The Crown Is Yours
As a Loyalty Operations Associate, you'll help deliver accurate, reliable bonus offers that elevate the DraftKings Rewards experience. You'll configure promotions, test offer mechanics, and identify potential issues before they impact players. Working closely with our Marketing, Customer Experience, and cross-functional teams, you'll help ensure every offer launches smoothly while improving the processes and tools that support our growing loyalty program.
What you'll do as a Loyalty Operations Associate
- Build and configure bonus offers, ensuring accurate setup and alignment with promotion rules.
- Test offers before launch to verify eligibility, rewards, player messaging, and overall functionality.
- Identify and troubleshoot offer issues, working with cross-functional teams to find solutions.
- Partner with CRM and Marketing teams to align audiences, messaging, terms, timing, and offer requirements before launch.
- Monitor live promotions and help resolve issues to minimize player impact.
- Support improvements to offer setup, testing, and monitoring through automation, AI tools, and process updates.
What you'll bring
- At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field.
- Experience working with promotional offers or rules-based systems, with the ability to follow requirements accurately.
- Strong attention to detail and problem-solving skills to identify issues and ensure accuracy.
- Experience using data, reports, and operational tools to monitor performance. Familiarity with SQL, Sigma, or Tableau is a plus.
- Strong communication and organizational skills, with the ability to collaborate across teams and manage multiple priorities.
- An interest in using AI tools and technology to improve processes and operational efficiency.
#LI-SG2
Join Our Team
We're a publicly traded (NASDAQ: DKNG) technology company headquartered in Boston. As a regulated gaming company, you may be required to obtain a gaming license issued by the appropriate state agency as a condition of employment. Don't worry, we'll guide you through the process if this is relevant to your role.
The US base salary range for this full-time position is 54,400.00 USD - 68,000.00 USD, plus bonus, equity, and benefits as applicable. Our ranges are determined by role, level, and location. The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific pay range and how that was determined during the hiring process. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- At least 1 year of experience in loyalty operations, promotions, quality assurance, or a similar field
- Experience working with promotional offers or rules-based systems
- Strong attention to detail and problem-solving skills
- Experience using data, reports, and operational tools to monitor performance
- Strong communication and organizational skills
- Ability to collaborate across teams and manage multiple priorities
- Familiarity with SQL, Sigma, or Tableau
- Interest in using AI tools and technology to improve processes and operational efficiency
What the Team is Saying
DraftKings Compensation & Benefits Highlights
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Parental & Family Support — Parental leave is described as 14 weeks of 100% paid globally, with additional family-building support for fertility, adoption, and surrogacy as well as lactation and U.S. backup-childcare resources. These offerings are repeatedly highlighted as standout strengths.
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Leave & Time Off Breadth — Flexible/unlimited PTO in the U.S. is frequently cited as a strong perk that helps employees manage schedules and time away. Feedback suggests time off is a notable bright spot within the overall package.
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Healthcare Strength — U.S. employees have multiple medical plan options plus dental and vision, complemented by mental-health resources such as Lyra, Calm, an EAP, and wellness programs. The breadth of health coverage and wellbeing tools is positioned as a core advantage.
DraftKings Insights
What We Do
It's simple, at DraftKings, we believe life is more fun when you're in on the action. For that reason, we’re committed to responsibly creating the world’s favorite games and betting experiences. We’re developing the most innovative and entertaining real money products and offers; to forever transform how people experience sports; to be a fully vertically integrated sports betting operator. It's our ultimate goal to build the best, most trusted, and most customer-centric destination for our players. We’re defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming.
Why Work With Us
Here, “impossible” isn’t part of our vocabulary. You’ll face some of the toughest but most rewarding challenges of your career. They’re worth it. Channeling your inner grit will accelerate your growth, help us win as a team, and create unforgettable moments for our customers. Ready to own what’s next?
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our flexible hybrid policy empowers team members to work where they’re most productive—whether at home or in our collaborative offices. We trust our teams to choose what works best for them to thrive and innovate.
