industry and customer research to create a transformative product
- Be a customer advocate, drive superior customer experience via UI/UX, define customer journeys based on customer need, define acceptance criteria for every customer journey
- Master product backlog: prioritize for business impact and superior customer experience
- Rally product creation colleagues to drive timely results – developers, business analysts, architects, delivery managers, operations support, etc.
- Spearhead Partnerships to Drive Innovation:
- Define partnership strategy for the app including loyalty and rewards to drive engagement
- Drive business development with relevant 3rd parties, negotiate key commercial and product terms and support legal on contracting across 7 markets
- Build "trusted advisor" relationship with business leaders across M-Pesa markets:
- Co-develop launch and go to market plans with local product managers to drive uptake and engagement
- Offer strategic support on the digital strategy and business case Strong knowledge of mobile money, fintech and financial services
- Drive commercial rationalisation of the service roadmaps balancing requirements from multiple markets
Core competencies, knowledge and experience:
- Strong knowledge of mobile money, fintech and financial services
- Experience with emerging market consumers, and multicultural sensitivity
- Keen understanding of digital product lifecycle & software/mobile development
- Experience with Agile/Lean management
- Analytical bent of mind, structured thinker with strong business acumen
- Results-driven self-starter
- Solid influencing and negotiation skills
Education & Experience:
- >8 years of professional experience with at least 5 years of digital product management at a fintech, bank or other relevant digital business
- Bachelor’s degree required, a Master’s degree in a related field preferred
- Certification in Scaled Agile Framework
- Contagious passion for, and commitment to driving mobile money growth and innovation
Skills Required
- More than 8 years of professional experience
- At least 5 years of digital product management experience in fintech, banking, or another relevant digital business
- Bachelor’s degree
- Master’s degree in a related field
- Certification in Scaled Agile Framework
- Strong knowledge of mobile money, fintech, and financial services
- Experience with emerging-market consumers and multicultural environments
- Understanding of digital product lifecycle and software/mobile development
- Experience with Agile and Lean management
- Strong analytical, structured-thinking, and business-acumen skills
- Strong influencing and negotiation skills
- Results-driven, self-starting approach
What We Do
Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects. With over 29 Million subscribers and an estimated market share of 67%, the Company has the widest modern mobile network coverage in Kenya and prides in its experienced shareholders, attractive tariffs, a nationwide network of effective dealers, high caliber staff and management enabling it to maintain its position as the region’s mobile market leader. M-PESA has over 23 million subscribers, supported by a nationwide agent network of over 156,000 outlets. M-PESA is the world's most developed biggest mobile payment system. Facts about Safaricom • Employs over 5,500 staff directly and over 500,000 indirectly • Has approximately 4,945 network sites across the country • 50% of employees and 32% of senior management working at Safaricom are women. • Has the largest call center in Sub-Saharan Africa Our people are our most valuable asset and are key to the achievement of our vision of transforming lives. This is reflected in our commitment to creating a working environment that supports our staff. We offer employees a wellness programme, crèche facilities, access to subsidized gym facilities, leisure amenities, regular social events, competitive salaries and career opportunities. We give back to the society through the Safaricom Foundation. Since inception, the foundation has disbursed 2 billion shillings in different initiatives that provide sustainable community-based solutions, contributing towards Kenya’s development agenda, and the Millennium Development Goals. Safaricom is a key member and supporter of the B Team and the B Team – Africa, alliances of business leaders who are committed to responsible and sustainable business practices.
