工作内容： 1、维护客户关系，回复客户日常需求，保持与客户的良好沟通，保持存量客户保有率，降低客户流失率； 2、及时处理客诉及运营异常，与运营或服务商反馈并跟进问题解决，保障客户体验； 3、负责客户端系统操作的相关培训，协助客户维护系统信息，包括商品信息维护、日常下单等工作，及时解决系统异常； 4、协助结算完成客户应收账单出具，协助销售完成回款跟进，保证回款率达成； 5、对存量客户的新需求进行挖潜，协助销售完成业务的二次开发。 任职要求： 1、具有供应链或物流行业相关工作经验，熟悉本地供应链业务流程； 2、可以使用英语和中文作为工作语言； 3、熟练使用办公软件； 4、善于对外沟通，具备独立解决问题的能力，责任心强，做事踏实认真。
Job Description:
1、Maintain customer relationships, reply to customers' daily needs, maintain good communication with customers, maintain stock customer retention rate, reduce customer turnover rate;
2、Timely handling of customer complaints and operational exceptions, feedback and follow up with operations or service providers to solve the problem, to protect the customer experience;
3、Responsible for client system operation related training, assist customers to maintain the system information, including commodity information maintenance, daily orders and other work, timely resolution of system exceptions;
4、Assist the settlement to complete the customer receivable billing, assist sales to complete the payback follow-up, to ensure that the payback rate reached;
5, the stock of new customer demand for tapping, to assist sales to complete the secondary development of the business.
Job requirements:
1, with supply chain or logistics industry related work experience, familiar with the local supply chain business process;
2, can use English and Chinese as working language;
3, skilled use of office software;
4, good at external communication, with independent problem-solving ability, strong sense of responsibility, work seriously.
Translated with DeepL.com (free version)
What We Do
JD.com, Inc. (Nasdaq: JD) is China's largest retailer, online or offline, and the world's third largest Internet company by revenue.
With more than 300 million customers, JD.com is expanding quickly in China because consumers increasingly demand the authentic, high-quality products JD is known for. We work closely with both domestic brands and top international brands to bring fresh food, apparel, home appliances, baby products and more to Chinese consumers.
To power this massive business we operate our own nationwide logistics network, from warehouses to the last mile. We can deliver up to 90% of orders same- or next-day, making our service the fastest and most reliable delivery service of any large-scale e-commerce company in the world.
By investing in the most cutting edge technologies, JD.com is shaping the future of retail in China and beyond. Our scientists are working on innovative solutions for all parts of our business using big data, artificial intelligence, robotics, computer vision, virtual and augmented reality, unmanned vehicle systems, and more.
Headquartered in Beijing, JD.com is a Fortune Global 500 company with offices around the world, including in New York, Tokyo and a research and development center in Silicon Valley.
