The Role
Coordinates maintenance work orders and vendor requests for rental properties. Schedules and tracks repairs, orders parts and tools, updates departments and guests, closes work orders, reviews billing accuracy, supports property projects, tracks technician tasks, receives packages, and escalates operational issues. Requires strong organization, communication, customer focus, attention to detail, multitasking, basic computer skills, a valid driver’s license, and flexibility for weekend, holiday, and seasonal schedules.
Summary Generated by Built In
Natural Retreats is looking for a Logistics Coordinator to join our 360 Blue team in Santa Rosa Beach, FL team! The Logistics Coordinator provides support and assistance as the line of communication between outside departments and maintenance in order to receive, dispatch, and facilitate incoming work orders and vendor requests for rental properties.
This is not a remote position. Weekends are required.
COMPENSATION: $20.00 per hour
BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums!
- 15 vacation days
- 9 holidays
- 7 sick days
- 5 NR Days with a $1,500 allowance to book a NR/360 Blue vacation home!
- Maternity AND Paternity Leave
- Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
- Dental
- Vision
- Flexible Spending Accounts (medical and dependent care)
- 401K retirement plan options with 3.5% company match
- Short and Long-Term Disability Insurance (100% company paid)
- Basic Life Insurance Policy of $50,000 (100% company paid)
- Supplemental Life Insurance (Employee, Spouse, Child)
- Company Cell Phone
ESSENTIAL FUNCTIONS:
- Schedule work orders
- Reschedule work orders previously on hold
- Order parts and tools as needed
- Ensure all appropriate outlets are updated throughout work order process to provide guests with best information possible for repair
- Close out work orders and track pending work orders
- Help support the Billing Coordinator when necessary with Reviewing and Adjusting billable maintenance tasks for accuracy with Notes, Labor and Material
- Provide support to Property Managers in facilitating larger item projects
- Track various tasks to ensure they are being completed by technicians (install/remove of loaner items, changing filters)
- Accept packages upon delivery, ensuring they are labeled and stored in the appropriate areas until they can be moved to the warehouse
- Report to the Maintenance Operations Manager on any issues that affect the performance and morale of the Fixit team
EXPERIENCE & SKILLS:
REQUIRED
- Previous experience in a similar role
- Ability to pass pre-employment testing which may include drug testing and/or background screening
- Proficiency in technology such as cell phones and basic computer skills
- Ability to work alone and as part of a team
- Valid driver’s license
- Basic organizational skills to effectively record and catalogue documents on work performed
- Proactive and flexible approach to job duties and problem-solving
- Ability to exercise good judgement
- Well developed oral and written communication skills
- Strong customer/guest focus
- Keen attention to detail
- Ability to multitask
- Experience in the hospitality industry
- Can do’ attitude
- Friendly and welcoming demeanor
HOURS OF WORK:
This is a full-time, seasonal position. Due to the nature of the job, the Team Member should be flexible with their hours. Weekends and holidays will generally be busy with guest arrivals and departures and are considered working days. Typical work hours will be 9 AM to 5 PM but may vary with occupancy levels. Exact daily schedules may vary from season to season. Generally, this may mean working some inconsistent hours. We encourage all our Team Members to take two (2) days off per week where possible, knowing that guests can arrive at unpredictable times.
**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.
Skills Required
- Previous experience in a similar role
- Ability to pass pre-employment testing, including drug testing and/or background screening
- Proficiency with cell phones and basic computer skills
- Ability to work independently and as part of a team
- Valid driver's license
- Basic organizational skills for recording and cataloging work documents
- Proactive and flexible approach to job duties and problem-solving
- Good judgment
- Well-developed oral and written communication skills
- Strong customer and guest focus
- Keen attention to detail
- Ability to multitask
- Hospitality industry experience
- Can-do attitude
- Friendly and welcoming demeanor
- Ability to work weekends, holidays, seasonal schedules, and inconsistent hours
- Ability to pass a pre-employment five-panel non-THC drug test
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The Company
What We Do
Natural Retreats is a national luxury vacation rental management company that offers a distinguished selection of upscale, privately owned properties in iconic destinations across the United States. Its mission is to inspire travel and provide personalized service to both homeowners and guests through its curated portfolio of luxury brands, including 360 Blue and Callista Vacations.
