This is an entry level position paying $20,000.00 MXN pesos a month. This position requires full professional proficiency in English, both written and spoken. All resumes must be submitted in English to be considered. Candidates will be expected to communicate in English regularly as part of the position.
BlueGrace Logistics, a U.S. based transportation management company, has opened its first international office in Mexico and we’re looking for Logistics Operations Planner to join our team in Guadalajara!
Logistics Operations Planner are responsible for the daily support of contracted clients to drive customer satisfaction and retention by way of freight operations support freight tactics. In this role, you’ll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more!
The objective is to produce high quality visibility through customer reports, to provide timely responses and case resolution for customers, and to provide exceptional freight operations support. The typical freight services include shipment creation, editing, tracking, document delivery, daily reporting, and professional communication to both customers and carriers.
What does a typical day look like?
- Proactively tracking shipments and recommending solutions for delayed shipments
- Complete daily tracking reports for assigned customers
- Serving inbound customer requests from designated high freight spend accounts
- Communicating with carriers on behalf of the customers
- Answering phones and responding to emails
- Identify the best transit solution based on the specific shipment requirements
- Building strong relationships with customers
- Develop and Maintain relationships with local terminals in efforts to reduce service failures
- Scheduling pickups and delivery appointments
- Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement
- Following up on all unconfirmed or rejected pickup requests
- Maintain detailed and organized documentation of all service failures
What are we seeking?
- A Bachelors Degree in Supply Chain/Logistics/International Business or related is preferred but not required.
- Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
- Fluent in English
- Resumes must be in English
- Experience working in a CRM and TMS system a perk
- Excellent written and verbal communication
- Ability to calculate percentages, formulas and use spatial reasoning
- Proficient in Excel
What’s in it for you?
- Health and Life Insurance options available
- Savings Fund
- Food Vouchers
Skills Required
- Professional proficiency in English, written and spoken
- Customer service skills
- Bachelors Degree in Supply Chain/Logistics/International Business or related field is preferred
- Experience with CRM and TMS systems
- Ability to calculate percentages and use Excel
What We Do
BlueGrace® helps businesses better understand and optimize their transportation programs by combining smarter analytics with advanced technology, committed service and innovative freight programs. Our typical clients operate growing businesses with transportation functions that have exceeded internal capacity, access to technology, resources and experience to effectively manage day-to-day transportation function on their own. Additionally, we assist clients looking to minimize transportation related costs as a way to increase their market competitiveness. Founded in 2009, BlueGrace Logistics is one of the largest third-party logistics (3PL) providers in the United States. With over 500 employees and working with over 10,000 customers to provide successful shipping solutions, the company has achieved explosive growth in its 10-year operating history. Backed by a $255 million investment by private equity firm Warburg Pincus, the company operates 12 locations nationwide, and its headquarters are in the sunny Tampa Bay area of Florida. For more information visit www.mybluegrace.com.
Why Work With Us
At BlueGrace, we invest in your potential from day one through world-class training and hands-on learning. Recognized for our award-winning culture, we empower you to take ownership of your career, embrace challenges, and grow in an environment built for collaboration and success.
Gallery
.jpeg)
