Jobs at JD.com

Deliver goods to customers as part of JD Logistics’ last-mile delivery operations. The role is full-time at 40 hours per week and requires a Category B driving license. Employees work in a fast-paced logistics environment focused on reliable, timely, and high-quality delivery service.

Manage regional customer relationships, retention, customer experience, telesales operations, account management teams, KPIs, and business growth. Analyze churn, market trends, customer data, and satisfaction metrics; build BI dashboards and reports; manage contract risks; support product iteration; optimize processes; and execute regional strategies and special projects.

Plans and optimizes transportation processes, including routing, cargo movement, carrier selection, capacity allocation, and service quality. Monitors operational metrics, identifies risks and inefficiencies, resolves transportation issues, and develops improvement plans. Coordinates customers, internal teams, and external partners to manage service cycles and claims. Also leads team goal-setting, task delegation, training, and capability development.

Design, build, and maintain transaction-related backend services using Java and Spring Boot. Develop core order and transaction workflows, ensure data consistency and system reliability under high concurrency, participate in requirements, design, and code reviews, and document technical solutions. Work onsite in London.

Develop and maintain Joybuy backend systems ensuring high performance, availability, concurrency, security, and scalability. Identify and mitigate technical risks, implement monitorability and rollback strategies, research and adopt new technologies, and integrate emerging tech into global architectures to drive technical growth.

Design, build, and maintain Joybuy backend systems focusing on performance, availability, concurrency, security, and scalability. Mitigate technical risks, implement monitoring and rollback strategies, research and adopt new technologies, and identify integrations to improve architecture and team technical growth.

Supervise outbound warehouse operations, including picking, packing, task allocation, process monitoring, exception handling, parcel handoffs, staff training, and safety compliance. Analyze productivity and accuracy data, improve layouts and standardized procedures, coordinate with logistics and customer service teams, and drive fulfillment efficiency and continuous process improvement.

Develop and maintain functional software modules, design scalable technical solutions, resolve complex technical issues, optimize system performance, collaborate with product and testing teams, establish coding and quality standards, and research emerging technologies for business adoption.

Plans warehouse and sorting-center processes for Middle East logistics operations, including data analysis, workflow design, equipment selection, facility layouts, automation integration, CAD plans, and ROI analysis. Supports pre-sales by interpreting RFPs, communicating with customers, and preparing technical bids. Develops standardized planning and equipment-selection methodologies while improving operational efficiency and reducing costs. Requires cross-functional coordination, English communication, and periodic regional travel.

Design, develop, and deliver high-quality, maintainable system modules. Drive architecture and scalability, solve complex technical problems, collaborate with product and testing, ensure quality standards, and research emerging technologies for adoption.

Lead and implement continuous improvement projects across logistics, warehousing, sorting, and transportation. Map workflows, analyze operational data, define KPIs, create SOPs, and drive cross-functional change to improve efficiency and reduce costs.

Leads Joybuy’s European brand strategy, positioning, measurement, campaigns, influencer and content marketing, partnerships, brand governance, and sponsorship activation. Owns brand budget, performance optimization, cross-market consistency, and on-site program equity. Manages the central London brand team while influencing regional communications specialists and collaborating with commercial, product, e-commerce, supply chain, country, and agency stakeholders.

Lead product strategy and roadmaps for Joybuy's consumer-facing and backend systems (mobile app, search/recommendation, payments, fulfillment, WMS/TMS). Define user segments and metrics, collaborate cross-functionally with engineering, data science and operations, and leverage data and ML to improve user experience across international markets.

Develop and manage enterprise customers, execute B2B sales strategies, design logistics and supply chain solutions, negotiate contracts, drive implementations, identify opportunities, manage accounts receivable, and strengthen customer relationships. Collaborate cross-functionally with Operations, Product, and Business teams to optimize fulfillment, delivery, service, customer satisfaction, and retention.

Designs and optimizes North American overseas warehouse and distribution solutions for e-commerce clients. Responsibilities include warehouse workflow design, IRR and payback analysis, last-mile pricing optimization, exception SOPs, HazMat and California compliance, client needs analysis, competitor benchmarking, and warehouse capability evaluation. The role collaborates with sales, procurement, product, and operations teams and requires English and Mandarin fluency.

Build and optimize high-traffic e-commerce user-facing web applications using React or similar frameworks. Collaborate with product and backend teams to integrate APIs, improve frontend performance, ensure cross-browser/device stability, participate in design and code reviews, and adopt new frontend technologies. Work onsite in London.

No role-specific responsibilities were included in the provided job description.

Operate and maintain security monitoring systems, detect and investigate incidents, perform incident response and remediation, tune detections, and collaborate with engineering teams to improve security posture.

Build and maintain Joybuy backend systems ensuring performance, availability, concurrency, security, and scalability. Identify and mitigate technical risks with monitorability, maintainability, and grey-release/rollback strategies. Research and adopt new technologies, integrate emerging tech into global architectures, and work onsite in London.

Develop and maintain Joybuy backend services for European retail markets, emphasizing high performance, availability, concurrency, security, scalability, and global integration. Mitigate technical risks, implement monitoring and rollback strategies, research and adopt new technologies, and collaborate with product teams across marketing, fulfillment, and supply chain.