CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Lock Desk Analyst's primary responsibility is to support the Lock Desk by processing rate lock, change, and extension requests while adhering to and enforcing rate lock policies. This position provides real time training, process enhancement suggestions, and support within Secondary Marketing and cross-functional departments.
This position operates within Pacific Standard Time Zone working hours to support the West Coast region.
Job Responsibilities:
Process rate lock requests in Encompass; clearly and effectively communicate with requestor(s) as needed.
Process change requests, reprice requests, and extension requests.
Assist Loan Officers with post-lock file inquiries.
Work closely with Secondary Marketing leadership to implement system changes, testing, and process flow enhancements.
Assist with system, product, and procedural inquires.
Qualifications and Skills:
Bachelor’s degree in a related field or equivalent combination of education/experience.
2+ years’ mortgage lending experience or equivalent coursework, preferred.
Experience with Optimal Blue and Encompass systems, preferred.
Secondary Marketing or Capital Markets experience, preferred.
Excellent attention to detail, mathematical, and analytical skills.
Excellent communication and customer service skills.
Proficiency in Microsoft Office (Excel, Outlook, Word).
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Pay Range:
- Annual Salary: $55,000 - $60,000
The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
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CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
Skills Required
- Bachelor's degree in a related field or equivalent combination of education/experience
- 2+ years' mortgage lending experience or equivalent coursework
- Experience with Optimal Blue and Encompass systems
- Secondary Marketing or Capital Markets experience
- Excellent attention to detail, mathematical, and analytical skills
- Excellent communication and customer service skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
CrossCountry Mortgage, LLC. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CrossCountry Mortgage, LLC. and has not been reviewed or approved by CrossCountry Mortgage, LLC..
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Healthcare Strength — Benefits include medical, dental, and vision through major carriers, plus company‑paid life and short‑term disability, with HSAs/FSAs available. Feedback suggests the health coverage breadth and options are comprehensive across locations.
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Retirement Support — A 401(k) plan with company match is available to all employees regardless of hours worked. Feedback suggests retirement savings support is a consistent element of the package.
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Affordable Benefits — Health plans are described with low employee contributions and flexible options, and HSA funding includes employer contributions with additional matching on certain plans. Feedback suggests overall benefit costs can be manageable relative to coverage breadth.
CrossCountry Mortgage, LLC. Insights
What We Do
Community is everything At CCM, our vision is to become the most referred mortgage lender in every community we serve – and make a difference in the neighborhoods where you work and live. More than a team With such lofty ambitions, we know the importance of the individuals who call CCM home. When you work with us, you’re joining more than 7,000 doers, innovators, and mortgage makers. We’re dedicated to getting it done We tirelessly advocate for our clients and communities. By making every mortgage feel like a win, we can help our clients truly feel at home. Be the difference maker We’re proud of our philanthropic efforts and partnerships, and you’ll see them at the forefront of our work. Programs like CCM Cares show our dedication to making a difference by directly impacting the people and places in our communities. Connected by culture, proven by performance We’re endlessly motivated, not only by our mission, but by the people around us and values we share. From branch-sponsored community events to our annual Sales Rally, we like celebrating wins of all sizes. NMLS3029 Equal Housing Opportunity
