At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes.
Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.
Job DescriptionCandidates must reside in EST/CST zones. Remote US only, candidates who live near an office location may work on a hybrid schedule.
Compensation: $21.00 hr. + commission
As a Loyalty & Leasing Specialist, you'll help drive customer retention, renewals, and revenue growth through proactive customer outreach. You'll identify upgrade, leasing, and expansion opportunities, educate customers on solution benefits, and build lasting relationships that strengthen customer loyalty.
What You'll Do
- Engage customers to support renewals, leasing, and retention initiatives
- Identify upsell and cross-sell opportunities through outbound outreach
- Conduct discovery conversations to understand customer needs
- Present product, upgrade, and leasing solutions that deliver value
- Manage opportunities and maintain accurate CRM records in Salesforce
- Partner with Sales, Marketing, and Customer Support teams to ensure a seamless customer experience
- Track pipeline activity and contribute to renewal and revenue goals
- Experience in customer service, sales, renewals, account management, or business development
- Strong communication, relationship-building, and problem-solving skills
- Self-motivated with the ability to manage multiple priorities independently
- Proficiency with Microsoft Office, Teams, and Salesforce or other CRM platforms
- Familiarity with sales tools, quoting processes, and performance metrics is a plus
- Customer-focused mindset with a drive to identify growth opportunities
Ready to Grow Your Career?
If you're passionate about building relationships, helping customers succeed, and creating business impact, we'd love to hear from you. Join Quadient and help turn customer loyalty into long-term success.
#LI-LR1
Additional InformationRewards & Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.
People. Connected.
Skills Required
- Reside in EST/CST time zones; Remote US only (hybrid if near an office)
- Experience in customer service, sales, renewals, account management, or business development
- Strong communication, relationship-building, and problem-solving skills
- Self-motivated with ability to manage multiple priorities independently
- Proficiency with Microsoft Office, Teams, and Salesforce or other CRM platforms
- Familiarity with sales tools, quoting processes, and performance metrics
- Customer-focused mindset with drive to identify growth opportunities
Quadient Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Quadient and has not been reviewed or approved by Quadient.
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Healthcare Strength — Multiple medical plan options (HSA, HRA, PPO) with employer funding, plus dental and vision, suggest a comprehensive health offering. Mental‑health, musculoskeletal, and chronic‑condition programs are included, with many at no additional cost when enrolled in a company medical plan.
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Retirement Support — A 401(k) with company contributions is explicitly provided. This supports longer‑term financial security as part of total rewards.
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Parental & Family Support — Six weeks of fully paid parental leave and employer‑paid disability and life coverage provide meaningful family protection. Continued health‑premium coverage during unpaid FMLA portions further supports caregivers.
Quadient Insights
What We Do
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Because connections matter.
