Be an Early Applicant
We deliver visibility from switch to SaaS and everything in between—so you can deliver flawless digital experiences.
The Role
Diagnose and resolve complex network performance issues for enterprise customers, manage cloud SaaS production environments, create troubleshooting documentation and diagnostic tools, meet SLAs, reduce MTTR, and lead cross-functional improvements to network reliability and operational standards.
Summary Generated by Built In
Meet the Team
Our Customer Engineering team serves as the technical heartbeat of ThousandEyes, acting as the primary experts who diagnose and resolve complex network performance issues for our global enterprise clients. You will sit at the intersection of product engineering and customer success, providing critical insights that directly shape the evolution of our platform. Our team is a diverse, highly collaborative group of engineers who value deep technical curiosity and a proactive approach to solving the most challenging internet-visibility puzzles. We are incredibly excited to welcome a new member who is eager to redefine how companies monitor their digital experience and help us maintain our reputation for operational excellence.
Your Impact
Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.
Minimum Qualifications
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 5 years of professional experience in technical support, engineering, or a customer-facing technical role.
• Demonstrated proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
• Proven experience managing or troubleshooting cloud-based SaaS software products in a production environment.
• Working knowledge of Linux-based operating systems and at least one programming language (e.g., Python, Java).
• Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware).
Preferred Qualifications
• Possession of expert-level industry certifications, such as CCIE or equivalent advanced technical credentials.
• Demonstrated ability to lead cross-functional initiatives and foster a collaborative, "customer-first" work environment.
• Proven track record of strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.
• Exceptional communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Our Customer Engineering team serves as the technical heartbeat of ThousandEyes, acting as the primary experts who diagnose and resolve complex network performance issues for our global enterprise clients. You will sit at the intersection of product engineering and customer success, providing critical insights that directly shape the evolution of our platform. Our team is a diverse, highly collaborative group of engineers who value deep technical curiosity and a proactive approach to solving the most challenging internet-visibility puzzles. We are incredibly excited to welcome a new member who is eager to redefine how companies monitor their digital experience and help us maintain our reputation for operational excellence.
Your Impact
Drive the stability and performance of our global network infrastructure by proactively identifying and resolving complex connectivity challenges for our enterprise customers. Orchestrate the end-to-end lifecycle of network support initiatives to ensure seamless service delivery and high customer satisfaction. Elevate the internal support ecosystem through the development of robust troubleshooting documentation and advanced diagnostic tools that simplify complex workflows. Transform network reliability by consistently meeting aggressive service-level agreements and reducing mean-time-to-resolution for critical incidents. Empower our technical teams to maintain superior operational standards through data-driven performance metrics and continuous process improvement.
Minimum Qualifications
• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 5 years of professional experience in technical support, engineering, or a customer-facing technical role.
• Demonstrated proficiency in core networking principles, including TCP/IP, DNS, and web technologies.
• Proven experience managing or troubleshooting cloud-based SaaS software products in a production environment.
• Working knowledge of Linux-based operating systems and at least one programming language (e.g., Python, Java).
• Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware).
Preferred Qualifications
• Possession of expert-level industry certifications, such as CCIE or equivalent advanced technical credentials.
• Demonstrated ability to lead cross-functional initiatives and foster a collaborative, "customer-first" work environment.
• Proven track record of strategic problem-solving, with the capacity to navigate complex technical challenges in high-pressure situations.
• Exceptional communication skills with the ability to translate complex technical concepts for both technical and non-technical stakeholders
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or related technical field
- 5 years professional experience in technical support, engineering, or customer-facing technical role
- Proficiency in core networking principles including TCP/IP, DNS, and web technologies
- Experience managing or troubleshooting cloud-based SaaS software products in a production environment
- Working knowledge of Linux-based operating systems
- Working knowledge of at least one programming language (e.g., Python, Java)
- Advanced proficiency in automation, programmability, and virtualization technologies (e.g., containers, VMware)
- Expert-level industry certifications (e.g., CCIE)
- Ability to lead cross-functional initiatives and foster a customer-first environment
- Strategic problem-solving under high pressure
- Exceptional communication skills for technical and non-technical stakeholders
What the Team is Saying
John
Customer Success Leader
Sandy
Professional Services Consultant
Christie
Workplace Services Manager
Chris
Customer Success Manager
Surabhi
Channel Lead
Cisco ThousandEyes Compensation & Benefits Highlights
-
Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage alongside mental-health resources (EAP), with on-site or virtual health centers and wellness programs available. This breadth indicates strong attention to whole-person wellbeing across U.S. and global contexts.
-
Leave & Time Off Breadth — Time off extends beyond standard PTO with a paid birthday, companywide “Days for Me,” an end‑of‑year shutdown, voting leave, and 10 paid volunteer days. These programs provide structured opportunities for rest, personal needs, and community engagement.
-
Parental & Family Support — Support spans global parental leave for primary caregivers, caregiving concierge services, mothers’ rooms, and select on‑site children’s learning centers. Family‑building coverage consolidates fertility, preservation, adoption, and surrogacy services under a combined lifetime maximum.
Cisco ThousandEyes Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.
Why Work With Us
Thousand eyes it a quickly growing company with great opportunities. We empower enterprises to see, understand, and improve digital experiences for their customers and employees. We value professional development, and work with team members to achieve their career goals.
Gallery
Cisco ThousandEyes Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
20 % of the time
San Francisco, CA
Amarousio, GR
Austin, TX
Cisco Cessna Business Park Office
London, GB
Porto Salvo, PT
Seattle, WA
Learn more
