C.H. Robinson is looking for a Logistics Representative role in Hanoi. In this role, you are responsible for managing customer’s supply chain information and data within C.H. Robinson’s Transportation Management System. You will act as an extension of the customer’s staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. If you're passionate about operations flow management and continuous improvement, apply now! This is your opportunity to make a real impact！
At C.H. Robinson, we’re committed to leveraging the power of remote collaboration to drive innovation and achieve success. In this role, you will engage with your peers from the comfort of your own space, using cutting-edge tools to ignite creativity and deliver impactful results. Enjoy the flexibility and autonomy of a fully remote position, while still being an integral part of our dynamic team.
Responsibilities:The duties and responsibilities of this position consists of, but are not limited to, the following:
- Ensure Transportation arrangements are made for shipments by the following:
- Monitoring customer load board and information flow in the Transportation Management System
- Maintaining any team mailboxes
- Performing relationship and knowledge-based exception management to any pre-defined processes
- Document and organize existing standard operating processes
- Learn multiple job functions within assigned team
- Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
- Meet operational metrics
- Conduct CHR systems trainings to external CHR customer representatives
- Manage reconciliation of daily, weekly, monthly, and quarterly reports
- Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR’s value proposition
- Act as a resource and support for peers when needed
- Understand and utilize CHR’s project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
Required:
- Bachelor’s degree from accredited college or university
- Minimum 2 years of experience in Supply Chain, Transportation, and/or Logistics
- Minimum 1 year of prior experience working with and troubleshooting information systems
- Ability to work flexible schedule on occasion, including overtime hours when requested
- Ability to travel up to 5% (domestic and/or international)
- Site Specific: Fluent in English and the primary language of the applicable region
- Excellent customer service skills
- Proficient in Microsoft Office Suite of programs
- Ability to present to a variety of audiences
- Strong written and verbal communication skills
- Ability to think critically, analyze data and solve problems quickly and accurately
- Ability to work in a team oriented and fast-paced environment
- Ability to prioritize and handle a variety of tasks
- Continuous improvement mindset
- Ability to adapt to an ambiguous and changing environment
- Ability to motivate and encourage change, able to get positive results in a very large, dispersed organization
- Values a diverse and inclusive work environment
Equal Opportunity
C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Benefits
• Group Health Insurance
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave
Top Skills
What We Do
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With nearly $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multi-modal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our more than 105,000 customers and 73,000 contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees.
