Cryoport Systems is a comprehensive supply chain partner for the life sciences industry, delivering specialized solutions to meet the challenges of the biopharmaceutical, cell and gene therapy, reproductive medicine, and animal health markets. Our offerings span logistics, BioServices and biostorage, cryopreservation, and consulting, ensuring the highest standards of quality and reliability for sensitive materials. With our expansive platform of management solutions and decades of temperature-controlled supply chain expertise, Cryoport Systems helps Enable the Outcome™ by supporting certainty and precision in the supply chain, whether advancing groundbreaking therapies, supporting families on their reproductive journeys, or enhancing animal health programs.
At Cryoport Systems, our mission is to support life and health by providing reliable and comprehensive supply chain solutions for the life sciences through our advanced technologies and dedicated personnel.
Job title: Logistics Coordinator (Contingent)
Location: Remote from anywhere within the U.S.
Hours: Shift Work, 8 AM - 5 PM PST (including weekends and PH)
POSITION SUMMARY
The Logistics Coordinator is part of the Logistics Management team, which is a subset of Cryoport’s Customer Service department. The Logistics Coordinator will report to one or more Logistics Managers and is responsible for alerting the logistics management team of any shipments with delays or other potential causes for concern, assisting with special projects, miscellaneous tasks as needed, and answering the logistics helpline to address or redirect calls.
Primary Responsibilities include, but are not limited to:
- Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications
- Escalating exceptions internally to Logistics Managers
- Answering and routing client and carrier communications internally
- External communications to carriers and clients throughout shipment
- Following up with written and verbal communication
- Managing inbound calls and redirecting to appropriate parties
- Onboarding new client
- Order entry and order approvals
- Perform daily revenue audits to ensure all applicable shipment charges, services, and additional fees are accurately captured.
- Collaborate with Finance and the Quote Team to identify and resolve missing charges, billing discrepancies, and potential revenue leakage.
- Ensure timely follow-up and resolution of revenue-related exceptions to support accurate billing and maximise revenue capture.
General
- Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc.
- Administrative tasks such as data entry required, but not limited to
- A readiness to assume other duties as assigned
- A willingness to work after hours and/or weekend shifts if needed
Competencies
- Results driven, attention to detail, process-oriented
- Ability to meet deadlines consistently
- Ability to listen, understand and evaluate logistical issues
- Strong communication skills, both verbal and written
- Proven record of initiative and dedication to meeting the expectations and requirements of clients
- Demonstrated ability to take initiative and find innovative ways of delivering solutions.
- Ability to develop professional, supportive relationships with clients, vendors and internal employees.
- Willingness to continually embrace personal and professional development
Qualifications and Education Requirements
- High school diploma or GED required
- Must be proficient in Microsoft Office, including Outlook
- 2+ years of General Logistics management & Customer Service preferred
Compensation: $22 hr.
Cryoport is an Equal Opportunity Employer. For information, please visit www.cryoport.com.
Skills Required
- High school diploma or GED
- Proficiency in Microsoft Office, including Outlook
- 2+ years of general logistics management and customer service experience
What We Do
Cryoport Systems is a market leader in globally integrated temperature-controlled supply chain support for critical, irreplaceable products and materials in the Life Sciences industry. We are already trusted to support over 650 active clinical trials and we support the leading commercial therapies worldwide, delivering unparalleled, integrated supply chain services for products, therapies and treatments requiring unique, specialized temperature-controlled management. As the Life Sciences constantly evolve and advance, so do we.
